Simi Valley Toyota

The experience at DCH Toyota greatly exceeded my expectations. Buying a car is usually a very stressful experience for me, but not at this dealership. The Sales team lead by John Daniels (Salesmen) expectations. Buying a car is usually a very stressful experience for me, but not at this dealership. The Sales team lead by John Daniels (Salesmen) and supported by Financial Executive Mike Dowl made the experience for Kristin, Kayla, Rebecca and I a memorable one. I have bought a lot of cars in my life both new and used but what I really liked at DCH was there ability to listen to what are needs were, and provided a vehicle that met those needs. No pushing us into a car that we could not afford or adding options that we did not need, just providing a good car for a good price and then going through the financing process without pressure or glitches. In fact, we were happily surprised that the interest rate and associated monthly payment that we agreed on the previous evening ended up being less when we came to finalize everything and pick up the car the next day!! I think that everyone in my family agree that we finally we found a dealership that we fell comfortable trusting in addressing our current and future car needs. Thank you Jon & Mike. Job well done!!! Respectfully yours, Tom Kennedy More

I had a great experience at this dealership. The service writer I had, Hank Fairchild was excellent. He was enthusiastic and motivated to answer my questions. I was in and out of the dealership in 1-1/2 ho writer I had, Hank Fairchild was excellent. He was enthusiastic and motivated to answer my questions. I was in and out of the dealership in 1-1/2 hours !! I will definately go back for any future scheduled service. More

I was in the market for a new RAV4, so I searched the Internet and inquired with 5 different dealers. Natalie Lauren from DCH Toyota in Simi Valley responded the quickest. I let her know exactly what I Internet and inquired with 5 different dealers. Natalie Lauren from DCH Toyota in Simi Valley responded the quickest. I let her know exactly what I wanted, she found the RAV4, she called me back then we negotiated the price over the phone. I gave her my credit card to hold the car,then two days later I went to pick it up. I personally buy all our equipment, big trucks, forklifts, and 95% of our inventory at work. So I am not at novice at purchasing. I can't explain to you in words how easy and painless this transaction was. Natalie and Brian (I think her boss) from DCH Toyota in Simi Valley were extremely pleasant and very very helpful in every way possible. I could say if you are looking for any model Toyota please call Natalie or Brian, they were truly outstanding to deal with on all levels. Furthermore I was most impressed how they went out of their way to go over each and every bell and whistle to make sure I knew how to use every option on that car! I give the dealership, Brian and Natalie and A+. I must ad, the finance department was a dream to work with as well. Thanks for making this a great experience!! More

After visiting DCH Toyota of Simi Valley with my son, I was so positively surprised to actually find a dealer who really stands up for what is so commonly called "CUSTOMER SERVICE". These guys are absolut was so positively surprised to actually find a dealer who really stands up for what is so commonly called "CUSTOMER SERVICE". These guys are absolutelly amazing in the way they go that extra mile in order to meet your needs, they are part of a team that focus on the solution and not on the problem, they come back right away to you with realistic numbers to the negotiation table so you can meet your budget in every possible way! (And Pls. Upper Toyota Management: "THAT GOES A LONG WAY IN CUSTOMER SUPPORT!- Keep a note on your files, 'cause human nature is always prone to finger-ponting when things are wrong, but very seldom to "PRAISE" when things are good & wright!) From Nick Dunleon/Mgr. to Jeffrey Huff/Sales, the service was absolutely impecable (You are not used to see a Mgr. after a Neck-Surgery, running like a roadrunner to meet your needs, must be that beautiful "Down-Under-Aussie" friendliness for sure!) Pls. guys DON'T EVER CHANGE,KEEP UP THAT GOOD JOB, BUT MAINLY THAT "IN-FAMILY" ATMOSPHERE! Everybody loves it! Best Rgds. Andy/Sebastian-Newbury Park, CA. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - More

I had a really great experience buying my new Scion Tc. Everyone was very friendly and the process was quick and easy. Last time I purchased a car from Mazda, the dealer doubted I had the funds to purchas Everyone was very friendly and the process was quick and easy. Last time I purchased a car from Mazda, the dealer doubted I had the funds to purchase the car and it wasn't a great experience. Jason was very responsive and had lots of patience while I checked out cars. The couple cars I chose to drive, he basically ran to get the keys so I would have to wait. I really hate processes that take forever when you have the cash and just want to write the check. Dean Dixon is a cool cat. A very friendly guy and he took the extra effort to get to know me and my girlfriend. Dean did a great job of explaining the contract and all the steps of receiving my Tc. I felt like he was proud to deliver the car to me and that I was happy with everything. Bijan Rahimi worked very quickly to get threw all of the paper work. Explained all of the service they offer and any other services they provided. He never tried to push anything on me. Bijan just gave me advice and information. I'm very happy with this dealership and look forward to having a long and great relationship. The reason I gave them a 4 on customer service was because sometimes it was hard to get someone on the phone who knew the status of my car. Partly I was really excited to get my car back ASAP with all the upgrades I ordered. With that said they did rent me a car and delivered the car on the day they said they would. More

