Sloane Toyota of Malvern

Detail team ruined my experience Upon final inspection of my new “used” vehicle the entire taillight assembly was ripped from the rear of the vehicle, (unable to be located when an ho Upon final inspection of my new “used” vehicle the entire taillight assembly was ripped from the rear of the vehicle, (unable to be located when an hour before intact) and the tailgate was also damaged. I had driven to Sloane to purchase this particular Ford hybrid vehicle model. Five days later, countless emails and calls to this dealership, I had my vehicle returned from repairs (after a loaner was issued at the dealers expense). On the way home I come to find out the wiper is missing! I was forced to drive all the way back for a replacement wiper and wait AGAIN for my car. I couldn’t wait to leave this dealership! I’m glad I bought a Ford so I can have it serviced elsewhere! I immediately cancelled my extended warranty agreement I had purchased from Toyota and then minus $3200 I refinanced my loan for a better interest rate and earlier payoff date! This dealer made no concessions on my trade in Ford Focus value or the price of this used vehicle I purchased after viewing on autotrader site. There was no deal at Sloane. My credit score is over 800, yet I found a better rate of 3.69 @60 mos than Sloane 4.14 @75 mos offer! The final impression is the last people to touch my car were clowns and destroyed my entire experience. They even left dirty rags on the leather seats! I wanted to feel excited, the way you feel when you buy a new car. This is not the feeling I got at Sloane. Very poor communication skills after the inconvenient incident. More

Amazing service and outstanding buying experience at Sloane! From the moment I called, Mohammed took care of me like family. He was very friendly and understood my needs. He worked to get me exactly what I was l From the moment I called, Mohammed took care of me like family. He was very friendly and understood my needs. He worked to get me exactly what I was looking for and I couldn't be happier. I cannot imagine a better buying experience and I'll recommend all of my friends and family to visit Mohammed at Sloane Toyota. More

no pressure buying Angelo was a great person and saleman. From the first contact on the call i made to the dealership in malvern, to when we met in person. no pressure, Angelo was a great person and saleman. From the first contact on the call i made to the dealership in malvern, to when we met in person. no pressure, easy going. I love my camry. I would buy another one if i could afford. thanks alot russel More

Non-Pressure Sales We started looking at cars with Angelo over a month ago. We stated our needs and Angelo worked with us to identify the options. We went away for a m We started looking at cars with Angelo over a month ago. We stated our needs and Angelo worked with us to identify the options. We went away for a month and never had a pressure call from Angelo to buy our car. We went back a month later - now ready to buy. Angelo worked with us to search the Sloane stock - and the ideal car was found in their back lot........and he was able to save us $4000 with Toyota and Sloane discounts. More

Great experience @ sloane! I worked with Mohamed and he is the best! Not pushy, got me exactly what I was looking for (rav4) with a great deal! He is sociable and really cares a I worked with Mohamed and he is the best! Not pushy, got me exactly what I was looking for (rav4) with a great deal! He is sociable and really cares about the customer and meeting their needs. I highly recommend going to Sloane if you are looking to buy any car. It was a great experience buying my first car. More

Purchasing a new car My husband and I had a great experience purchasing a car with Mohamed and Sloane Toyota. Mohamed was able to give us personal advice on which car woul My husband and I had a great experience purchasing a car with Mohamed and Sloane Toyota. Mohamed was able to give us personal advice on which car would be the best fit for us, and he helped us find a car that we are so happy with. We weren’t planning on committing to a car that day, but Mohamed was so helpful that we decided to go for it. More

Great James was extremely helpful in finding a new car for a good price. We will come back for sure if we need any help. Thanks m James was extremely helpful in finding a new car for a good price. We will come back for sure if we need any help. Thanks m More

Excellent Service Purchasing my next vehicle at Sloan Toyota was a great experience. James Brooks was very knowledgeable, helpful and not pushy. He was very down to e Purchasing my next vehicle at Sloan Toyota was a great experience. James Brooks was very knowledgeable, helpful and not pushy. He was very down to earth, not your typical sales guy. I would recommend him to anyone looking to purchase a new or used vehicle More

Great Service Steve and James treated my wife and I with the upmost respect and friendliness. They may great efforts to expedite what could of been an overwhelming Steve and James treated my wife and I with the upmost respect and friendliness. They may great efforts to expedite what could of been an overwhelming process of handing in one leased vehicle and trading in another one for a new vehicle. More

Great Staff - Easy Process I did extensive research and price shopping before buying our new car. I probably contacted over 25 dealers throughout the process. Chelsee King was a I did extensive research and price shopping before buying our new car. I probably contacted over 25 dealers throughout the process. Chelsee King was amazing! She was upfront and forward about their best price, and didnt give me a hard time when I asked for a breakdown with taxes, tags etc. In fact, she was one of the only ones who gave me the breakdown without trying to pressure me into coming into the dealership to talk. I simply wanted to do the work from home so I didnt have to haggle, spend hours on end in the showroom, only to be taken advantage of. Chelsee never tried to pressure me - just simply gave me what I asked for and was there to help when I had questions. Malvern price beat everyone else's by hundreds of dollars! Once I knew that I wanted to purchase through Malvern, I spoke with Steve and Angelo who assisted me on getting the specifics of the vehicle for my bank and insurance agent. They were pleasant, helpful, and courteous. Once we arrived at the dealership, Angelo got our paperwork ready and answered any questions we had. He was personable and attentive. He suggested upgrades but wasnt pushy. Once his portion was complete, we met with Jimmy to complete the paperwork. He was pleasant and explained all of the extended warranties in detail. Once we declined those though, he became short and impersonal, just wanting to get us out of the office. Jimmy was the only negative part of our experience. While I understand that they make their most money on the upgrades and warranties, and I am sure they are disappointed when those arent selected, I still expect to be treated like a valued customer. Jimmy did not make us feel that way. Once our paperwork was complete, Angelo walked us out to the car, opened the door for me, and made sure I was completely comfortable and that all my questions were answered. More