Sloane Toyota of Malvern

Amazing customer service Came in at 8pm one evening after work to see if I could find a Highlander in the surrounding region but Mohammed found a vehicle for me on site that Came in at 8pm one evening after work to see if I could find a Highlander in the surrounding region but Mohammed found a vehicle for me on site that made a lot of sense. He is has to be the most attentive sales representative because he remembered a lot about our family from the last time we purchased a vehicle from him. He also figured that I had already owned a standard LE Highlander previously, and that it would be a natural progression to take an upgrade to a limited. This was spot on, because I had test driven a limited Highlander the previous time I was there and loved it. At the time it was too much for my pocket book, but four years later - no. It all made sense. He worked very hard to get me the financial terms that fit our situation and stayed well after closing to complete the deal. It is no surprise to see how well he does at Toyota, given his unique ability to satisfy his customers. More

Excellent service at Sloan We received excellent service from Ramiz. He was a pleasure to deal with and made buying the new Highlander a very positive experience. We would dea We received excellent service from Ramiz. He was a pleasure to deal with and made buying the new Highlander a very positive experience. We would deal with him again in a heartbeat. More

Excellent salesperson My partner and I worked with Ramiz Khalaf to trade in both our vehicles and purchase a new Camry. He was fantastic to work with - very knowledgeable, My partner and I worked with Ramiz Khalaf to trade in both our vehicles and purchase a new Camry. He was fantastic to work with - very knowledgeable, attentive, courteous, professional and respectful of our time constraints. Our purchase was tremendously smooth and we would come back to Sloane and Ramiz for our next vehicle and have already recommended him and the dealership to a family member looking for a new car in the next year. More

Fast, reliable to the point, and no hassel service. Ramiz provided the best service, and assistance while buying my CP Camry. he really has your BEST INTERST in mind during the sale. He didn't try to Ramiz provided the best service, and assistance while buying my CP Camry. he really has your BEST INTERST in mind during the sale. He didn't try to push any service, or push for the sale, we took our time, and he answered all our question. Outstanding Experience, they are my preferred dealer. More

Fantastic experience What a great experience we had! We went to Sloane Toyota of malvern to lease a new sequoia. Everything was ready when we got there and the customer What a great experience we had! We went to Sloane Toyota of malvern to lease a new sequoia. Everything was ready when we got there and the customer service was outstanding. We were on a tight schedule and they had us in and out quickly. Looking forward to doing business with them for all our car needs! More

Excellent customer service from Mohammed. Great experience. Would recommend Mohammed to everyone. If you're looking to buy a new car, you should definitely go to Mohammed! from Mohammed. Great experience. Would recommend Mohammed to everyone. If you're looking to buy a new car, you should definitely go to Mohammed! More

Purchase of new Sienna This is the third Toyota I have leased or purchased from Sloane and specifically from Mohammed. My first experience was outstanding, which is why I ha This is the third Toyota I have leased or purchased from Sloane and specifically from Mohammed. My first experience was outstanding, which is why I have returned multiple times. Mohammed is a pleasure to work with. Very quick and efficient. No need to worry about shopping around. Overall, the dealership has been great as well. Easy to make appointments and a very convenient shuttle. More

Aaron Serious I would echo all the good words regarding Aaron that you see on this site, my wife and I have purchased around six cars in total from Aaron and its al I would echo all the good words regarding Aaron that you see on this site, my wife and I have purchased around six cars in total from Aaron and its all been a great experience. The service team there is top notch but sometimes its hard to get in in a reasonable amount of time. That's probably a testament to the level of service. Now that Aaron has left though its just like any other dealership. My lease is coming to expiration and I've called four times and left messages for the manager there with no return calls. It shouldn't be that hard to buy a car from someone you've given so much business to. If anyone knows where Aaron ended up pleas let me know, More

Bought used, difficulties all around the process Went to Sloan in May, found a car through Cars.com that I had liked. Got to test drive it for less than 15 minutes with the route that Ramiz used. Lat Went to Sloan in May, found a car through Cars.com that I had liked. Got to test drive it for less than 15 minutes with the route that Ramiz used. Later in day, so no sun glare so to speak. Ask about warranty. 3 month, 3000 mile limited power train from them, it's under 100k, so kia should have the 10/100k. I ask even for second owner? Answers affirmative. Nothing told to me about extended options. Found problems with brakes, even sales guy noticed and said: Oh, shouldn't be a problem, just rust from it sitting a bit. (It wasn't the pedal shook, warping or bad rotors) I tell him that I'll want to buy the car, but on the condition that my mechanic ok's it, and that the brakes will def. be looked at. They bring me the paper work, the price is 2k over the online, and the sheet on the windshield. I object, point it out.. Comes back, still off. I point it out again, comes back third time, this time with it just crossed off, final paper work will have it fixed. The "WE OWE" in the sign off says: Contingent on mechanic. Nothing about brakes. I bring it up, nothing. The financial manager goes over extended warranty options. I ask again if the Kia powertrain applies, I'm told it does, so I tell them, I should be fine then. Drive off, 30+ miles, brakes still an issue. Take to mechanic next morning, sun glare reveals small cracks in windshield. (Under a dime size) I contact them after dropping off. "Oh you must have done that while driving....we wont fix that." (First warning sign) Mechanic tells me car looks good, notes the chips in windshield. Only issue he wants to note is the front brakes are horrible. His recommendation: New pads and rotors. Only thing that would pass PA inspection. Take back to Sloane, I'm told: Oh we'll see what WE find, and go from there...I'm told it'll take 2-3 days, so they give me a rental. I get a call telling me nothing is wrong with the brakes. I fight with service, ask why it rumbles, oh they are slightly warped. That's not nothing, I demand they fix. Could it pass inspection? He hesitated then agreed it wouldn't and said they'll correct. I told him I wanted new rotors, the warp couldn't be machined out, I was already told, and new pads. I get the car back later that day. The fix? New rotors, sanded down pads. My mechanic tells me its quite clearly sanded down, and some marks still exist. I fight with sales guys again over this: "Hey, we took correction as we said." It's less than 7 months later. I get told on an oil change that there is a coolant leak. Take to mechanic, and I'm told it's due to the read head gasket. Recommended to replace water pump too, 1200, but hey, this is under 100k, don't kia's have the 100k power train? Take it to them for free, 37 bux diagnostic charge. Call Kia, nope, 60k+ is for first owner ONLY. Call sloane, told same thing. "Our guys should ALWAYS push the extended warranty...I don't know why you never received info about it!" Ramiz? Calls and goes right for the: Oh I would never tell you that after 60k, you had an original warranty with Hyundai or Kia. I wouldn't tell you that. I'd inform you of the warranties and go over them. I tell him he didn't, or try to, and he just overrides anything I say. NEVER AGAIN. Will not come back to this dealership period. Sales was bad. Service was bad. They care about getting your money, getting you out, and that's it. Could care less for you to return from how I was treated. More

A great dealership Rick Dyer has worked with my family for many years. He is outstanding in his attention to the client's needs and communication on available alternativ Rick Dyer has worked with my family for many years. He is outstanding in his attention to the client's needs and communication on available alternatives. Sloane provides great service in a friendly, informative fashion. More