Simi Valley Toyota

Service consultant Oscar Gonzalez didn’t inspect car before suggesting costly services for car that only has 35000 miles—only looking at age of vehicle and didn’t explain reasons for the ‘repairs’ in a before suggesting costly services for car that only has 35000 miles—only looking at age of vehicle and didn’t explain reasons for the ‘repairs’ in a way that made sense. When his mechanic found that battery should be replaced, I did not receive a call. He claimed to have sent me a video (then claimed server was backed up), but he did not, and sending a video makes no sense when you have to call to confirm the service anyway. The vehicle was supposed to be ready at 5:30, and he didn’t finish talking to me on the phone til 5:50, so I had to rush in to make it before closing. When I arrived, he was on a long personal call and wouldn’t look at/acknowledge me til he was done. Also car is running more sluggishly now than before checkup. I also don’t like getting mail, etc, implying that my car requires services when it actually does not. More

Simi Valley Toyota sets the standard for excellent customer service and performance. A team who is professional and always does a great job! customer service and performance. A team who is professional and always does a great job! More

got my car oil change at a reasonable time the shuttle took me home and picked me up when my vehicle was ready took me home and picked me up when my vehicle was ready More

Mario, Paul and Austin were very friendly and accommodating. We hadn't purchased a car in a long while and were somewhat hesitant even though we found the vehicle I had wanted for a some time. accommodating. We hadn't purchased a car in a long while and were somewhat hesitant even though we found the vehicle I had wanted for a some time. There was no pressure and even allowed us to take the vehicle home for the night. More

Be careful when they promise "free maintenance" when you buy your car. The service department will never let you leave that place without charging you for something buy your car. The service department will never let you leave that place without charging you for something More

Shane was understanding and friendly, he was helpful with advice on the specific car I was looking for and accommodated my interests in trying similar cars. However, I purchased a certified pre-owned vehicle advice on the specific car I was looking for and accommodated my interests in trying similar cars. However, I purchased a certified pre-owned vehicle from Simi Valley Toyota and within 3 days, I’m already having braking issues with my 2023 RAV4!! The fact that it was “certified” makes me question on what was actually checked and tested on the vehicle before I bought it. I have reached out to sales management and services department to take my car in to get checked sooner rather than later and service told me I’d have to wait a week, which is ridiculous. I have trouble trusting the dealership now and I’m very disappointed since the car was 150 point inspected and certified. I would not recommend anyone to go to this dealership. The overall service should be more attentive and detailed. I hope this will be solved! More

Great experience with internet sales person and finance person. I have purchased vehicles over the years from many dealership and I have to say Semi Valley Toyota was one of the best in customer service. person. I have purchased vehicles over the years from many dealership and I have to say Semi Valley Toyota was one of the best in customer service. More

Ashley and her manager worked hard to get me to my budgeted monthly amount. I love my new car! budgeted monthly amount. I love my new car! More

Sales management was very friendly and easy to work with. They communicated effectively and made sure all my needs were met while staying within budget! Can’t recommend this dealership enough. They communicated effectively and made sure all my needs were met while staying within budget! Can’t recommend this dealership enough. More

They didn't wash and clean the car like all the other dealer that I am doing business with. Not to mention drinking coffee from a Styrofoam cup and paying for a can of soda. dealer that I am doing business with. Not to mention drinking coffee from a Styrofoam cup and paying for a can of soda. More