I enjoyed my time at the DCH Toyota of Simi Valley. I enjoyed my time at the DCH Toyota of Simi Valley. Everyone i worked with or who worked with me was awesome. From the sales floor to the finance off I enjoyed my time at the DCH Toyota of Simi Valley. Everyone i worked with or who worked with me was awesome. From the sales floor to the finance office, it was perfection and no less. Im going to tell everyone i know who's looking to buy a veh, go to DCH Toyota of Simi Valley! Customer service was the Best! Quality of work was excellent! Friendliness, very much so! Overall Experience will never be forgotten. The Pricing was the best. Worked to fit my budget and were very willing to find a way if needed to get me into the veh of my choice. Thanx DCH Simi Valley. By the way, Dean Dixon of Simi Valley knows how to sell a veh and does it right the first time. thanx Mr. Dixon More

My experience at DCH Toyota of Simi Valley was awesome. I would recommend the dealership to any one who is looking for a five star service. From the moment i walked on the lot to the moment i drove out in my would recommend the dealership to any one who is looking for a five star service. From the moment i walked on the lot to the moment i drove out in my new car, even after with phone calls to make sure i was satisfied with my car. THANKS TOYOTA OF SIMI VALLEY!!! More

Hello, I would just like to say that this is the only dealership where we felt comfortable and no pressure. Jonathan Severe was a great salesperson and I would def buy my next car from this salesperson a dealership where we felt comfortable and no pressure. Jonathan Severe was a great salesperson and I would def buy my next car from this salesperson and dealership. Thank you for helping us out and we love our car : ) More

My experience may be slightly unique among car buyers. I had been in a desperate need of a car, walking around Simi Valley Auto Mall, and facing a situation that required making a very quick decision on a r had been in a desperate need of a car, walking around Simi Valley Auto Mall, and facing a situation that required making a very quick decision on a rather large purchase. Mind you, since I hadn't recently been in the market for a car, I had to also make this decision with no research. In terms of buying a car, I knew this was an extremely precarious position. Only a trusted dealer could have gotten me out of that perfect storm. Imagine having to put that much trust in a person you just met. Only by pure luck did I end up walking into DCH Toyota. Within a few hours, Christian had me in a used car, and I was on my way home with a full tank of gas to boot. However, the story does not end there. The used car had quite a few miles on it, and I had become increasingly paranoid about its performance. Eventually, I drove it back to DCH in the hopes of trading it back in. The folks at DCH could have pointed out that I had made my purchase "as is" and sent me on my way. In fact, I was expecting that to happen. To my surprise, there were no scowls - no twisting of arms - only a smile and an immediate compliance to unwind the deal using my innitial down payment for a 2011 Camry. This is a beautiful car in every aspect. DCH Toyota is a rarity in the modern retail culture of customer pressure. There is a reason they are the number one rated Toyota dealer in the state. It's pure and simple - their number one priority is the customer, and my experience is proof of that. More

I found dealing with DCH Simi Valley Toyota straightforward and hassle free. I researched the car I wanted online, Venza, and asked for quotes from several dealers. Jeff Johnson was the first straightforward and hassle free. I researched the car I wanted online, Venza, and asked for quotes from several dealers. Jeff Johnson was the first one who responded with choices, specs and price (MSRP and internet price). He was quick to respond to my subsequent questions, either by email or call. When I found the car I wanted from more than one dealership, I went to Jeff first because he's the most straightforward. But of course, I wouldn't buy off the bat without going to another dealer to validate the price and perhaps make a better deal. The trip to the second dealer showed me that Simi Valley and Jeff Johnson was definitely the better choice. Long story short, I asked Jeff to search high and low for the car I wanted and he got it for me at a price I'm happy with. Michael Dowl, the finance manager, was also pleasant to work with. He's organized and efficient. He made us feel comfortable with the financing process. He disclosed what needs to be disclosed and offered warranties, one of which I bought. Try DCH Simi Valley. If you're like me and need to comparison shop, go ahead. You will want to go back to Simi Valley and make a deal with them. More