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Silver Star Motors - Service Center

Long Island City, NY

4.8
167 Lifetime Reviews Review Dealership

167 Reviews of Silver Star Motors - Service Center

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March 24, 2021

"The Silver Star staff are always attentive and..."

- hicerh

The Silver Star staff are always attentive and professional. A special thank you to service advisor, Jeannette Lawton, for her detailed, informative and caring attitude.

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Recommend Dealer
Yes
Employees Worked With
March 24, 2021

"I’ve been changing my oil for 10 years at Silver star..."

- Juan Rosado jr

I’ve been changing my oil for 10 years at Silver star Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and this time around they didn’t reset the computer it tells me that I have 115 days that I have to maintenance my car because apparently someone that works at Silver star didn’t reset the computer and now they telling me they don’t do that this is the last time I would ever take my car to get a oil change at Silver star Mercedes the worst service Ever.

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Recommend Dealer
No
March 17, 2021

"Wednesday, March 17, 2021 Jeannette is such a pleasant..."

- 60.horus

Wednesday, March 17, 2021 Jeannette is such a pleasant and enjoyable Mercedes Benz Advisor to receive assistance from! She is such a pleasant person to have a conversation with. She knows my car, she always has knowledge of what I need, and my car always comes back to me in better shape than it was when I left it with her at Silver Star. This excellence always makes me feel safe whenever I bring my car to Silver Star Motors.

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Recommend Dealer
Yes
Employees Worked With
March 17, 2021

"My current S600 is the fourth Mercedes Benz I am..."

- 60.horus

My current S600 is the fourth Mercedes Benz I am fortunate to have owned. The first was a 280E. I loved the European sound of that car's horn! My next was a 1987 420SEL. (That 420 had the same wonderful horn). I then later bought an E320. I later traded in my E320 for my current S600. Over these years, I have experienced many different Dealerships and privately owned service shops. It is these years of experience that thoroughly convince me Silver Star Motors is the absolute BEST!! There isn't anything on my car that they have ever been unable to service! When I leave my car in their care, I always feel SAFE! And I already know by now that when my car is returned to me, it will be the results of a job very expertly completed. My being able to have that kind of confidence in a Dealership really does mean a lot to me. I don't ever want to have servicing done on my car by anyone else.

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Recommend Dealer
Yes
Employees Worked With
March 08, 2021

"Cindy was an absolute pleasure to work with. This was my..."

- georgette.mcgriff

Cindy was an absolute pleasure to work with. This was my first time as a new driver/car owner coming into MB for servicing and she made me feel comfortable in addition to explaining everything to me.

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Yes
Employees Worked With
March 04, 2021

"The area I live in has some pretty rough roads, and as a..."

- R.liss1983

The area I live in has some pretty rough roads, and as a result ive had several incidents where ive had to replace tires. My service specialist, Carlos, has been amazing! I knew when i purchased a Mercedes that i would get exceptional service, but this guy really takes pride in helping his customers out. I have 3rd party tire and wheel protection and Carlos has diligently worked with my provider to provide the results he knows I should get. No games, just great customer service. Thank you!!!

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Yes
Employees Worked With
March 02, 2021

"Living in NYC and driving a Benz is one of the hardest..."

- Ayoubkhdaidi

Living in NYC and driving a Benz is one of the hardest things to do because of all the necessary repairs and maintenance that will go into using your vehicle. Having issues on a monthly basis like flat tires and minor damages often brought me back to Silver Star Motors time and time again for repairs, and I wanted to take the time to compliment their excellent service. My service advisor, Cindy Casas has always been helpful and reassuring every single time I drop by. Having visiting many times due to necessary repairs, Cindy has always been professional, friendly and always kept my best interest in mind when offering me insight on the repairs needed; often talking me out of unnecessary ones. Cindy and her team at the front desk have always been accommodating and this is vital due to the fact that you will never know when you need to drop in for a flat tire etc. They will respect your time and money and this is the foundation of building a strong client base. Cindy has time and time again accommodated my millions of questions, and my late night texts regarding emergency repairs. The one or two times I haven’t worked with Cindy, The advisors there collectively show the same level of professional respect; as they should for their Mercedes Benz clientele. I highly recommend this MB service repair shop and would definitely recommend working with Cindy Casas. Her work ethic his beyond exceptional and was the driving factor to writing this review. Its safe to say that I will continue to return here for all my repairs and I look forward to receiving the best client experience when I do, as I always have been.

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Yes
Employees Worked With
March 01, 2021

"My Rim and Tire Insurance comfortably replaced my damaged..."

- Alberto Portugal

My Rim and Tire Insurance comfortably replaced my damaged front right tire in a timely manner. My service advisor Cindy Casas kept me connected to the status of my vehicle.

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Recommend Dealer
Yes
Employees Worked With
February 21, 2021

"Exceptional customer service and experience provided by..."

- Subh

Exceptional customer service and experience provided by Carlos and his team at Silver Star Motors , Long Island City, NY . He was very accommodating and thorough

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Yes
Employees Worked With
February 15, 2021

"Carol is the best advisor i have ever met hands down ...."

- omidavis

Carol is the best advisor i have ever met hands down . She will give you updates frequently, & doesn’t forget about you !!! Amazing person , I will definitely recommend her to everyone I know

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Yes
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