Living in NYC and driving a Benz is one of the hardest things to do because of all the necessary repairs and maintenance that will go into using your vehicle. Having issues on a monthly basis like flat tires and minor damages often brought me back to Silver Star Motors time and time again for repairs, and I wanted to take the time to compliment their excellent service.
My service advisor, Cindy Casas has always been helpful and reassuring every single time I drop by. Having visiting many times due to necessary repairs, Cindy has always been professional, friendly and always kept my best interest in mind when offering me insight on the repairs needed; often talking me out of unnecessary ones. Cindy and her team at the front desk have always been accommodating and this is vital due to the fact that you will never know when you need to drop in for a flat tire etc. They will respect your time and money and this is the foundation of building a strong client base. Cindy has time and time again accommodated my millions of questions, and my late night texts regarding emergency repairs. The one or two times I haven’t worked with Cindy, The advisors there collectively show the same level of professional respect; as they should for their Mercedes Benz clientele.
I highly recommend this MB service repair shop and would definitely recommend working with Cindy Casas. Her work ethic his beyond exceptional and was the driving factor to writing this review. Its safe to say that I will continue to return here for all my repairs and I look forward to receiving the best client experience when I do, as I always have been.