Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Simi Valley Toyota
Simi Valley, CA
3,386 Reviews
We at Toyota of Simi Valley realize there are many choices when it comes to your ‘next auto buying experience’. Every review we have on this site is a testament to one of the golden rules, “treat others as you would expect to be treated”- we live and breathe it here at Toyota of Simi Valley every day. We realize we are not perfect but we certainly strive for perfection at every given opportunity.
If it is a unique ‘car buying experience’ you are looking for that is free from the games, the gimmicks, the haggling and the shady tactics then please take the time to visit our dealership- you will not be disappointed. We are the “#1 Dealer Rater Toyota Dealership in the NATION for 2011” & in California 2012, 2013 for a reason- come and enjoy the ‘experience’.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 PM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,386 reviews
July 09, 2016
I HAVE recommended DCH Toyota of Simi Valley , to several people. The service personnel are terrific. The waiting room is clean and comfortable. Well done! , to several people. The service personnel are terrific. The waiting room is clean and comfortable. Well done! More
by Mike Hasenfratz
Employees Worked With
Amanda Robinson
July 08, 2016
Easy Appointment Came in for my apt a few minutes early. Was met by David Good who handled everything pleasantly and in a timely manner. Communicated well and made t Came in for my apt a few minutes early. Was met by David Good who handled everything pleasantly and in a timely manner. Communicated well and made the entire experience great. More
by rjcox
Employees Worked With
David Good
July 07, 2016
Jim was very helpful Jim was patient and helpful. We told him what we were looking for and what we wanted to spend. He got the deal approved without any problem. Jim was patient and helpful. We told him what we were looking for and what we wanted to spend. He got the deal approved without any problem. More
by Lo
Employees Worked With
Jim Landreth, Ron Bolourian
July 05, 2016
Best customer service I went to see if I can trade in my camaro for a Tacoma and I spoke with Jay-z and Fernando the GM. God, did they get me a great deal on a brand new 20 I went to see if I can trade in my camaro for a Tacoma and I spoke with Jay-z and Fernando the GM. God, did they get me a great deal on a brand new 2016 Tacoma I left so happy and they both were such help and they had the right attitudes. They are nice people willing to work for you trying to get you the best deals. They work hard and won't stop. Best experience I've ever had at a dealer. Thank you both. More
by Andy13
Employees Worked With
Fernando Revelez, Jay Z
July 01, 2016
Exceptional Every one is helpful aand puts customer service first. Especially liked the free added options of a manicure and chair message. Will continent to ta Every one is helpful aand puts customer service first. Especially liked the free added options of a manicure and chair message. Will continent to take my car to DCH Simi. More
by Path
Employees Worked With
Michael Carpenter
June 08, 2016
Serviced a Camry, but paid like it was a Ferrari. Brought my Camry in for some "recall" work, and asked them to check out an intermittent power window on front passenger side. It would get stuck in t Brought my Camry in for some "recall" work, and asked them to check out an intermittent power window on front passenger side. It would get stuck in the down position, but eventually go up after several pulls on the window switch. They said it would cost $125 to troubleshoot and do the estimate, that $125 can be used towards the repair cost. The estimate to replace the window motor was $706 ($392 for part and $315 for labor). I thought this was high, but agreed. After that work was done, I then received a call saying that the technician thinks that the motor failed because of a fault of the "Master Switch" . He also stated that if the Master switch is not replaced they would not warranty the original work, and I would be back at square one. The cost for the Master Switch was quoted at $430. So now they had me in a precarious position. I felt as if I was being extorted. I was in too deep to take a chance and walk away with no guarantee on the work already paid for, so I reluctantly agreed. Total cost to fix an intermittent window was about $1,100. Does that sound reasonable? Sorry, not to me. I did some research on the same OEM parts they used, same part number, build to same spec, same part. Turns out the Motor assembly they charged me $391 for, I could get (online/Rockauto.com) for $75, and the $430 master switch I could get for $155. So, they charged me over $800 for $230 worth of parts. I understand a "dealer mark-up", but a 350% markup cannot possibly be justified in my book. Or, is this just a case of the Service Personnel pushing unnecessary labor and overly inflated part prices to reap in greater commissions? I own 2 Camry's, one was purchased at this dealership. Needless to say, I will not be returning for a new car, nor will I let them perform any repairs or maintenance of my vehicles. I am even considering not going back for warranty service. Shame on me for not doing my homework earlier and listening to my instincts. Shame on them for threatening no warranty unless additional repairs were done (whether they were needed or not), and marking up part prices to ridiculous levels. $1,100 to fix an intermittent window, really? This is a Toyota not a Ferrari!!!! Bottom line, beware of their service department and verify/validate what they are trying to sell you. Question everything! More
by Ripped Off
Employees Worked With
Michael Carpenter
June 06, 2016
Brian was incredibly helpful! Highly recommend. First time car buyer here - couldn't be more pleased with the service, honesty, and professionalism shown to me by Brian Lamb and the DCH Toyota Simi First time car buyer here - couldn't be more pleased with the service, honesty, and professionalism shown to me by Brian Lamb and the DCH Toyota Simi Valley team. Although I was a first time car buyer, I did my research and analysis. I contacted multiple dealerships for price quotes and test drive options for a 2016 Camry Hybrid. Brian - the internet sales manager here was the first and only to give me a quote via email. He also told me that if I found a lower price they'd do there best to counter. After much research, I did find a lower price, but Brian and DCH Toyota Simi Valley quickly beat that price~! I am so grateful for how honest Brian was. He didn't use any of those typical shady car salesman tactics. He was professional, kind, and understanding. 5/5 Stars for Brian and DCH Toyota Simi Valley. More
by John_loves_Camrys
Employees Worked With
Ron Bolourian, Brian Lamb
May 31, 2016
Best dealership!! Had a great buying experience! Was greeted by awesome employees as soonas we arrived. Brian Lamb helped us with our purchase and was above and beyon Had a great buying experience! Was greeted by awesome employees as soonas we arrived. Brian Lamb helped us with our purchase and was above and beyond exceptional! I would recommend dch toyota Simi Valley to all my friends and family ! More
by Bizzer
Employees Worked With
Dean (info in financing), Brian Lamb
May 31, 2016
Go to Simi Toyota - Ask for Brian Lamb I have bought cars with Brian in the past but moved to Valencia a while back, so when I needed a new car I went to my local dealership. After being tr I have bought cars with Brian in the past but moved to Valencia a while back, so when I needed a new car I went to my local dealership. After being treated poorly at my local dealership, I gave Brian a call. He worked with me that same day to calm me down, worked a great deal for me on the phone and made it worth driving the 30+ miles to finish the deal. He didn't run me around, he was super informative, and had me out of there in my new car so fast! Great experience and totally worth the drive!! More
by Jsealander
Employees Worked With
Brian Lamb
May 31, 2016
Exceptional Service and Attention! The internet manager Brian Lamb, was the only Toyota representative that emailed me back the same day I requested a quote on a car out of SIX other To The internet manager Brian Lamb, was the only Toyota representative that emailed me back the same day I requested a quote on a car out of SIX other Toyota Dealerships including the one in my home town. He was knowledgeable, polite and not aggressive. The whole process was relaxed, and Brian worked hard to get a deal I could afford in the vehicle I wanted. More
by Omercime
Employees Worked With
Brian Lamb
