Toyota of Simi Valley - Service Center

I just wanted to say how much I appreciate it that these two employees went out of their way to help me when I found myself stranded at a gas station a couple of miles from the dealership. When I got out of two employees went out of their way to help me when I found myself stranded at a gas station a couple of miles from the dealership. When I got out of the car to get gas, I had dropped my keys (unbeknownst to me) inside the windshield wiper area. When I got back in the car and got the "No Key Detected" sign, I searched frantically for my keys around and under the car, and couldn't find them. On the off chance that someone was still at the dealership and would be willing to give me a ride home and back to get my spare keys, I called the Toyota dealership. Angel kindly agreed to have Mark drive over to help me. He almost immediately spotted my keys inside the windshield wiper area. Of course, I felt like a complete doofus. If he thought I was as well, he certainly gave no indication. He was very nice and wished me a good evening. This kind of customer service is rare to non-existent any more. I truly appreciated it, and wanted to share. Thank you!!! More

I recently had a problem with my 2007 Camry SE. The car has 65K miles and the transmission failed. Fortunately I had purchased an extended warranty. DCH Toyota got the car towed to them and did a great jo has 65K miles and the transmission failed. Fortunately I had purchased an extended warranty. DCH Toyota got the car towed to them and did a great job repairing my Camry! I recommend DCH Toyota of Simi Valley and would go back to them for future warranty work. More

Highly recommend this dealership for the people that work there, primarily Marc Blumberg. He greeted me at the door, and continuously inquired whether my needs for the visit were being met. I made it clear there, primarily Marc Blumberg. He greeted me at the door, and continuously inquired whether my needs for the visit were being met. I made it clear that I wasn't there to buy anything but neeeded consultation. He took his time to explain the options I had and how to use them on the car I purchased from a private party and not from the dealership. That committment to service is highly commendable - I will be going there to service my car and recommend it to other Toyota owners. Thank you Marc! More

Last month I went to get my 2005 corolla worked on. ( oil change and brakes). I really like my service writer. He explained in detail other services I could get done to my car. I spoke to Ryby fox she is g change and brakes). I really like my service writer. He explained in detail other services I could get done to my car. I spoke to Ryby fox she is great! Went out of her way to make sure I was more than satisfied with the service and the people there are always friendly. I would recomend anyone to service their cars there. More

I was treated with respect in a very difficult predicament. James did a good job giving me bad news and Mr. Powell went above and beyond fairness in my service situation. I will in the future go t predicament. James did a good job giving me bad news and Mr. Powell went above and beyond fairness in my service situation. I will in the future go to simi valley for all of my service needs because of Mr. Powells kindness and will tell all of my fellow toyota owners to do the same. In this day of really hard times it is so nice to know that there are still people around who really do care to make a difference. Thank You More

Brought my car for an oil change. They took all the change in my coin holder. Who knows what else they might take unknowingly. This dishonesty make me doubt the sincerity of this dealership. If they change in my coin holder. Who knows what else they might take unknowingly. This dishonesty make me doubt the sincerity of this dealership. If they can blatantly steal coins, who's to say that they might falsify problems in the car so they can make more money. More

Took my car in for a new timing belt, talked to Mike Carpenter to set up an appointment. Was told some things that I requested would be included in the service. I talked to him three times and each ti Carpenter to set up an appointment. Was told some things that I requested would be included in the service. I talked to him three times and each time he assured me that these things would be included. They took my car apart and then called me to tell me that I would need to pay ALOT more money for them to do the things I requested. I know that this is routine with these people because of how they acted. Sent a letter to the general manager, never heard back. More

Service and service coordination with Dale Stauf was great! We needed 60K mile scheduled service on our Toyota Camry Hybrid. Dale handled it all very professionally and with good communication between great! We needed 60K mile scheduled service on our Toyota Camry Hybrid. Dale handled it all very professionally and with good communication between us. He also looked for the best coupon combination for the best prices for service. His service pros found that the water pump was leaking; it was replaced under warranty. We also had a recent unusual clicking in the dash when the gas engine started up or turned off (like at a stoplight). It turned out to be a mixer assembly. Parts were ordered, arrived within a week, an appointment was set-up and it was replaced under the extended warranty ($50 deductable). Dale also arranged for the dealer to pay for a rental car for the day while service was being done. Usually I just use the convenient shuttle to get to/from work during service but unexpectedly needed wheels during the day so this was greatly appreciated. Thanks Dale! Thanks DCH Toyota of Simi Valley! More

I had a great experience at this dealership. The service writer I had, Hank Fairchild was excellent. He was enthusiastic and motivated to answer my questions. I was in and out of the dealership in 1-1/2 ho writer I had, Hank Fairchild was excellent. He was enthusiastic and motivated to answer my questions. I was in and out of the dealership in 1-1/2 hours !! I will definately go back for any future scheduled service. More

I was out in less time than I had anticipated which was great! Dale was wonderful. He was honest about the work that needed to be done and was a pleasure to work with. I put price as okay because any de great! Dale was wonderful. He was honest about the work that needed to be done and was a pleasure to work with. I put price as okay because any dealership service is expensive - I don't think Toyota is out of line, just expensive. I have to assume the quality of work is as it should be. I have never broken down on the road, but not being a mechanic... That being said, I do trust this Toyota dealership and have been going to them since I purchased my car. I appreciate the fact that they do come to me with things that they find that need to be addressed before becoming problems. I am counting on them to do this for me. More