Simi Valley Toyota

Mark Platz is so honest and pleasant. I would recommend him to anyone. He got my 4Runner in tip top shape and the price was right! If I had ten thumbs - he would get them all thumbs up!! I would recommend him to anyone. He got my 4Runner in tip top shape and the price was right! If I had ten thumbs - he would get them all thumbs up!! More

Sales dept. was great. The Finance Dept. needs some work. When describing the warranty packages the finance associate must divulge in greater detail the terms an was great. The Finance Dept. needs some work. When describing the warranty packages the finance associate must divulge in greater detail the terms and conditions associated with the product being presented for sale. Had that level of details been forthcoming I would NOT have agreed to the Compass Extended Warranty Package. In order to consider my next purchase from this dealership there must some level of TRUST that my best interest is their main focus. That is not apparent to me. Getting the most $ seems to be the driving force. Please consider this opinion constructive. PS Please excuse the spelling errors. Thank You More

Simi Valley Toyota experience was amazing ! JOE B.was so professional , friendly and soo knowledgeable about the car .. he was 20/20 on the service scale ! This was our third family car purchas JOE B.was so professional , friendly and soo knowledgeable about the car .. he was 20/20 on the service scale ! This was our third family car purchased at simi valley Toyota !! Excellent service ! More

Always good service, but try to sell yoy service when you don't want it. don't want it. More

What's not to like, Steven my service advisor was outstanding and listened to my needs! Ask for Steven outstanding and listened to my needs! Ask for Steven More

Happy with service dept special thanks to Steve for taking care of my vehicle issue taking care of my vehicle issue More

Came in early to ensure quick service. Took 2.5 hours for an oil change. Unreal. Took 2.5 hours for an oil change. Unreal. More

I spoke very clearly with regard to two issues to each employee I spoke with. The phone attendant did not notate my message correctly. The SA, service advisor, whom I refer to as the “sales associate”, wa employee I spoke with. The phone attendant did not notate my message correctly. The SA, service advisor, whom I refer to as the “sales associate”, was more concerned with selling me services that i had already taken care of after my full service 6 weeks ago, and less concerned about my reason for coming in. He did not listen clearly to my needs and request for services therefore he dis not communicate accurately to the mechanic. I didn't feel he was aa friendly as he could be. The mechanic seemed to do his best to address my concerns and shouldn't have has to apologize for the incompetence of the others who are making his job more difficult and taking my time. The mechanic acted professionally. I am considering going to a different dealership for my services next time. . I didn't give 2 stars because the mechanic was helpful and seemed to make serving the customer his priority. More

Rob our service advisor is great! Responsive, explains what’s going on with our Highlander 2023. Disappointed that our Highlander had warped rotors in the front, after just 15,000 Responsive, explains what’s going on with our Highlander 2023. Disappointed that our Highlander had warped rotors in the front, after just 15,000 miles. Thought Toyota’s with be built to go up & down grades. The Highlander has awd & snow gear, but rotors must not be beefy enough. More

Finally, Simi Valley Toyota, finally. I had been to this dealership quite a number of times with quite a number of negative experiences. In my very recent search for a reliable car for my I had been to this dealership quite a number of times with quite a number of negative experiences. In my very recent search for a reliable car for my mother, I had done extensive research on Honda Accords. We were actually about to purchase one across the street, but decided to get some lunch before the tedious process. On our way to the restaurant, mom said, “let’s quickly stop at Toyota, it’s right there.” Jake came out immediately and asked if we need help. I asked if he could quickly bring a Camery, and he gladly did. He also stated, right off the bat, how low his offer would be as to not waste either one of our times; a personality right up my alley. My mom fell in love with the sleek, sporty look. Mom took a quick test drive and we looked at one another in agreement. I told Jake, give it a wash and we’ll be back after lunch. I offered the $17 cash I had in my pocket as a deposit, but with a smile upon his face, he stated that he trusted me and that the car would be ready upon our return. As promised, it was. Within half an hour after we got back to the dealership, my mom drove home her brand new car. Doesn’t get easier than that. Keep up this momentum, Simi Valley Toyota. I’ll be back sometime this year to get my wife the same car at the same deal (hopefully). Go see Jake, folks. You could thank me later. More