Simi Valley Toyota

as soon as we got to dealer, this nice man with big smile came to us and he did not leave our site till we got what we needed. he was very knowledgeable and he answer all our question very patiently and pro came to us and he did not leave our site till we got what we needed. he was very knowledgeable and he answer all our question very patiently and professionally. More

Always courteous, on time to assist. Goes above and beyond. Knows what a salesman should know. I have purchased over 10 Vehicles and always have great service but iI feel dean is one of the best guys beyond. Knows what a salesman should know. I have purchased over 10 Vehicles and always have great service but iI feel dean is one of the best guys they have there. I will continue to do business with them and refer several to have dean assist them. More

Ceasar was very friendly and not a typical pushy salesperson, which we appreciated. He was knowledgable, helpful and courteous. I have a Toyota and deal with your dealership on a somewhat regular salesperson, which we appreciated. He was knowledgable, helpful and courteous. I have a Toyota and deal with your dealership on a somewhat regular basis, and have always been impressed with the customer service I have received. More

Without Nick, Simi Valley Toyota would have lost me as a customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I fir customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I first noticed a problem 4 weeks ago, and I called right away and Amanda set up an appointment to have it checked. Of course, the seat belt worked fine for the mechanic. I was told they could do nothing and to bring it back when it happened again, so the next day when it happened again, I brought it in --the service department was closed, but lucky for me Angel was able to see the issue. And so I had to make appointment 2--3rd visit. The teck confirmed the problem, and since no one ordered the part, just in case- I had to make another appointment to install it. This makes visit 4-same issue-to install-- And as it goes, someone either ordered or someone sent the wrong part. So near the end of the day, Amanda called and said I have good news and bad news, Now Amanda had the car for 4 hours-(quoted 2 hours)-I was under the understanding since this was the 4th time here--they were going to jump on it straight away. I was wrong, I did have an oil change done this day, and when Amanda said they had the wrong part-I suggested that at least i could get an oil change for my trouble. Amanda said she would see what she could do for me. I picked up my car and Amanda said she got a discount approved. $10.00 for 4 days. Since she said she got the $10.00 approved, I felt I needed to speak with a higher manager than the service manager. Lucky, I went into the show room--where I bought my car. I spoke with Nick--He made the customer service difference. (If we don't take care of the customer--someone else will!). I wanted to let the corporation know how one employee makes a difference. Nick took care of my oil change charge, but more important is that he cared about how I was treated- and he wanted me to leave with a positive experience. Thanks-Nick. Feel free to contact me, William Christopher 805-341-1594 More

Very paitent with our decision process. Did not feel pressured to make a quick decision. They helped us to explore all options and then was able to work with the salesman to meet the pricing and model pressured to make a quick decision. They helped us to explore all options and then was able to work with the salesman to meet the pricing and model requirements we had. Very happy that we we able to purchase a quality used vehicle at a fair price. More

I had a very good experience buying a car from Arturo. He was pleasant, not too pushy, and did not waste my time. Thanks Arturo!! He was pleasant, not too pushy, and did not waste my time. Thanks Arturo!! More