Simi Valley Toyota

Best dealership!! Had a great buying experience! Was greeted by awesome employees as soonas we arrived. Brian Lamb helped us with our purchase and was above and beyon Had a great buying experience! Was greeted by awesome employees as soonas we arrived. Brian Lamb helped us with our purchase and was above and beyond exceptional! I would recommend dch toyota Simi Valley to all my friends and family ! More

Brian Lamb - Great salesman I've been dealing with Brian Lamb at this dealership for the past 7 years or so. I've purchased several cars from him. He always gets me the vehicle I've been dealing with Brian Lamb at this dealership for the past 7 years or so. I've purchased several cars from him. He always gets me the vehicle I want at a reasonable price. He is trustworthy and won't steer you wrong. Honestly, if he left the dealership, I probably wouldn't buy a car from here. More

Start to Finish.. Great experience Everyone was great! My wife and I would greatly recommend this dealership. From the first email with Jim Landreth to Andy Sasso in sales, to Ivan Blu Everyone was great! My wife and I would greatly recommend this dealership. From the first email with Jim Landreth to Andy Sasso in sales, to Ivan Blume in Finance, the whole experience was great and very pleasant. I haven't bought a car in many years, but when I am ready to trade in or buy another vehicle, I will not hesitate to come back to this dealership first. More

New car for mom The process was quick. Jacob and Dean were great to work with-friendly and reasonable. My mom is a happy camper with her new Corolla. The process was quick. Jacob and Dean were great to work with-friendly and reasonable. My mom is a happy camper with her new Corolla. More

Completely negligent and not trustworthy Never take your car here for servicing. At a recent oil change, they gave me a laundry list of things wrong with my vehicle. It was the exact same lis Never take your car here for servicing. At a recent oil change, they gave me a laundry list of things wrong with my vehicle. It was the exact same list they gave me at my previous oil change three months ago and I got everything fixed from my local mechanic! Upon receiving the same list again, I took my mechanic to toyota and asked them to show me and the mechanic all those issues they had listed. Turns out they made a mistake; everything had been fixed. How do you even do that?? They were just taking me for a ride. Offered no monetary compensation either. Never ever going here again. Don't trust a word they say. More

They got me what I wanted with Excellent Customer Service I have always been a fan of Toyota. Up until last week I owned a Toyota Tundra. I always serviced my Tundra at Thousand Oaks Toyota. We needed a car I have always been a fan of Toyota. Up until last week I owned a Toyota Tundra. I always serviced my Tundra at Thousand Oaks Toyota. We needed a car with more seating than my Tundra could accommodate, so it was time to upgrade to a Sequoia. I reached out to TO Toyota regarding availability of a 2016 Sequoia and they informed me they didn't have what I was looking for. No explanation; no offers to help me get what I wanted. I reached out to DCH Toyota of Simi Valley and was lucky to partner with Brian Lamb. He too mentioned that they didn't have what I was looking for but explained that the Sequoia was currently in limited production but that he could try to get me exactly what I wanted from the plant. Brian kept his word and delivered. Within just 2 weeks, Brian was able to locate and request the exact Sequoia that I was looking for. It had not been built at that time, but during the entire process, Brian kept me informed of the build schedule, the shipping schedule and the arrival date. This had to have been the easiest car purchase I have ever been through. The fact that DCH Toyota of Simi Valley was willing to do all of this for me shows me that they put their customers first. We also dealt with financing and he did his job offering the pre-paid service plans and the extra add ons, but when we declined, there was no additional pressure put on us. I will have a service visit in the coming weeks and I hope that the service experience aligns with the experience we had purchasing the Sequoia. I cannot speak for the entire sales team at DCH Simi Valley, but if you are lucky to work with Brian, he will not leave you disappointed. More

All about making the customer happy! I had a whole team from DCH Simi Valley work together to take excellent care of me. Starting from choosing the final Prius, test driving, the financin I had a whole team from DCH Simi Valley work together to take excellent care of me. Starting from choosing the final Prius, test driving, the financing, and the promise to make sure my car was perfect for me! Jay-Z got my Bluetooth setup, explained all my wonderful Prius functions and made me leave very happy! Thank you, DCH! Thank you, Jay-Z! More

unpleasant buying experience By far the worst car buying experience I have ever had. My wife and I have been looking for a used Prius for some time and found a great deal on one w By far the worst car buying experience I have ever had. My wife and I have been looking for a used Prius for some time and found a great deal on one with very low miles. Che, our sales rep was very responsive and even texted me in the morning to let me know the car was still there since we were driving almost 200 miles up from San Diego. Che was the only trustworthy person we spoke with and the reason for the one star, otherwise they don't deserve any stars. After a test drive we sat down to go over the numbers. Everything was fine up to this point. Omar the manager came out. He came off as the typical used car salesman and my wife and I both didn't trust him. After agreeing on a price we met with Ron. Ron was extremely unprofessional. I understand that trying to sell the gap coverage and extended warranty is his job but the blatant lies and scare tactics were ridiculous . First he tried to convince my wife that our banks financing would have a cap on the gap coverage and we would be screwed, complete lie. Then he went into how expensive repairs would be and that since these cars are so new no mechanics would touch them and parts were extremely expensive. We kindly declined but he would not let up. He went on to explain if the key was $550 just imagine how much the parts are going to cost. It was amazing how unreliable he was making the car sound. If I hadn't done my due diligence on researching the reliability of the Prius plus the extensive track record my wife and I have had with previous Toyotas, I would have walked out. I would expect this kind of sleazy car sales tactics from a used car lot on the corner but not a reputable Toyota dealership. If it was not for the car being exactly what my wife wanted at a reasonable price, with such low miles, I would have never done business with this establishment. More

customer service, the worst i got a car a month ago and the car was missing the floor mats, they told me if i bought the car they will send me the new carpets in that same week i got a car a month ago and the car was missing the floor mats, they told me if i bought the car they will send me the new carpets in that same week of december, i havent got them yet, besides that they may go back to the dealer two times because of their fault and when i asked them who will pay for my gas and mileage, they did not even say sorry! More

Thank You DCH Toyota Simi Valley As a first time car buyer I was skeptical of my first experience. After hours of negotiating, I was able to leave in a brand new 2016 Toyota Corolla L As a first time car buyer I was skeptical of my first experience. After hours of negotiating, I was able to leave in a brand new 2016 Toyota Corolla LE. I am extremely happy with The sales team. Thank you Kareem for helping me find my perfect car. I know I was difficult for you guys. Today I brought in my car for its first 5,000 miles and the Service team lived up to their standards. Pat was so informative and very helpful in teaching me the quirks of my car. Everyone one in the Service department were extremely helpful. Thank u for everything! More