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Simi Valley Toyota
Simi Valley, CA
3,378 Reviews
We at Toyota of Simi Valley realize there are many choices when it comes to your ‘next auto buying experience’. Every review we have on this site is a testament to one of the golden rules, “treat others as you would expect to be treated”- we live and breathe it here at Toyota of Simi Valley every day. We realize we are not perfect but we certainly strive for perfection at every given opportunity.
If it is a unique ‘car buying experience’ you are looking for that is free from the games, the gimmicks, the haggling and the shady tactics then please take the time to visit our dealership- you will not be disappointed. We are the “#1 Dealer Rater Toyota Dealership in the NATION for 2011” & in California 2012, 2013 for a reason- come and enjoy the ‘experience’.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 PM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 3,378 reviews
January 07, 2012
This is the third vehicle we have purchased from this dealer, and the second car in as many years. We specifically asked for Jason Borst because of his laid-back demeanor, lack of pushiness or opinions, dealer, and the second car in as many years. We specifically asked for Jason Borst because of his laid-back demeanor, lack of pushiness or opinions, and honesty. He listens to what you want instead of trying to tell you what you want, then he gets you exactly what you asked for. I hate being steered toward a different vehicle, color, etc. because it is convenient for the dealer or salesperson, and Jason never does these things, so he's our guy. Scion has "pure pricing" so price was not an issue for us this time, but when we bought our Tacoma 4x4 last year it was, and Jason got us a GREAT price on the truck. We went in with the price we had in mind, he delivered on it with a truck that had more features than we had priced out! A month later our best friends bought the same truck at a different dealer and they did not get near the price we got. When I went in to buy the iQ on the first of December, Jason was temporarily out, and Billy Lennox started the process of tracking down the car I wanted. It was a lot of work for both of these men to call all over the place trying to find the car I wanted. Jason finally found one at the dock in LA, on its way to the main Toyota plant. They both kept after the guys at the plant to hurry and get the car done- it was Christmas, so people were on vacation. They called the plant every day. When I picked up the car today they were both so tickled about it- it's my very first new car, and I could see how happy they were for me. As a woman, I appreciate being treated in a professional manner, especially at a car dealership. I am very happy with my new car and with the hard work Jason did on my behalf. More
by Ms. Fraser
Employees Worked With
Jason Borst, Billy Lennox, Jason Borst
January 07, 2012
Nice and friendly salesman. Thanks Jason Borst. In and out the door 1.5 hour. Great experience from beginning to end. Everyone was very friendly. Bijan the finance manager was great. Answered all my out the door 1.5 hour. Great experience from beginning to end. Everyone was very friendly. Bijan the finance manager was great. Answered all my question. More
by DannyDao
Employees Worked With
Jason Borst and Bijan Rahimi, Jason Borst
January 07, 2012
I had taken Used Camry LE from this dealer. The Guy who I dealt with is so friendly and so active,knows how to deal a customer.And also the quality of work done is so much impressive,They had done a very I dealt with is so friendly and so active,knows how to deal a customer.And also the quality of work done is so much impressive,They had done a very good job on my used cars. More
by Ganapathi R
Employees Worked With
Daniel Degruchy
January 07, 2012
Jason Schuyler was wonderful. I am so we please that we went to this dealership. Even though it is far from my house we went because of the way Schuyler was on the telephone and the ad. they had in the new went to this dealership. Even though it is far from my house we went because of the way Schuyler was on the telephone and the ad. they had in the newspaper. In the past I've always bought/leased from the Toyota dealership closest to my home. That morning we went to the other dealership planning on buying a car from them. We were treated so badly that I was almost ready to never buy a Toyota again. Now, because of the wonderful treatment we received from Jason Schuyler and the other people at the Simi Valley dealership I believe that I will continue to buy Toyota cars. (I intend to buy one for my other son in two years) They had the cars that were in their ad. , three or four different colors, and I qualified for all of the rebates except for the leaser rebate of $750. Everyone there was extremely friendly and made us feel at ease and welcomed. Jason answered all of our questions and answered questions we haven't even thought about but would have later. This was to be my son's first new car, a 21st birthday present. What started off as a bad experience at a nearby car dealership turned into a great experience because of Schuyler and the rest of the wonderful people at DCH Toyota. Throughout the experience several people came up and help with any questions that we might have had. By the time Jason Schuyler had given us a tour of the dealership and finished up explaining all the features of our new car, one of his managers came up to congratulate my son and gave him a few gifts for him to use for his car. I have already told several of my friends about the excellent treatment we received and how terrific Schuyler and the rest of the people at this dealership were. I appreciate the excellent treatment we received and from now on I will be buying all of my Toyotas from DCH Toyota. They're the best! More
by fleamartinez
Employees Worked With
Jason Schuyler
January 06, 2012
