Simi Valley Toyota

Standard service Everyone was courteous and caring. My service needs were taken care of in a fast and thorough manner. I was very satisfied with my appointment and ser Everyone was courteous and caring. My service needs were taken care of in a fast and thorough manner. I was very satisfied with my appointment and service that was done More

Excellent Customer Service I came in after work around 4:30 pm with a huge nail in my tire and Pat and Mannie took me right away and fixed it. I was so grateful. I waited in t I came in after work around 4:30 pm with a huge nail in my tire and Pat and Mannie took me right away and fixed it. I was so grateful. I waited in the spacious and relaxing DCH waiting room. It took under 30 minutes to fix and I was on my way home. What service! More

Promised car & then sold Don't buy from these people via internet unless you are close! They didn't know how to deal with an out of state sale. I told them I wanted the car. Don't buy from these people via internet unless you are close! They didn't know how to deal with an out of state sale. I told them I wanted the car...asked for total so my financing check would match. (They never asked or recommended for $ down to hold) While the GM was "figuring it out" apparently someone came in and purchased. So much for being men and a hand shake deal. I have purchased x4 cars via internet...this was by far the most clueless dealership I have dealt with. More

Great service DCH Toyota of Simi and their service bay staff are exceptional people . Amanda Robinson is a star. She goes out of way to make the experience easy. Sh DCH Toyota of Simi and their service bay staff are exceptional people . Amanda Robinson is a star. She goes out of way to make the experience easy. She’s very helpful and knowledgeable. The mechanics are also high quality and knowledgeable. My only complaint is that my vehicle is just out of its extended warranty and I was not notified it was ending . Just as soon as the warranty ended my AC and defrost system had gone on the fritz . The cost of repair is very high , so it will be put off . all in all the vehicle has a clean bill of health thanks to the care by DCH Simi More

Maintenance experience Mark explained what was to be done and then explained the results. He was efficient and his estimated time for the car to be ready for pickup was accu Mark explained what was to be done and then explained the results. He was efficient and his estimated time for the car to be ready for pickup was accurate. More

Excellent service and very speedy . I also like the coffee machine, it makes very good coffee. The surroundings are very comfortable and clean. Thank you. . I also like the coffee machine, it makes very good coffee. The surroundings are very comfortable and clean. Thank you. More

My Time at Toyota Service All the people were very helpful. I especially was impressed with the service advisor, Mark Platz. He was a gentleman, who assured me of my services All the people were very helpful. I especially was impressed with the service advisor, Mark Platz. He was a gentleman, who assured me of my services to come (I have yet to use the 35000 mile service) and educated me re the wonderful shuttle service. The whole experience was easy and will tell my friends about your dealership. You have my loyalty. Thank you, Lee More

Efficient and thorough. We took are car in for the 50K service. We got a call indicating some more minor repairs, including a "check-engine" light, were needed. It was $100+ We took are car in for the 50K service. We got a call indicating some more minor repairs, including a "check-engine" light, were needed. It was $100+ for them to investigate the "check engine" light, so we approved that. When we went to pick it up, the service guy said the light was on because the gas cap was not completely screwed in. At first I thought "great....$100 to screw the gas cap" but the service guy said he did not charge for it! I was quite pleased at their honesty and them not charging them for investigating the engine light issue. Plus, in their waiting room, they provided free cold bottles of water! Nice touch. More

Service Quickest oil change on record! They told me that 2:30 on a Monday would be the best time to come in for a quick appointment since I have to wait for i Quickest oil change on record! They told me that 2:30 on a Monday would be the best time to come in for a quick appointment since I have to wait for it. They were right. More

Fast and easy Excellent customer service. Professional and courteous. Service was fast and efficient. Would not take my vehicle any where else. I recommend Mike H t Excellent customer service. Professional and courteous. Service was fast and efficient. Would not take my vehicle any where else. I recommend Mike H to all my freinds and family. More