Simi Valley Chrysler Jeep Dodge Ram - Service Center

I purchased a brand new 2012 Dodge Durango R/T AWD from a different dealership near Cerritos, CA in May 2012. There were few issues on the finishing on paint, chaulking material exposed, seat cover finishin different dealership near Cerritos, CA in May 2012. There were few issues on the finishing on paint, chaulking material exposed, seat cover finishing. To me these were small issues and should be done in 1 or 2 days of work. However, I have to bring my new vehicle to this dealership for 4 times (driving 60+ miles one way) but each time they broke more stuff without telling me or not fixing them properly (even use hot glue to stick the parts they broke back to the location and hide their mistakes). Anyway, it was a Service Shop of Horror and I completely lost any confidence with this service department. I reported this incident to Dodge Customer Relations and they have been working with me since June and try to resolve issues. At last I told Dodge Customer Relations that I am very upset of this incompetence Dealer Service Shop and ask to be switch to have another competence Dodge Dealership to help fixing the outstanding issues. I research and read all the service shop review that I could get access to around my neighborhood and found Kirby Dodge in Simi Valley. This is a new dealership in terms of ownership and management (about 1+ year) since took over from previous owner. I got a phone call from Wayne Davise, the Service Manager after Dodge Customer Relations contacted him regarding the issues that I was facing. He set me up with an appointment to inspect my vehicle. He identified areas and parts that he needs to order for the repair and ask me to return when the parts are in and they will be ready to work on the repairs. I returned after another phone call from Wayne in about 4 business days and setting me up for an appointment to get the repait done. This time I dropped off my vehicle at 7:30AM and they called me that all issues had been fixed at 2:30PM and the car is ready to be picked up. Upon arrival, Wayne greeted me with his friendly smile and told me that he had checked all the issues reported and the repair all look good to him with accpetable quality. I can't agree more that after these many trips and months of talking to the previous incompetence delearship service department. My car is finally defect free. I highly recommend this service shop to any Dodge, Jeep, and Chrysler owners. Finally find someone that I can trust and also provide top quality service for my car. Will definitely return for any future service work on my vehicle even if I have to drive 20 miles to get there. Great experience there. More

There's no question that car dealerships have a bad reputation just for being car dealerships! Not to mention the bad rep they had before the new ownership a year and a half ago. Geez Louise! But you n reputation just for being car dealerships! Not to mention the bad rep they had before the new ownership a year and a half ago. Geez Louise! But you never know unless you experience it for yourself. The difference between Kirby Simi Valley and any other dealership is their PHENOMENAL customer service. I was completely amazed by the effort, time and care that these guys gave me in order to make me as happy as possible with my car. Don't be thrown off by the rumors. They all want to see drive away thankful that you chose to trust them. More

Having problems with Smog Cert. Renewal and was referred to Jeff H. at Kirby for help. Found him very helpful and courteous and he was able to solve the problem for us. Also, I needed to be taken home whi to Jeff H. at Kirby for help. Found him very helpful and courteous and he was able to solve the problem for us. Also, I needed to be taken home while my car was being serviced and the gentleman who took me home and later picked me up was extremely nice. My overall experience was very positive and I will not hesitate to go back for any other service needs. More

Ever since Kirby took over the dealership in Simi Valley, Jeff Hightower has been my service contact for upkeep and maintenance. I feel I have been advised well in what service is absolutely needed, and what Jeff Hightower has been my service contact for upkeep and maintenance. I feel I have been advised well in what service is absolutely needed, and what I can do over time. I just recently had my transmission serviced, rear differential service, oil change, and coolant flushed. I have a 103,000 something miles on my Commander and it runs great after this last service. Jeff kept me informed of each step and what the cost would be berfore moving forward. It reminds me of when I use to go with my father to an auto service dept, and service actually meant something. Thank you for looking out for me Jeff, and I'll always bring my Jeep to you. Sincerely, Rory More

I have known Jeff Hightower for several years now. I TRUST him implicitly. He has always been very helpful and courteous. I know he's in 'my corner' and will honetly tell me what needs to be done. Par TRUST him implicitly. He has always been very helpful and courteous. I know he's in 'my corner' and will honetly tell me what needs to be done. Particularly as my car is getting older now I need a Service Department I can trust and depend on. Jeff is really good at Customer Relations. He explainss clearly, and with much patience, what needs to be done, a very good communicator. Leaving my car with Jeff at Kirby, I know that whatever needs to be done will be taken care of competently and efficiently. More

Jeff Hightower is amazing with customer care!! He made me feel comfortable and got my maintenance done fast. He also took the time to explain what I would need to do in my upcoming maintenance. I can't speak feel comfortable and got my maintenance done fast. He also took the time to explain what I would need to do in my upcoming maintenance. I can't speak highly enough of their Service Department! Thank you! More

I have been dealing with Dodge thru Jeff pretty much since I bought my truck, my first Dodge by the way. Thru two dealerships, Jeff has always taken good care of me and my truck. I can explain anythin since I bought my truck, my first Dodge by the way. Thru two dealerships, Jeff has always taken good care of me and my truck. I can explain anything that is going on (which is rarely) and he can usually hit it right on the nose. More often than not, I am just there for routine maintenance, but when it's something big (like rats in the wiring harness) he and Kirby came through. When it's time to replace the Hemi, i will definitely take their service dept. into account. More

I have brought my Sebring into Kirby since before it was Kirby. The only reason I continued to visit this dealership is the manner in which Zachary has treated me. I consider him more of a friend that I vis Kirby. The only reason I continued to visit this dealership is the manner in which Zachary has treated me. I consider him more of a friend that I visit every few months then a service advisor. I can only hope he doesn't leave for my own selfish reasons but if he does I'm sure the rest of the Kirby team can continue where he left off. More

Jeff has always been a pleasure to work with and is very friendly and knowledgeable. If I had to go to another dealership for service on this car, based on the amount of vehicle problems I've had, I would friendly and knowledgeable. If I had to go to another dealership for service on this car, based on the amount of vehicle problems I've had, I would have sold the car a long time ago. (Wayne has also been very helpful.) More

They were able to schedule my repairs and complete them in a timely manner. The whole experience was as I expected it from past visits since Kirby has became the owner. in a timely manner. The whole experience was as I expected it from past visits since Kirby has became the owner. More