Simi Valley Toyota

hassle-free Nice dealership...no muss, no fuss. I negotiated with Brian online for the car and price that I wanted, so the buying process was easy. Brian was kn Nice dealership...no muss, no fuss. I negotiated with Brian online for the car and price that I wanted, so the buying process was easy. Brian was knowledgable, polite, and honest. More

It was time to retire the '97 Camry It was time to retire the 1997 Camry with 187k miles. I was set on getting a used camry. I looked online over the weekend, stopped by after work on m It was time to retire the 1997 Camry with 187k miles. I was set on getting a used camry. I looked online over the weekend, stopped by after work on monday. The online inventory was reflective of what was actually on hand. I found one i wanted, started the process. Jay Z came back to me and asked if i wanted a new one. I didn't want that kind of payment. then they hit me with a 0% for 72 months! It worked out to be not much more monthly, so i had to go for it. It was a win win for both of us. Huge thanks to Jay and Sonny for making it happen! More

Ripped me off He sold me a lease and didn't discus all hiding prices and now im stuck with his very expensive lease on the face of the earth i he was clearly told He sold me a lease and didn't discus all hiding prices and now im stuck with his very expensive lease on the face of the earth i he was clearly told that i will not get a car with intrest now i see the contract where i see over 3000$ extra charges They have made me signe a contract where i pay over 17000$ for only driving 36000 miles that way too much for a toyota More

Exceptional Service!! DCH Toyota in Simi Valley is truly one of the better dealerships I have been to, and I have been to many!! Brian Lamb was extremely helpful. He worked DCH Toyota in Simi Valley is truly one of the better dealerships I have been to, and I have been to many!! Brian Lamb was extremely helpful. He worked with me on the vehicle I wanted and was very competitive on price. Brian provided all the info I requested and wasn't pushy... but most importantly Brian was upfront and honest, and that's what I appreciate most. He was willing to go the extra mile to get me the interior/exterior color that I really wanted without me having to go down to the dealership first. Brian was willing to work out all the numbers and details with me via email/phone and not waste my time. When I met him in person the numbers we agreed on stayed the same (there were no games as there has been at other dealerships) and I was in and out within 2 hours. I would recommend Brian, his customer service is exceptional! More

2nd to none Jane was exceptional in the Service dept. took time to review what would be done and timing. Very professional and knowledgeable. Detail Manager is ve Jane was exceptional in the Service dept. took time to review what would be done and timing. Very professional and knowledgeable. Detail Manager is very customer centric as well. More

Excellent service I had an appointment for routine maintenance. I did not have to wait for my service advisor Elijah to greet me. He was very courteous and knowledgeabl I had an appointment for routine maintenance. I did not have to wait for my service advisor Elijah to greet me. He was very courteous and knowledgeable . More

2015 Toyota Tacoma 30K Maint Excellent service - greeted warmly. Staff extremely knowledgeable and VERY customer service friendly. Shout outs to Elijah and Marco in parts. Excellent service - greeted warmly. Staff extremely knowledgeable and VERY customer service friendly. Shout outs to Elijah and Marco in parts. Thanks so much. John Rowe More

Ashley is not a good employee, poor service My service man Bill was great.!! Ashley, the cashier who schedules the shuttle, was very poor service She scheduled my pick up way after it shoul My service man Bill was great.!! Ashley, the cashier who schedules the shuttle, was very poor service She scheduled my pick up way after it should have been She sent the driver to Moorpark instead of sending him to pick me up when I was right down the street Resulting in me having to wait an hour for my pick up I've never had to wait that long for any pick up she didn't look to see where my address was to coordinate a timely pick up she had her child at the counter when I was finally able to get my car she was not available three times when I called and it went to her voicemail when I tried to call about my pick up and why it was taking so long None of this is acceptable service! I have been coming to this service center for 30 years and never had such a bad experience or bad service! when she heard my complaints at the counter upon getting my paperwork,, she not once apologized for the inconvenience or her lack of scheduling. Instead she ignored everything she heard knowing full wee that she's in charge of scheduling the shuttle. The driver relayed to me that this happens all the time and then he ends up getting the brunt from customers . Again not acceptable ! I am very unhappy with my experience last night and I had an appointment I was late for due to her incompetent service . I would like this addressed with her supervisor so that others are not impacted so negatively as I was! More

Refreshing experience I hate car shopping. I hate spending hours and hours and hours haggling. So I contacted Jim Landreth through the internet sales of DCH Toyota Simi V I hate car shopping. I hate spending hours and hours and hours haggling. So I contacted Jim Landreth through the internet sales of DCH Toyota Simi Valley. I explained exactly what I wanted and what my terms were. Within 3 hours he called me and said I think we have what you're looking for. There was a sticking point with the Gap ins but within 30 min he called me back and everything was set. We set up a time to sign paperwork and I was out within an hour and half. Everyone from Jim to Finance to the manager were extremely helpful. I have bought several cars there and will continue to go back again. Thank you for making it such a stress free process. More

Rating of service at DCH TOYOT the person who received me at the front desk was very helpful and welcoming, she also had a cheerful smile. The wait this time was not long, only a li the person who received me at the front desk was very helpful and welcoming, she also had a cheerful smile. The wait this time was not long, only a little more than an hour which is acceptable. Besides the person had a friendly attitude which goes a long way in helping customers feel at ease More