Simi Valley Toyota

Out of 4 internet sales inquiries I made to 4 different dealers Natalie was the only sales rep that called me back. She talked to me about what I was looking for, discussed possible matches and encouraged dealers Natalie was the only sales rep that called me back. She talked to me about what I was looking for, discussed possible matches and encouraged me to come in and take a look. When I arrived she was busy with another customer so the sales manager Brian stepped in. As the morning progressed Brian as sales manager became very busy assisting sales reps so he handed me off to Jeff. I know under typical circumstances this would seem like a frustrating experience, but it wasn't. Jeff was wonderful. He stepped right in without missing a beat, he was great. Then there was Michael the finance guy. Another terrific person that was a pleasure to work with. Throughout my time at the DCH Toyota of Simi Valley, while juggling other customers, Natalie made a point of checking in on me to make sure I was happy. The other thing I noticed as I hung around waiting for the various processes that take place when buying a car was how every single staff member I crossed paths with smiled and exchanged pleasantries with me. I don't know who at DCH oversees the culture of the dealership but don't change a thing your people are amazing. More

Our car sales associate,Pedro, was very helpful and knowledgeable. All our questions were answered and everyone made us feel very welcomed at the Toyota dealership. I will most likely recommend this de knowledgeable. All our questions were answered and everyone made us feel very welcomed at the Toyota dealership. I will most likely recommend this dealership to anyone I know who is in need of a new or used car! More

I believe I was being treated honestly by the saleman, sales manager and the finance manager. The saleman was very accomodating at getting us what we wanted and he made no attemps to pressure us. The fina sales manager and the finance manager. The saleman was very accomodating at getting us what we wanted and he made no attemps to pressure us. The finance manager didn't try to slip in any additional items that we were not interested in just to make more money for the dealership. I am satisfied with the price I paid for the vehicle. My salesman followed up with a phone call the day after we made the purchase. My wife loves the car. If I had to do it all over again, I wouldn't change a thing. Bravo DCH Toyota of Simi Valley. More

I searched the internet to review used inventory at a number of dealerships, in looking for a vehicle to purchase for my daughter. DCH Toyota was the most responsive to my inquiries. While other dealers number of dealerships, in looking for a vehicle to purchase for my daughter. DCH Toyota was the most responsive to my inquiries. While other dealerships were reluctant to make internet contact, Natalie was forthright in her communications. I even sent additional e-mails to one dealer to explain I do not care for phone contact due to slight hearing impairment, and would like to set up a test drive-they never wrote back! Upon entering the dealership I was asked if I needed help, and asked for Natalie. It wasn't long before I was test driving the vehicle I was interested in with Natalie as "co-pilot". She was knowledgible about the vehicle and very interested in all aspects of my purchase inquiries. I was so impressed with the presentations by this dealership, I decided to purchase an additional vehicle, and I will be returning in 2-3 months for a new vehicle purchase. The Manager, Brian, was also easily accessible, and additionally had e-mailed as well looking forward to my visit, etc.. I do not want to leave out the finance department-Michael was exceptional in describing all aspects of the forms-and making it enjoyable, rather than tedious as such things usually are. Thank you DCH, I will be back! James Munden 02/20/11 More

It was a near-perfect buyer experience. We were met outside by what turned out to be a fine, gracious salesman. We were treated courteously. After the deal had been struck, we were assigned to a quic outside by what turned out to be a fine, gracious salesman. We were treated courteously. After the deal had been struck, we were assigned to a quick financing rep. The paperwork was in order. We were then ntroduced to the service department. And the car was ready when promised. More

I like the service because they explained everything i I like the service because they explained everything i needed to know. Pedro was a very patient and friendly person. HE also speak spanish and that m I like the service because they explained everything i needed to know. Pedro was a very patient and friendly person. HE also speak spanish and that made it easier to uderstand him . I like the rebate they gave me when i purchase the car. I also liked when he took me for a ride and showed me how the car works. More

If you were looking for an ideal car buying experience, this would certainly qualify. The dealership itself is immaculately clean, uncluttered and easy to browse. All the staff we encountered were uniforml this would certainly qualify. The dealership itself is immaculately clean, uncluttered and easy to browse. All the staff we encountered were uniformly friendly, not in the least pushy, helpful and interested in providing us with what was right for us rather than what would bring them the most revenue. Everyone we saw had a smile and a friendly nod, making us feel more like we were hanging out with friends than buying a car. Dean Dixon, the salesperson who worked with us, made the entire process enjoyable from start to finish and was genuinely interested in our needs and wants. He has a gentle, non-stop sense of humor that made even the necessarily lengthy paperwork procedures painless. We came upon this dealership pretty much by accident. It's far enough from home that it doesn't even come on a zip code search for a Toyota dealership, and we just happened upon it while out for a Sunday drive, but it is definitely worth going out of your way to visit. We will certainly be repeat customers when the time comes. More

I was out in less time than I had anticipated which was great! Dale was wonderful. He was honest about the work that needed to be done and was a pleasure to work with. I put price as okay because any de great! Dale was wonderful. He was honest about the work that needed to be done and was a pleasure to work with. I put price as okay because any dealership service is expensive - I don't think Toyota is out of line, just expensive. I have to assume the quality of work is as it should be. I have never broken down on the road, but not being a mechanic... That being said, I do trust this Toyota dealership and have been going to them since I purchased my car. I appreciate the fact that they do come to me with things that they find that need to be addressed before becoming problems. I am counting on them to do this for me. More

DCH Toyota of Simi Valley is a good car shop. If you are looking for finding a new car o a used car, I recommend this place. You will find a good care what you want it. The car dealer is also so great. He t looking for finding a new car o a used car, I recommend this place. You will find a good care what you want it. The car dealer is also so great. He told me again and again until I cleared about the car perfectly, because I do not know about car well. More