Simi Valley Toyota

Ask for Steven. Haven’t bought a new car in a while and I was nervous going in. Steven immediately made me comfortable. He made buying a new Highlander pleasant and easy and he is very friendly and knowled I was nervous going in. Steven immediately made me comfortable. He made buying a new Highlander pleasant and easy and he is very friendly and knowledgeable. He goes above and beyond by contacting you after the sale to make sure that you are happy. More

if you need service go see Amanda at Simi Valley Toyota she's the best. She will always go above and beyond to make sure all your concerns are met she's the best. She will always go above and beyond to make sure all your concerns are met More

TOP STAR REVIEW! New Highlander lease If I could give Louis, Brynner and Eddie 100 stars I would! A very VIP experience from the start. Our lease was up on our Highlander and these three g If I could give Louis, Brynner and Eddie 100 stars I would! A very VIP experience from the start. Our lease was up on our Highlander and these three gentleman couldn't have been more helpful or accommodating in helping us decide what to do next and how best to do it. They made my husbands and my experience at Simi Toyota quick and easy. It was our pleasure to work with them and will highly recommend anyone to use this dealership to buy or lease a new or used car. This was by far our best experience at any dealership, ever! More

Service Experience Although the dealer had good cookies and a licensed masseuse on some days of the week, the older staff was very rude and short with me (perhaps becaus Although the dealer had good cookies and a licensed masseuse on some days of the week, the older staff was very rude and short with me (perhaps because I was younger). Although there were some great staff members sparsely between the staff, I was always treated by the older staff. Huge lack of respect, they talked down to me like a child rather than addressing me as a customer who was paying for their service. The moment my 2-year service ended, I immediately switched to the Toyota in Mission Hills where they provided much better customer service and treated me like a normal person. I do not know if it was my age, because I looked young, my student occupation at the time, my skin color, or even my quirky glasses - they definitely should not have treated me the way they have. It was ill-mannered and presumptuous. One instance, I accidentally dropped my service papers on the floor. Rather than kindly acknowledge my mistake and help, the representative said "hey, you might need that buddy, it's money." Completely unnecessary. Another instance, a representative did not believe me that it was my car, they belligerently questioned my ownership to the car. Although yes I did co-own it with my father, he did not believe that it was under my name, despite it being on the contract and on the service paperwork. A ridiculous excuse for childish behavior. Unfortunately, there are more bad cases than good cases on my behalf. I will never go back there again. More

New Car Purchase - Highlander Very pleased with the interaction we had with Austin Cosby who was very professional, polite and dealt with my wife and I in a straightforward manner. Very pleased with the interaction we had with Austin Cosby who was very professional, polite and dealt with my wife and I in a straightforward manner. Although it was late afternoon on a Sunday, we were able to drive the car home that very day. Not entirely prepared as I had left my checkbook home, he went to out nearby residence and was able to have him deliver the check back to the dealership. This is my 4th purchase over many years patronage at Simi Valley Toyota. Thanks Greg More

Awesome people! Everyone was extremely helpful and knowledgeable. And my car is absolutely everything I wanted and expected. I could not be happier about my experie Everyone was extremely helpful and knowledgeable. And my car is absolutely everything I wanted and expected. I could not be happier about my experience. Thank you. More

Good customer service Ricky Saenz provided me with great customer service. He was able to answer all my questions and worked with me to get the car I wanted.It was a good b Ricky Saenz provided me with great customer service. He was able to answer all my questions and worked with me to get the car I wanted.It was a good buying experience. More

Easy in, easy out. Great service. Easy process making appointment. Quick drop off and pick up. I was offered a ride. Nice friendly and efficient service. I will be going back. Easy process making appointment. Quick drop off and pick up. I was offered a ride. Nice friendly and efficient service. I will be going back. More

Exceptional customer service Service individuals were conscious about not replacing parts that were still in fair condition. Fast service in and out as promised before car was in Service individuals were conscious about not replacing parts that were still in fair condition. Fast service in and out as promised before car was in. Excellent service all together. More

Impresive online sales team Through the Costco auto buying program I was directed to Simi Toyota dealership. On the phone I worked with Bryan Long, he very promptly returned my Through the Costco auto buying program I was directed to Simi Toyota dealership. On the phone I worked with Bryan Long, he very promptly returned my calls, answered my questions and accommodated my needs, if there was something to follow up on, he sure did follow through. Once I made the decision to purchase, I visited Simi Toyota and worked in person with Brendan O’Neill, from the start he was very friendly, he already knew who I was and what I was looking for per info Bryan had provided. Brendan presented me with facts and figures, and gave me the time and space to think things over and make a decision. No pressure no hassle. Once I had made a decision on a model, Brendan worked with his management to acquire the vehicle from another dealership, Brendan provided frequent updates and explained why the exchange between dealerships takes so long, they did nonetheless got the specific car I wanted, on the very same day. Brendan stayed after hours to ensure the vehicle was as I expected when delivered. It’s been a few months now, I have taken the care back to Simi Toyota for scheduled service, my experience with the service team has also been very positive. More