Sloane Toyota of Malvern

Up selling and worst customer service I walked in to get Toyota Rear Seat Belt taken care of on Saturday morning. It seemed fairly 5-10 mins job to put plastic protective cover to prevent I walked in to get Toyota Rear Seat Belt taken care of on Saturday morning. It seemed fairly 5-10 mins job to put plastic protective cover to prevent seat belt rubbing against metal part. I was asked to come back during weekdays with appointment for three reasons a) As per Assistant Service Manager, he did not had any technician to work on recall issue and b) they do not perform any recall related service on weekend (very surprised why not?). c) This recall service will take 2 hours. The next available appointment was 9:00 AM Tuesday which i had to take a half day ff at work. I brought car in on the day of appointment and it was fixed within 30 mins including two visit of Service Adviser where they make recommendation to fix other issues. Within this 30 mins they performed recall service and courtesy inspection check (oil change inspection, tire rotation , brake inspection , battery inspection, Air filters replacement inspection, shock absorber inspection). So i had to take half day off just for fairly 15 mins job which i was told takes 2 hrs minimum. I was pissed off and i decided to brought this to Service Manager's attention which he laughed saying you are not happy because we did it too fast????? I tried to make my point couple times to help him explain that i had to take half day off just for 15 mins job which could have been easily fixed on first visit. So it took me two visits and half day off to get something fixed which was Toyota's mistake (factory recall). In my opinion they do not perform any recall related service on weekend (specially without appointment) since it's free and they don't make make enough from it. Update: Service Manager called and he was very apologetic about what happened and how Assistant Service Manager acted. As per him they I could have dropped car off on weekend not not came back during weekdays. Sorry but still you have lost my business. I do not mind going to different dealership or place where they treat you with respect. We are all professionals and shall act like one...!!! More

Wonderful Salesman My introduction to Toyota was through Andre Wilson my son-in-law. My salesman was Mohamed and he is a wonderful, polite person who was concern about w My introduction to Toyota was through Andre Wilson my son-in-law. My salesman was Mohamed and he is a wonderful, polite person who was concern about what I wanted. Unaware that my son-in-law had set me up to meet Mohamed and this day I was riding away with the car I wanted. More

Great vehicle, great deal! Rick D. was very helpful in obtaining the exact vehicle we wanted , and making the price work! We appreciated his cooperation, and friendly sense of h Rick D. was very helpful in obtaining the exact vehicle we wanted , and making the price work! We appreciated his cooperation, and friendly sense of humor throughout the process. More

New 4Runner SR5 Just leased a new Toyota 4runner with no hassle or pressure great experience this is my third purchase dealership is first class from sales and finan Just leased a new Toyota 4runner with no hassle or pressure great experience this is my third purchase dealership is first class from sales and finance guy everyone is a total professional. I want to thank Mohammed Sid'ahmed for making my experience great once again he really knows how to satisfythe customer. If your looking for a salesperson to buy a car or truck from Mohammed is the best !!!! Made mu buying experience A+++++ once again. Thank you MO.. Tony Merrone More

Great Experience My husband and I had been looking at purchasing a 4-runner for a long time. We had been recommended by a neighbor to come see Mohammed at Malvern Sloa My husband and I had been looking at purchasing a 4-runner for a long time. We had been recommended by a neighbor to come see Mohammed at Malvern Sloane Toyota, as he had experience with 4-runners and was great to work with. Mohammed on first impression was very friendly and personable as well as knowledgable. He gave us enough space to review details and discuss our options amongst ourselves but was available to answer the many questions we had. He worked with us to get a deal we were very happy with. We would recommend anyone looking for a Toyota to come see Mohammed. Never was he a pushy salesman but felt like someone who wanted to get you the fair deal you wanted and make sure you were happy and comfortable with your purchase. More

The right vehicle Found a clean, low mileage Highlander at great price (and just in time for the snow storm). Rick and the Sloane team helped me complete the deal quic Found a clean, low mileage Highlander at great price (and just in time for the snow storm). Rick and the Sloane team helped me complete the deal quickly and painlessly. More

Great buying experience We just purchased a vehicle from Sloane Toyota Malvern. Mohamed, our sales consultant, made our buying experience effortless and enjoyable. His superi We just purchased a vehicle from Sloane Toyota Malvern. Mohamed, our sales consultant, made our buying experience effortless and enjoyable. His superior service and effort to get us the car we wanted was fantastic. We also want to thank Donnie for his cheerful "tutorial" on all things electronic and Jim, the manager, for his assistance with the paperwork. We highly recommend anyone who is considering a car purchase to contact Mohamed at Sloan Toyota Malvern. More

not bad sales , Poor service The service department tried to provide unnecessary unneeded work. ( Yearly wheel alignment (on a car with 7,000 miles) is crap). They also trie The service department tried to provide unnecessary unneeded work. ( Yearly wheel alignment (on a car with 7,000 miles) is crap). They also tried to talk me into other unnecessary service work. More

Great experience Just purchased CPO Toyota Prius. No pressure, great price, honest Trade-in evaluation. Did not spend much time waiting for Finance Manager also. Highl Just purchased CPO Toyota Prius. No pressure, great price, honest Trade-in evaluation. Did not spend much time waiting for Finance Manager also. Highly recommend. More

Running a fraudulent service department The service department is charging for services that are covered under the Toyota care warranty, then getting reimbursed from Toyota corporate for tho The service department is charging for services that are covered under the Toyota care warranty, then getting reimbursed from Toyota corporate for those services! I purchased my 2016 Toyota Prius from Sloane of Malvern in Summer of 2016, which was a great experience. That great experience ended there. Shortly after my purchase I accepted a job offer to relocate me out to the Seattle metropolitan area. I took my Prius in for it's first service appointment before making the 2,800+ mile drive. When I brought my car in for it's first appointment and oil change in September, I was told that I would be charged for that service (What dealership charges you for your first appointment?). I questioned this to the attendant checking me out and he said that it was correct. I thought this was odd, but I shrugged it off. I recently took my Prius in to have the parking break recall fixed and I questioned the service manager at the local dealership about why I had been charged for my first service appointment at Sloane, but not my oil change & service at their dealership. He informed me that the service appointments should be covered under Toyota care. He asked if I had the invoice from the service appointment. After reviewing the invoice, he told me not only that I should not have been charged, but Sloane had received reimbursement from Toyota corporate for the service! This infuriated me, but I calmed down and called Toyota service and was told that I was wrong and this was standard practice. I then contacted Toyota customer service and they put me in touch with Dennis Hoffman, the service manager at Sloane. Dennis called me once, which I was in a meeting and could not answer. I have now called Dennis back 4 times on two different phone lines and left a message each time with no reply. This has been ongoing for over 2 weeks now! I would strongly advise anyone looking for reliable, trustworthy service to steer FAR clear of this dealership! More