Dean was by far the best salesman we have ever worked with. His down-to-earth attitude made him very easy to get along with. There was no feeling that we were being given the runaround when it came to th with. His down-to-earth attitude made him very easy to get along with. There was no feeling that we were being given the runaround when it came to the vehicle we were intending to purchase. Dean stayed in contact with us just enough to keep us posted on what was going on without being overbearing. Not once did Dean try to push a sale on us. Not once did Dean make us feel uncomfortable. Dean went above and beyond what was expected out of him; Talking with the sales manager and finance manager to make sure he didn't leave anything out when it came to us getting the car that we wanted. We would recommend Dean to anyone who is looking to purchase a vehicle. Billy made sure that everything went smoothly when it came to the sale. He was very accommodating and easy to talk to. Billy made sure we knew that if we needed anything when it came to our vehicle to give him a call and he will make sure it gets done. This definitely gave us a sense of ease. More
by samalamadingdong
Employees Worked With
Dixon Verdine and Billy the Irish man, Dean Dixon
January 05, 2012
Mark Medina in the parts department suggested that we work with Gus Herrera. Both employees were very professional and knowledgeable. They went above and beyond to provide us with excellent service. Gus work with Gus Herrera. Both employees were very professional and knowledgeable. They went above and beyond to provide us with excellent service. Gus made the process of buying a new car a pleasurable experience. Mark was very knowledgeable about the vehicle and assisted us with selecting the right accessories for our new vehicle. I would highly recommend these two individuals and will work with them again in the future. More
by DevinN
Employees Worked With
Gus Herrera, Mark Medina and Bijan, Gus Herrera
January 05, 2012
My first on-line inquiry was handled immediately and professionally by Brian Lamb, Internet Sales Manager. Because of his friendliness, willingness to answer all of my questions and the special sale To professionally by Brian Lamb, Internet Sales Manager. Because of his friendliness, willingness to answer all of my questions and the special sale Toyota was offering I went in for a test drive. Brian made the test drive a positive experience and was very efficient in getting a quote on my trade-in so I decided to buy a new Tundra for my husband. The very best part of the buying process for me was the lack of pressure. It was so refreshing to work with a sales staff that is friendly, informative and never tries to use the old "hard sell" tactics. The day I picked up the new truck Dean Dixon was the sales person who facilitated everything for me. He was friendly, professional and informative. He had my truck prepped while I did all the paperwork for financing with Bijan Rahimi. Bijan clearly loves his job and is the perfect person for his role. Because of his detailed explanations I also purchased the Platinum Auto Care plan. Dean took the time to be sure I understood all of the controls in the truck and that I was comfortable with everything before I left the dealership. Angel Martinez, a manager, took time to come out and congratulate me on the purchase of the Tundra. He was friendly and professional. Overall my experience with DCH was excellent. I would highly recommend them to a friend. More
by mjeanne
Employees Worked With
Brian Lamb, Dean Dixon, Angel Martinez, Bijan, Dean Dixon
January 05, 2012
I have visited other dealership in other areas , and this is by far the best in California maybe in th world The employees mention above treated me like family and you can't get better than that thank you is by far the best in California maybe in th world The employees mention above treated me like family and you can't get better than that thank you Conrad Gradi I purchase A Camry and Toyota Tacomi More
by grats1101
Employees Worked With
Christian Sosa Billy Lennox Jason Borst Brian Lamb, Jason Borst
January 03, 2012
Dear Reader, Who likes the tension of visiting a dealership to buy a car? If there is pressure, tricky sales tatics and dishonesty, no one does. But my experience with Marc Kolohe at DCH Toyota of dealership to buy a car? If there is pressure, tricky sales tatics and dishonesty, no one does. But my experience with Marc Kolohe at DCH Toyota of Simi Valley was just the opposite. He was helpful beyond description. And the amazing thing is, I didn't buy that day. Still, it was clear that Marc was committed to my best interests, not just a sale. That's why I'm sold on him and the dealership. Serveral years ago I bought a Camry there. I was very satisfied then. But just because I didn't buy over this last week end, doesn't mean I won't be back. In fact, my experience with Marc makes it a certainty that I'll be returning to see him and pointing others to do the same. Way to go, Marc. And thank you, DCH Toyota of Simi Valley remains my first choice. Warmly, Steve Brewer, Pastor of Simi EV Free Church More
by brobrewski
Employees Worked With
Marc Kolohe Blumberg
January 02, 2012
The reason I put "n/a" on all the categories above is because I had two different experiences at DCH. In a nutshell, my experiences with Skyler and Mark were all 5s, these men absolutely embody above is because I had two different experiences at DCH. In a nutshell, my experiences with Skyler and Mark were all 5s, these men absolutely embody the idea of "delivering customer happiness." If my DCH experience had been limited to interaction with Skyler and Marc it would have been absolutely the best car-buying experience of my life. Unfortunately, I had to deal with Billy, for which the number 1 is entirely accurate. I'm going to tell you exactly what Billy did to drive me away from your dealership and over to another Toyota dealer, but I'm going to begin with exactly why Skyler made me a customer and how Marc brought me back. First, when I called the dealership and they put me on the phone with Skyler, I told him my situation, which was that I had definitely decided on a Prius, I would be paying cash with an immaculate Mini in trade, and I needed him to show me the car and take me on a test drive. I told him that I felt it important to give my business to whomever took the time to do this, but that my husband would make the final decision based on the deal offered. I also told him I was not buying