Simi Valley Toyota

customer Service was great, the internet response was quick and i received both an email and a phone call (Maria?, not sure what her name was). Everyone was friendly during the whole experience. Quality quick and i received both an email and a phone call (Maria?, not sure what her name was). Everyone was friendly during the whole experience. Quality of work was good, i showed up and had to wait about 10 to 15 minutes until they could find an "internet" sales person but i found out that the internet prices are availalbe to everyone and not a special price for internet so i did not see the importance unless it is needed to distribute the leads. Ed was very pleasant showed us the cars and had answers for all questions. i felt i was given a fair price for my trade in, i figured i would not get much but it was better than having my wife deal with strangers coming by the house to see the truck. Overall experience turned from great to good during the final price and the attempt to add additional cost to the deal. I understand up selling and offering additional items but i felt the attempts were deceptive. The $299 etch window service was added and not discussed.It was brushed over with the commit that this is already added in the payment. After noticing it on the final purcahse contract i had it removed.The extended service plan was offered at 2 different prices ($1995 and $1595). Bijan sold it to me after i declineed the higher price that was originally offered but after considering what i paid for, the employee discounted price of $1595 (what i paid) was actually 63% of the original price and is really just prorated because it is a used car (original purchase was 2007) so i don't get 7yr/100k miles but 4yrs/65k miles so the price was just prorated or that is how i see it. I understand that was probably fair but it was sold as if i was getting a special price if i took it at that time. i probably should have thought about it longer. I had financing arranged but Bijan convienced me to use toyota's financing at the same interest rate. I paid a little more than i wanted to pay after research on the internet but this is my local dealer and wanted to start there and did not really want to travel around more, it was a hot day and i work long hours so i figured i would pay for the convience. We were given a voucher for after market hubcaps, the ones on the car were scratched pretty bad. i felt that was nice but i also felt like i was asking for something that was never asked before or that it was too much to ask. Ed was able to get it and i have already been notified that the new hubcaps are in. Lastly,my wife and i distinctly remember 2 keys plus a valet key. We noticed that and enjoy that convience of each having a key when needed to take a car. We were given 1 key and the valet. I feel that one key must have been misplaced when the car was taken back to clean up and gas up (full tank). i've inquired but Ed assures me that we got all the keys. He offered me an option to purchase a key for $275 but that just seems ridiculous since we saw an additional key. Overall Experienc was a 3, 'Okay'. Everyone was very nice, i like the car but a few things made it just an Okay experience. More

Awesome service, very helpful and knowledgable. We knew what we wanted before we came in and Pedro helped us get what we wanted with no problem and took care of us the minute we walked in to the minute we what we wanted before we came in and Pedro helped us get what we wanted with no problem and took care of us the minute we walked in to the minute we were handed the keys to our new car. A+++ Thank you dch Toyota of simi valley. More

I have been a custtomer of DCH Toyota since 2003 bringing my Highlander to the dealership to be serviced. I ask for Service Agent Paul McCartney when I call or come in for service, as I find him very helpfu my Highlander to the dealership to be serviced. I ask for Service Agent Paul McCartney when I call or come in for service, as I find him very helpful. I purchased a Corolla from DCH Toyota in Sept. 2009. The experience was pleasant an professional. For the past few months, I have been researching and looking for an additional vehicle at DCH Toyota and other dealerships. When I came back to DCH Toyota this past month, I met Mr. Lawrence Richardson who assisted my wife and myself in purchasing a 2010 Prius. I found working with Mr Richardson and the Sale Manager a stress-free negotiation. I found the neogotiation process very smooth without any major and unnecessary haggling. Bidding and counter bidding were direct by both parties, and I found it helpful in meeting my purchasing goals. I finalized the financing and contract w/Finance Manager Bijan Rahimi. Coincidently, I had worked with him in Sept 2009 when I purchased the Corolla. I found Mr. Rahimi very efficient with the paperwork and knowledgeable of Toyota products, and his attributes still hold true for today. I recommend DCH Toyota when purchasing a vehicle, but make sure to do your own research before stepping onto the lot as it should make the process easier for all parties. More

I love my Toyota Corolla! My Salesman- Jason did a fantastic job...and found me the car I wanted with just the right options! He was friendly, knowledgable, and not "pushy" like so many salespeople te fantastic job...and found me the car I wanted with just the right options! He was friendly, knowledgable, and not "pushy" like so many salespeople tend to be. He also did a great job teaching me how to use all the functions on my Toyota. Bjon in finance was great also. He explained everything throughly, yet quickly. My whole experience was great and I will definately refer everyone I know to Jason! More

This was the best car buying experience I've ever had!! Ed did what he said he would and there were zero hassles. The drop off was smooth and there was none of my time wasted, which is what I displike mos Ed did what he said he would and there were zero hassles. The drop off was smooth and there was none of my time wasted, which is what I displike most about buying a car from a dealer. Highly recommend Ed Kirpatrick! More

I was interested in a new car, preferably a Toyota Camry Hybrid. After using Costco's Autosave program and getting an authorization number, I went to DCH Toyota of Simi Valley. From the beginning Gus was ex Hybrid. After using Costco's Autosave program and getting an authorization number, I went to DCH Toyota of Simi Valley. From the beginning Gus was extremely helpful, courteous, and honest and went out of his way to get me the best deal possible - not only on the car I wanted to purchase but on my trade-in as well. I would definitely recommend this dealer to anyone looking to purchase a Toyota. More

Buying my car was an amazing experience, from the moment I stepped on the lot to the moment I left. I purchased a car and the next day experienced some problems with the vehicle, called the sales people I w I stepped on the lot to the moment I left. I purchased a car and the next day experienced some problems with the vehicle, called the sales people I worked with they told me to bring in the car and it was taken care of same day! No problems! They are family friendly helping out with my children during the long process of purchasing a vehicle. My husband and I felt very comfortable and happy to work with DCH of Simi, we have already told all our friends that they have to go there to purchase their next car! Thank you DCH we really appreciate everything you did for us! This is the 4th car we have purchased and by far the best experience. More

Pedro was an excellent salesman. He was courteous, attentive and professional. We were in and out in a short period of time - it was the best experience purchasing a vehicle ever! we also had the gr attentive and professional. We were in and out in a short period of time - it was the best experience purchasing a vehicle ever! we also had the great opportunity to meet with Fernando who made sure that everything was going well. We will refer everyone to this dealership and plan to be back to buy another car! More

i was interested in a new car, preferably a prius. I called totyota of simi valley and from the beginning they were extremely helpful, completely honest and when out of there way in trying to get me the called totyota of simi valley and from the beginning they were extremely helpful, completely honest and when out of there way in trying to get me the best deal possible on a lease. once we found the car they helped me settle in matter of minutes and i was on my way. More

Steve took really good care of me and I feel he gave me a very fair deal. He wasn't salesy at all and was very honest. He was very consultative throughout the process and I would be comfortable recommendin very fair deal. He wasn't salesy at all and was very honest. He was very consultative throughout the process and I would be comfortable recommending him to friends and family. The dealership is also clean and professional. More