Smail Honda

The salesman, Tom Sylvester, was extremely knowledgeable & helpful while I was purchasing my new Honda HRV. & helpful while I was purchasing my new Honda HRV. More

Always a pleasant experience! From the customer service to the mechanical work, I'm always left very satisfied! Would highly recommend! From the customer service to the mechanical work, I'm always left very satisfied! Would highly recommend! More

Recall on my Ridgeline truck and new inspection stickers. Service was great, it was done in a timely manner, and the service personnel were great also!! Service was great, it was done in a timely manner, and the service personnel were great also!! More

Good & Quick services, good quality, reasonable price, waiting time is acceptable, service man is friendly & helping necessary things about my vehicle condition after done. waiting time is acceptable, service man is friendly & helping necessary things about my vehicle condition after done. More

Just bought a Honda HR-V from Smail Honda and I couldn't have asked for a better experience. My salesman, Justin was awesome and helped me along the way. It has been 15 years since I purchased a vehicle s have asked for a better experience. My salesman, Justin was awesome and helped me along the way. It has been 15 years since I purchased a vehicle so I didn't know what to expect. Great, professional people! Thank you Smail Honda! More

We recently purchased a Honda CRV Smail Honda and we had a very positive experience. The dealership was professional and treated me very well and especially my sales consultant, Tom Sylvester. I have intera a very positive experience. The dealership was professional and treated me very well and especially my sales consultant, Tom Sylvester. I have interacted with other dealerships in other states for Hondas and other brands and it was a very unpleasant, high pressure experience. Tom made the experience actually pleasurable and helped us every step of the way. I'm very happy with my experience at Smail, with Tom and with my CRV. More

Curt was great! He walked me through the whole process, answered all my questions and showed me all the features of the vehicle. He walked me through the whole process, answered all my questions and showed me all the features of the vehicle. More

The team at Greensburg Smail Honda provides exceptional communication and services. I always count on them to take care of me. communication and services. I always count on them to take care of me. More

I dropped off my 2021 Honda Accord at Smail Honda in Greensburg, Pennsylvania. I dropped it off on Sunday, November 19. I placed my key in a drop envelope and asked for an oil change and any necessary m Greensburg, Pennsylvania. I dropped it off on Sunday, November 19. I placed my key in a drop envelope and asked for an oil change and any necessary maintenance, based on the mileage of the car. I received a text message Monday, November 20th offering further servicing. I was unable to respond to the text immediately, but called back within an hour. At that time, the technician stated that the servicing mentioned in the text had already been completed. He stated that they had inspected the vehicle. I said that the inspection was not due until January. In fact, the car was inspected on 1/30/2023, so there was over 2 months left on the inspection. He replied that the inspections were free. I said that is true, but I have to pay for the emissions. I asked why the remaining maintenance services were provided? He said they were not major servicing, just mini servicing. The vehicle has 18,300 miles, the next scheduled maintenance is 20,000 miles, Based on my current usage, that servicing would not be needed for 2-3 months. Thus, what should have been a simple oil change for $100, turned into a bill for $237. I was not expecting that. Nor was I happy that they performed these services without my verbal consent. I fail to understand why services that were not pressing at the moment, be conducted without the customer's authorization. To me, if their goal was to extract money from a customer, then their choice was a success. If it was to focus on what the customer wanted and how to best serve their needs, then it was a failure. This, combined with the last experience that I had with the service department--when I requested the vehicle to be completed at 3:00 PM, upon arrival discovered that it was not complete. The technician was very kind and apologized saying that they had a number of people who dropped off cars, but wanted to wait for them to be finished, put my vehicle behind them. I said, that is fine, but give me a call and let me know that was the situation. As I result, I wasted a trip to the service department. And my car was not finished until almost 5:00 PM. It would have been better for me to not ask for a particular time, rather drop it off and ask to wait like the other customers. To me, if their goal was to extract money from a customer, then their choice was a success. If it was to focus on what the customer wanted and how to best serve their needs, then it was a failure. The dealership's sales department has been one of the best that I have ever encountered. However, unless it is for a Manufacturer's recall, I will not be using the service again. Nor will I recommend their service to anyone else More

Good people, good experience, sweet ride . .. I will be back and I will recommend you to my peeps ... Thank you Smail Honda! .. I will be back and I will recommend you to my peeps ... Thank you Smail Honda! More