Silver Star Motors

Best Car Buying Experience Ever! My experience at Silver Star was a completely pleasurable experience from start to finish. From the initial call from Herman, who responded to my int My experience at Silver Star was a completely pleasurable experience from start to finish. From the initial call from Herman, who responded to my internet inquiry of a listed vehicle convincing me to come in, to Anna the salesperson who closed the deal selling me the exact car I did not even know existed as a result of her insight and sales prowess, extending to Robert, the Business Manager who was extremely pleasant and worked out a phenomenal deal, I have absolutely no complaints. The staff at Silver Star are incredibly professional, friendly and quick. I went into the dealership and within 30 minutes, I was settled on the car I purchased the following day. Anna was a complete joy to work with. She made the buying experience enjoyable, as I was getting extremely frustrated prior to entering Silver Star. I will be recommending this dealership to everyone I know and will definitely send them to Anna. More

Carlos Ortiz, Friendly Atmosphere I was very pleased with Anna, my sales person. She was not only pleasant but also very professional and made my visit to the dealership very comfortab I was very pleased with Anna, my sales person. She was not only pleasant but also very professional and made my visit to the dealership very comfortable. She made sure that i knew all i needed to know about the vehicle i wanted to purchase. With that said, i purchased my Mercedes ML350. I am very happy with my suv, Thank You again Anna. More

VIP Treatment My experience can represent many cases of good people who felt rejected in many ways for not having a good credit score, i was trying to apply in many My experience can represent many cases of good people who felt rejected in many ways for not having a good credit score, i was trying to apply in many, many dealerships so i can get a car, i was denied in all of them, and not only that, i felt like it would be impossible. One day, i was passing by for Long Island City Silver Star MB dealership, and decided to try one more time. A wonderful sales person Annamaria Gjomarkaj give me the welcome and asked me if i need help, i said NO THANKS!!!, im just looking, then i opened myself to telling her my situaation, and gshe says.."I want to help you", sounded very convinced and very sure she could it help, i just didnt want to waste her time or mine, finally i filled the paper work, give her the down payment, and i was waiting for her to tell me in any moment...Sir ull need a cosigner...then i will walk home with empty hands......she treated me like i was buying the most expensive car so that earned my trust to her and i felt like a VIP New Costumer, finally i went home with not many expectations, and when i saw my phone i had a missing call from her, when i called back she told, come to pick up your new car, i was like WOWWW!!!, she is the best, also the people in that dealership, would i recommend them in the future?, OFCOURSE!!!!! Thank You Juan Pinilla More

a very pleasant experience I entered the showroom and was immediately greeted by an attendant at the reception desk. Jay Dari, a sales consultant, soon appeared to help me. I I entered the showroom and was immediately greeted by an attendant at the reception desk. Jay Dari, a sales consultant, soon appeared to help me. I explained to Jay what i was looking for and he got to work. Within about an hour we had found the car i was looking for and negotiated a deal. I had been to two dealerships prior to visiting Silver Star Motors and must say that the service I received at Silver Star greatly exceeded my expectations. Jay Dari is a professional and the dealership is a no-nonsense operation. I felt that the experience was very transparent and everyone was respectful and concerned with my satisfaction. More

Mercedes GLK 350 4MATIC I felt that we were treated with the utmost respect and there was no sales pressure. They were willing to negotiate in good faith for a fair value of I felt that we were treated with the utmost respect and there was no sales pressure. They were willing to negotiate in good faith for a fair value of the vehicle. Mr. Katz took the time to review all aspects of the vehicle, in detail, so that we were comfortable with our choices. More

