Simi Valley Toyota

GOOD service I made an appointment... I was out after 2 hours for routine service, no oil change. Service advisor was great, informed me on what I need to do. I made an appointment... I was out after 2 hours for routine service, no oil change. Service advisor was great, informed me on what I need to do. More

Great experience, took about 3 hours. They special ordered my car directly from the manufacturer with all the options I wanted, so when it arrived it was perfect, and this significantly cu They special ordered my car directly from the manufacturer with all the options I wanted, so when it arrived it was perfect, and this significantly cut down on the time spent for this deal. More

Exceptional as always Make an appointment for your service if you can. Things go smoothly when they are expecting you. If you need the shuttle service take advantage of i Make an appointment for your service if you can. Things go smoothly when they are expecting you. If you need the shuttle service take advantage of it they treat you like a King or Queen! More

Problem Turned Around the Better Let me get the bad out of the way first...it will make sense for the positive parts. I have been coming too this center for 4 years with my Scion xD. Let me get the bad out of the way first...it will make sense for the positive parts. I have been coming too this center for 4 years with my Scion xD. I have gone through problem after problem with my visit. They tell me it will take a hour for a routine service, and I end up waiting for 2 to 3 hours. I have no updates ever. It's really annoying because I do make the appointments (sometimes on Saturdays but also during the week too IF I can come in then, always in the morning)....This time, it took 4 hours when I was told a two hour wait. I had to be at work, and hate having that expectation being wrong. I am a patient person, always have been, but after numerous visits of this occurring, as well as being pushed into buying things my car doesn't need, I had it. Bill took care of me and same thing occurred but this was the worst. I came in for a oil change, and requested my parking brake be tightened (I had my breaks done a year ago there, was told that it was done then but it literally was SO loose, I thought it was going to come off). So they said they would do it. NEVER told me it would cost anything, and just gave me the estimate for the oil change. Bill comes back with the invoice for $130...and I was frustrated, because I couldn't understand why this would be charged for when clearly it wasn't done right. Turns out the previous service writer for the breaks didn't disclose that I couldn't have it tightened at the time and he just told me it was done. That was upsetting. Bill got the manager, and she took care of the price of it, and they comped it for the breaks as they should. Bill was helpful, so was the manager (didn't catch her name). They listened to me vent, and I appreciated that! I honestly won't return because the time thing seems to be a common trend that is always the same, but at least my issue was made better, and left on a more positive note. More

Quick, fast & friendly Fast, friendly & efficient.. Everyone seems very knowledge & looks like they enjoy working there. I love the shuttle service, just wish they would sho Fast, friendly & efficient.. Everyone seems very knowledge & looks like they enjoy working there. I love the shuttle service, just wish they would show more urgency. More

Great visit! My wife and I went to get a new truck and things went fast. The guys were great and offered water. We were out in about 3 hours which is really nice. My wife and I went to get a new truck and things went fast. The guys were great and offered water. We were out in about 3 hours which is really nice. I've been to other dealers and spent the day there getting a car. More

How could we put down 10,000 on a used truck with 820 credit In September, my husband and I went to Simi Valley Toyota to look at a 2015 GMC Sierra, black that we saw in the internet. The truck looked nice, and In September, my husband and I went to Simi Valley Toyota to look at a 2015 GMC Sierra, black that we saw in the internet. The truck looked nice, and that's what caught our eyes. It was $32,000, with 27,000 miles. We get there after a 1.5 hour drive, see the truck from the outside, get out to look at it. We had to stay there looking st it, going inside it, and my husband pops open the hood to look at it. No one comes out to see if we needed help to look at it. We go inside, I ask for the internet team and my husband gives his name, and this guy acts like he didn't know he emailed us about the truck. Then he took us out to look at it, and he acted like he didn't know nothing about it. Then we asked if we could talk to the manager about lowering the price. Then this heavy set Hispanic guy comes out, with a bad attitude tells my husband to close the hood, then he says if we want to test drive it. So my husband test drove the truck. The handle to the drivers side had black duct tape on it, and he said that's the way it looks, it was already like that. Then he drove the truck, we liked it, went inside to try to negotiate a deal. We said we have excellent credit. We have 820 credit rating, and 6,000 cash to put down. We wanted a comfortable payment of 400 a month, and this guy told us we had to put $10,000 down for a payment of 400 a month;). We told him with a credit of 820, he didn't even want to hear about the credit, he was acting like we didn't have credit, and that we had to put that huge down payment on a used 2015 GMC. lol, that is for some one who don't have credit, we looked at him and said that was ridiculous. This company is a joke, A person with 820 credit should not have to put $10000 for a down payment on a used 2015 truck. We didn't even put that huge amount on our house. Toyota of Simivalley has bad service, a bad manager, lazy car salesmen that don't want to help you, and act like they don't remember your name when you ask for the internet department. We would definitely not recommend this place to buy a truck, used or new. BAD SERVICE ALL THE WAY!!!!!! More

Scion XB alignment Good service. Yhe servoce technician wa very attentive and professional. However, the car was not washed. The plastic to cover the seats and seats cov Good service. Yhe servoce technician wa very attentive and professional. However, the car was not washed. The plastic to cover the seats and seats covers were left inside the car, so I had to take these and led drove More

Very efficient Sarah was very efficient, enthusiastic. Service took care of all the special requests as well as the normal servicing. Sarah went over what was don Sarah was very efficient, enthusiastic. Service took care of all the special requests as well as the normal servicing. Sarah went over what was done when the car was ready. Best service experience at this agency. More

2017 Prius purchase I was referred by the Costco auto purchase program to this dealership. They are great! They provided outstanding service throughout the process. Jason I was referred by the Costco auto purchase program to this dealership. They are great! They provided outstanding service throughout the process. Jason Skyler Schuyler was wonderful to work with and answered our many questions. He gave us a thorough orientation to the features of the new Prius. He and DCH Toyota definitely earned the 5 star rating! More