Toyota of Simi Valley - Service Center

Well done The staff at DCH Toyota seemed knowledgeable, friendly, prompt and professional. The price for the service seemed fair and reasonable. My truck was r The staff at DCH Toyota seemed knowledgeable, friendly, prompt and professional. The price for the service seemed fair and reasonable. My truck was ready as expected. More

Excellent service Very happy with service. Continually kept informed about progress. Chad, my service rep, is extremely professional and easy to communicate with. Defin Very happy with service. Continually kept informed about progress. Chad, my service rep, is extremely professional and easy to communicate with. Definitely went the extra mile. More

Service Took my car to get serviced due to a potential dead battery. David and the Toyota team were extremely helpful, friendly, and quick with their service. Took my car to get serviced due to a potential dead battery. David and the Toyota team were extremely helpful, friendly, and quick with their service. More

I HAVE recommended DCH Toyota of Simi Valley , to several people. The service personnel are terrific. The waiting room is clean and comfortable. Well done! , to several people. The service personnel are terrific. The waiting room is clean and comfortable. Well done! More

Easy Appointment Came in for my apt a few minutes early. Was met by David Good who handled everything pleasantly and in a timely manner. Communicated well and made t Came in for my apt a few minutes early. Was met by David Good who handled everything pleasantly and in a timely manner. Communicated well and made the entire experience great. More

Serviced a Camry, but paid like it was a Ferrari. Brought my Camry in for some "recall" work, and asked them to check out an intermittent power window on front passenger side. It would get stuck in t Brought my Camry in for some "recall" work, and asked them to check out an intermittent power window on front passenger side. It would get stuck in the down position, but eventually go up after several pulls on the window switch. They said it would cost $125 to troubleshoot and do the estimate, that $125 can be used towards the repair cost. The estimate to replace the window motor was $706 ($392 for part and $315 for labor). I thought this was high, but agreed. After that work was done, I then received a call saying that the technician thinks that the motor failed because of a fault of the "Master Switch" . He also stated that if the Master switch is not replaced they would not warranty the original work, and I would be back at square one. The cost for the Master Switch was quoted at $430. So now they had me in a precarious position. I felt as if I was being extorted. I was in too deep to take a chance and walk away with no guarantee on the work already paid for, so I reluctantly agreed. Total cost to fix an intermittent window was about $1,100. Does that sound reasonable? Sorry, not to me. I did some research on the same OEM parts they used, same part number, build to same spec, same part. Turns out the Motor assembly they charged me $391 for, I could get (online/Rockauto.com) for $75, and the $430 master switch I could get for $155. So, they charged me over $800 for $230 worth of parts. I understand a "dealer mark-up", but a 350% markup cannot possibly be justified in my book. Or, is this just a case of the Service Personnel pushing unnecessary labor and overly inflated part prices to reap in greater commissions? I own 2 Camry's, one was purchased at this dealership. Needless to say, I will not be returning for a new car, nor will I let them perform any repairs or maintenance of my vehicles. I am even considering not going back for warranty service. Shame on me for not doing my homework earlier and listening to my instincts. Shame on them for threatening no warranty unless additional repairs were done (whether they were needed or not), and marking up part prices to ridiculous levels. $1,100 to fix an intermittent window, really? This is a Toyota not a Ferrari!!!! Bottom line, beware of their service department and verify/validate what they are trying to sell you. Question everything! More

Waste of time My first and last experience with DCH Toyota of Simi Valley. I've called 4 times in 4 hours to get the status of my car's repair. Just a simple igniti My first and last experience with DCH Toyota of Simi Valley. I've called 4 times in 4 hours to get the status of my car's repair. Just a simple ignition switch. Finally had to call the Service Manager to get his staff to return my car. Go to Hammer in the Valley or anywhere other than this place! More