The easiest purches ever I dealt with Robert Sulaymanov. It took us only 3 days to find that perfect car. He went out of his way to find the care that has everything we wanted I dealt with Robert Sulaymanov. It took us only 3 days to find that perfect car. He went out of his way to find the care that has everything we wanted and that was in our price range. Mr. Sulaymanov was knowledgeable so every question that we had he was ready and able to answer. What I also liked a lot was the fact that he was able to tell me about newer model that wasn't out yet so I would know what I was missing out on if I purchased 2014 model. Over all service was perfect in my opinion. At the very end when signing that contract dealership offered additional options to be purchased for the car. Key word, they offered it, they weren't selling it nor were they pushy about it. After getting the car within just 3 weeks Mr. Sulaymanov called me twice to make sure that car was running fine and that I was happy with it. Before even taking the car out of dealership Robert spent 30 minutes with me and showing and explaining every single button, dot and the spot in the car. He also helped with setting up things like Bluetooth, GPS, setting for auto lights, auto mirror folding etc. And I am not the easiest person to deal with. Well he and everyone else in dealership were able to handle me. I would highly recommend this dealership and look for Robert Sulaymanov I can voucher for him but everyone else around there seemed nice and very professional. This is my 3rd new car, my first Mercedes and my easiest decision ever. More

Wonderful Day! May 6,2014 was a great day for me. I finally purchased the car of my dreams. A retirement present for myself, I got the car I wanted at the price I wa May 6,2014 was a great day for me. I finally purchased the car of my dreams. A retirement present for myself, I got the car I wanted at the price I wanted. Great experience at Silver Star Motors from start to finish. Internet sales representative ,Herman Anyangwe, promptly answered my inquiry and confirmed availability of car. Once I arrived at the showroom, Beatriz Rodriguez was very pleasant, efficient and helpful. Great experience! More

new ml350 lease This is my 3rd Mercedes in a row and the second with Aaron...I could not be more pleased and impressed with him...great job!!!!! This is my 3rd Mercedes in a row and the second with Aaron...I could not be more pleased and impressed with him...great job!!!!! More

By far the worst buying experience i ever encountered On 3/08/14 i had come to an agreement with silver star to purchase a GL 350. The Car was not in stock and needed to be ordered. I was informed that th On 3/08/14 i had come to an agreement with silver star to purchase a GL 350. The Car was not in stock and needed to be ordered. I was informed that the order would take 6-8 weeks and i agreed and proceeded with leaving a $2500.00 deposit. Approximately 6 weeks later (mid April) i had contacted the dealership to follow up and was informed the car was on back order and i would have to wait an additional 6-8 weeks. I was disappointed but i was not in a rush so i had no problem with it. On 5/22 i received a phone call from Jason Spears questioning if i was still interested in the GL i was extremely confused at this time since we had agreed on the price and they had take a deposit and charged my card for $2500.00. I Had explain this to Jason. He then proceeded to tell me that he would speak to a manager and call me right back. After waiting approx. 4 hours i decided to call back myself to follow up. Jason tells me that there was some confusion with the ordered and the vehicle was accidentally given to someone else and a replacement was never ordered for me and he would have to speak with Christian the sales manager about this. After a week of no answers and me having to do all the followup work and speaking with the sales manager and Jason i was told that 2014 wasn't available and i would have to order a 2015 now with the option i had chosen i would have to pay an additional $1700.00. Even though this was there mistake. The general manager Mr. Giovanni Tosti is most def. the worst of them all. He wouldn't speak with me at all that's actually why i went over his head but being at the dealership and the way he would look and walk pass like he was this higher power to me was extremely disrespectful and disappointing. I proceeded to contact the owner Mr. Cohen directly but he seemed disinterested and honestly didn't care at all of the horrible experience i had dealing with his dealership and thought charging me additional 1700.00 for there error wasn't a big deal. Being a small business owner i would never treat another individual this way especially if 100% of the error was on me. This dealership was so disgusting in there treatment that not only would i never go there but i probably will never consider to buy a Mercedes again. More

Above and beyond customer service! Silver Star Motors made purchasing a car a pleasant experience. Gjon was friendly and straightforward which made me confident in choosing the right ca Silver Star Motors made purchasing a car a pleasant experience. Gjon was friendly and straightforward which made me confident in choosing the right car. Bob was very diligent in getting me the right financing and closing the deal. I will surely keep them in mind when purchasing another vehicle. More