Simi Valley Toyota

My husband and I went to several dealerships last month looking for a new car. Why is it so hard to just get a price on a car and decent customer service these days? We were ready to go to a broker but luc looking for a new car. Why is it so hard to just get a price on a car and decent customer service these days? We were ready to go to a broker but luckily we went to DCH Simi Valley and met Michael Harris. He got us a fair price and we were in and out of the dealership pretty fast. We love our new Corolla. Thank you, Michael! More

I came in on a busy holiday weekend and was still trying to figure our whether I wanted the Prius C or the regular Prius. Cesar was amazing taking me on 2 test drives, finding the exact car and color that to figure our whether I wanted the Prius C or the regular Prius. Cesar was amazing taking me on 2 test drives, finding the exact car and color that I wanted, researching additional options that I was interested in and overall being just super easy to work with. I never felt pressured. I would recommend Cesar and DCH Toyota of Simi Valley highly to any friends and family looking. In fact, my cousin bought his Prius there a few months before and brought me in! Amazing, safe and friendly environment. Can't say enough nice things about Cesar and the team there. More

This is the second time my wife and I have dealt with Mike Harris. Both times he has been very paitent with us. He never pushed us or made us feel like we were waisting his time. He has been honest an Mike Harris. Both times he has been very paitent with us. He never pushed us or made us feel like we were waisting his time. He has been honest and allways gave us the answers we needed. We will refer any of our friends to him if they are looking for a car. Dan and Jan Kirk More

Ceasar and Fernando were GREAT! Super friendly and easy to work with! Absolutely NO pressure tactics whatsoever. They focused on helping my wife and I buy a used car for my step-daughter that was precise to work with! Absolutely NO pressure tactics whatsoever. They focused on helping my wife and I buy a used car for my step-daughter that was precisely what she dreaming for and gave us a great no-haggle deal on it too. They were ultra patient with us, despite all the activity going on and focused helping us buy rather than "sell" us. These guys are genuine pros! We're definitely buying our next car from them. More

Took car in for oil change and tire rotation on my van. Was called and told there was a recall on the rear gate lift system that needed to be performed. This rear gate has never malfunctioned in the 7 yea Was called and told there was a recall on the rear gate lift system that needed to be performed. This rear gate has never malfunctioned in the 7 years I've owned the van. Now rear hatch won't close at all and I was left stranded at VONS with groceries in the van and the rear hatch unable to close. I requested to have the car fixed at another Toyota dealership due to previous issues by this dealership, such as them selling me and installing the wrong sized tires on my car that wore out in a year and they admitted they sold me the wrong tires. Not enough room here to list all the issues we've had with this dealership over the past 7 years. The Service Manager has informed me that he can not help me accomplish getting repairs done at Thousand Oaks Toyota and I have to make all the phone calls myself. I never wanted to be an employee of Toyota, but I am sure having to put in hours of my own time getting my van repaired after they installed struts that are not supported by the motor. I was informed by Simi Valley Toyota Customer Service person named Crystal that this has happened to at least 9 of the vans on this recall at the Simi Valley Dealership. Why I had to hear that from her and not the service manager is because the service manager said he was unaware of this. It is his job to be aware of this information. He also would not guarantee the work on my van if I brought it back to them, stating, "Anything can happen" when I asked him what if I bring my van back to you and more things go wrong? Not what a customer needs to hear. A customer needs to hear, "I am so sorry that this has happened to your van. It has happened before with this recall and we know how to fix it. We will have your van back to you in a timely manner and have full confidence that we can fix the problem that was created when we did the recall." Greg did not have his facts straight when he said to me that I had called to have the recall performed. All he had to do was check what I wrote on my night drop box envelope for type of service to be performed. It stated, "Oil Change and Tire Rotation." We were never notified of a recall prior to bringing the van in for the aforementioned service and certainly did not request it. When I tried explaining this to the service manager, he started harrassing me, and telling me that I must be a very unhappy person who always needs to be right to keep going on like this. Well Greg, when you don't have your facts straight, and keep talking over me, I am going to keep telling you what the facts are and if you can't handle the truth then I need to speak to your boss. When I asked for the name of Greg's boss, he told me that it is a corporation and I'd have to look it up! He then started rambling some very unpleasant, harrassing statements that I do not wish to post here and I told him I was done with him and would be hanging up. Stay away from this dealership. They are not helpful and they blame the customer. More

Very nice and pleasant salesperson to deal with not pushy at all. I will definatley return when ready to buy. I was looking for a Toyota Corolla and Mr. Harris was very helpful in explaining the features o at all. I will definatley return when ready to buy. I was looking for a Toyota Corolla and Mr. Harris was very helpful in explaining the features of the vehicle. More

I spoke with Cesar Garcia before i met him. I inquired about an advertised Prius and he went so far as to take a picture of the vehicle and send to me! When I first met him he came across as sincere and about an advertised Prius and he went so far as to take a picture of the vehicle and send to me! When I first met him he came across as sincere and down to earth. He was upfront with me and I never felt like I was being jerked around. Overall, it was a pleasant experience. By the way, this is my second vehicle purchased from this dealership even though I live in Santa Clarita. More

I went to dealer strictly for information. Andy Sasso was knowledgeable,respectful,and friendly. Data presented was thorough and appropriate.My purpose was fufilled. All aspects of visit were excecllent. knowledgeable,respectful,and friendly. Data presented was thorough and appropriate.My purpose was fufilled. All aspects of visit were excecllent. More

IT WAS A GOOD, FRIENDLY VISIT. I JUST WENT IN TO CHECK OUT THE TRUCKS, NOW I OWN A NEW TUNDRA. GOOD TIMES! THANK YOU TO ALL THAT HELPED OUT THE PROCESS OF ME PURCHASING A NEW TRUCK. IF I HAVE ANY ISSUE WI OUT THE TRUCKS, NOW I OWN A NEW TUNDRA. GOOD TIMES! THANK YOU TO ALL THAT HELPED OUT THE PROCESS OF ME PURCHASING A NEW TRUCK. IF I HAVE ANY ISSUE WITH THE TRUCK I KNOW I CAN GO TO DCH AND TALK TO GREG THOMA! More