a car during that first visit, but that I would be buying a Prius before the end of the year. Skyler assured me that he would do everything he could to earn my business, and even though at that point he asked for the sale directly, he did it in such a "no pressure" way (just very direct, but not pushy) that I felt very comfortable coming right over, which I did. Skyler met me at the parking lot with the beautiful Blizzard Pearl Prius I asked him to have ready. Skyler showed me all around the car and explained everything in a way a non-car person such as myself could understand. We went on a test drive and by the end of it I had promised him I would come back the next day with the Mini so he could have it appraised. Now this is important, as when I went in to DCH I had no intention of making any definite plans to do anything of the sort. My plan was to go back home, talk to my husband that evening and possibly return to the dealership over the weekend. I changed the plan because Skyler made me feel that he was on my side, he made me feel comfortable, and he made me feel that I was not in a typical car dealership where they look at a middle-aged woman customer the same way hyenas look at a wounded doe at the water hole. I came in the next day with my son, Ethan. Again the plan had changed. I felt so comfortable dealing with Skyler that instead of just coming in for an appraisal, my husband gave me the go-ahead to make the deal that afternoon! I was so excited! I was going to drive away that afternoon in my new car! And then Billy stepped in. Within the first two minutes of meeting him I was completely alienated. When I explained that I wanted to make a deal, but that my husband had the last word, he stepped up to me and sneered, "Oh, so YOU don't make the decisions." It was such a blatantly obvious attempt at intimidation (the getting in my personal space) and manipulation (trying to put me on the defensive) it irritated me more than anything else. So I made a joke of it to try to lighten up the sudden tension and said, "Well, that's how you stay married 30 years, you let your husband make those kinds of decisions." Instead of taking the olive branch I offered, the next thing he did was invite me to leave. He said, "Why don't you leave now and let your husband shop us and then come back when you're ready to make a deal." Now let's look at that statement. He told a paying customer who was ready to buy a car that day, to leave? And then there's the shopping part. If I had been interested in shopping his price, why in the world would I come back if another dealer gave me a better deal in the first place? After that there was the usual back and forth, with Skyler going to talk to Billy and coming back. After a couple of times Billy came in and sat down in Skyler's chair. It was obvious he was going to "school" Skyler and show him how a real car salesman makes a sale. He started to spin stories about how the dealership made no money, etc. What he must have seen was that wounded doe and her little baby fawn, but what he got was my son, who is incredibly savvy with money and blessed with a brain like a computer when it comes to numbers, so whenever Billy would throw out some B.S. numbers Ethan would come right back at him with the actual math, which proved that Billy's B.S. was just that. This made Billy angry. And belligerent. The fact that we could see him getting angry and that he treated us in such a way as to make us feel disliked and unwelcome is not indicative of the precepts posted on your wall; there was no "pleasing and friendly spirit" emanating from Billy. Also, it's just not good salesmanship, is it? At one point Billy sat in Skyler's chair, slammed his hands down on the desk, glared at my son and said, "This is my last offer. No negotiation!" Ethan just looked at him and mildly inquired, "What's going to happen to me if I do?" I'm a little cloudy on what happened next, because I was trying not to laugh, but I think we were invited to leave again. At any rate, we left. When Keith, my husband got home that evening we talked about what happened and discussed that he would come up from the price he had told me to use, I said, "Great, I'll call Skyler back.", and Keith replied, "Don't bother. It sounds like that Billy guy just really doesn't want to sell us a car, and he's obviously Skyler's boss. I guess he just doesn't like you and it's worth it to him to pass up a sale. He just doesn't want to deal with you." So Ethan and I made plans to go to Santa Monica Toyota after Christmas. Read on to find out how Skyler and Marc literally snatched us out of that dealership and back to DCH... The morning of December 26th Skyler called. Now that's a great salesman. His boss, who is supposed to be helping him make sales, destroyed his deal and yet he's still trying. I respect that kind of determination. I told him that Keith was willing to go up in price, but that we felt Billy didn't want to sell us a car, so that's why I hadn't called him. I told him what the new "top price" was, and that I'd love him to be the one to sell me the car, but that I wouldn't deal with Billy again because he is, as my son so aptly describes him, "kind of a dick." Skyler said he'd talk to his boss and get back to me one way or the other with a simple yes or no. The next morning Ethan and I headed out to Toyota of Santa Monica. We were in the dealership negotiating with the salesman when Marc called. He apologized for Billy and told me that he knew we could salvage the deal. He couldn't believe that Billy let me walk out of there without trying to reach some kind of middle ground. He gave me a price that wasn't quite what my husband wanted, but was a lot closer than what Billy had said was his final price. We called my husband and he gave us another number. We called Marc back and he gave us a deal we liked, so we walked right out of your competitor's showroom and back to DCH. Where Marc and Skyler did indeed, deliver customer happiness! I will be happy to recommend DCH Toyota of Simi to anyone, with the caveat that they ask for Skyler or Mark! And walk away if Billy show up. Sincerely, Lisa Stark More
by lisastark
Employees Worked With
Jason Skyler, Marc Blumberg, and Billy
