Smart Honda of Davenport

Great job Purchased a brand new honda minivan today. Brad was great to work with and made the purchase process hassle free. I would recommend Brad to both famil Purchased a brand new honda minivan today. Brad was great to work with and made the purchase process hassle free. I would recommend Brad to both family and friends. More

my experience I went in looking for a car with only a slight idea of what I wanted. Del helped me get exactly what I needed for a good price and I was able to walk I went in looking for a car with only a slight idea of what I wanted. Del helped me get exactly what I needed for a good price and I was able to walk out of there with the car right there. More

Excellent personnel and experience after a lot of shopping I originally test drove a 2014 Accord as part of a promotion at Lujack Honda. I was greeted by Jon Bowen and he directed me to a no-pressure test dri I originally test drove a 2014 Accord as part of a promotion at Lujack Honda. I was greeted by Jon Bowen and he directed me to a no-pressure test drive to enter in the promotion. After being impressed with the sales staff and current promotions, I decided it was time to buy a new vehicle. I travel 500+ miles per week for work, hauling clients and co-workers and our bags. I needed a full-size sedan with good leg room, fuel efficiency, and reliability. Over two months I test drove over a dozen cars at various dealerships. Jon Bowen even set up test drives at other Lujack brands with other sales staff. Jon seemed genuinely interested in finding me a vehicle that was right for me, even if it wasn't a Honda. But his knowledge and confidence in the new Honda Accord was apparent. He allowed me to look at various trim levels and helped me settle on a 2014 Accord Sport because it had features that he knew I would appreciate on my long drives. While I continued to look at other brands, models, and dealerships it became very apparent that I was the most comfortable when dealing with Jon Bowen. At no time with Jon did I feel that I was annoying him or wasting his time. The day of the purchase, all of the Lujack staff was friendly and helpful, Jon even started paperwork ahead of time to save me time due to my work schedule. Jon worked with me and got me a price that was below all of the competition. Jon scoured the inventory to find me the lowest mileage Accord with zero physical issues. The car was detailed and looked fantastic upon pickup. After the purchase, Jon has checked in on me and even helped me set up my first oil change (II drove 5,000 miles in 7 weeks). The Lujack Honda staff has maintained a comfortable and friendly level of communication to ensure i am happy with my purchase and service. In the receipt for the oil change (no charge, BTW) was a request to right a review on here. I am glad to share my very positive experience at Lujack Honda. More

Customer Service Great customer service at Lujack honda located in Davenport Iowa. I would definitely reccomend a family member or a friend here. The service over all Great customer service at Lujack honda located in Davenport Iowa. I would definitely reccomend a family member or a friend here. The service over all was great. More

Recommend I worked with lucky to buy my truck in February and came back with my mother-in-law to buy her a CRV today. Lucky was great to work with both times a I worked with lucky to buy my truck in February and came back with my mother-in-law to buy her a CRV today. Lucky was great to work with both times and makes sure we are taken care of. We also got a better deal at lujacks than at their competitor. More

great car and service! we just got a 2012 Honda Civic LX Sedan. We had just stopped by after looking at a car another dealership and decided to stop in Lujack's to look. Lo we just got a 2012 Honda Civic LX Sedan. We had just stopped by after looking at a car another dealership and decided to stop in Lujack's to look. Lou walked up to us right as we pulled in and asked us what we were looking for and our expectations on price, miles, brand, etc. Lou said ok lets walk and I will show you everything within your wants/needs. He went through 1 at a time very knowledgeable of each he showed us. We did not feel any pressure at all. Also before we test drove the car we were choosing , Lou took the time without us prompting to show us each feature of the car. We appreciated his service greatly and would reccomend him Highly to anyone and everyone! More

Rude and Dismissive Manager I recently purchased a used Honda Pilot from Lujack Honda. The salesman Del Smith was great to work with but management was extremely rude and dismis I recently purchased a used Honda Pilot from Lujack Honda. The salesman Del Smith was great to work with but management was extremely rude and dismissive. I asked for the dealer's bottom line and was given a price I thought was fair for that vehicle in excellent condition (which would include matching tires). This vehicle did NOT have matching tires. The tread depth varied significantly from tire to tire with two tires having significantly worse tread depth than the others. The intake papers even indicated uneven tire wear. I countered indicating that I would pay the price quoted, but wanted all four tires replaced. The manager indicated they would replace only the two worst tires, but assured me that he would work with the service department to ensure the suitability of the remaining tires and all four would be replaced if necessary. When I showed up several days later to complete the transaction I measured the tread depth and noted to the manager that the tires on the rear axle that were not replaced varied by 1/8" and that I would like them to be replaced as well. On some full-time AWD systems mismatched tires can seriously damage a vehicle; on others with part-time 4WD (like the Pilot) there is more flexibility, but tires on the same axle should still be replaced in pairs. Mismatched tires can result in speed sensor issues which impact the performance of the 4WD and ABS systems. I explained this to the manager and was told the tread depth of each tire (taken individually) was sufficient to qualify the vehicle as a Certified Pre-Owned Vehicle. I indicated that this did not alleviate my concern or address the fact this is a 4WD vehicle and tires on the same axle should be more uniform than the tires on the vehicle presented to me, and that if I presented the same vehicle to his service department for service I would almost certainly be told to replace the tires in pairs. He did not respond to my specific argument but again reiterated the Certified Pre-Owned tread depth requirements, and told me if I didn't like it I could walk. No offer to speak with the Service Manager or a technician to alleviate my concerns, just an option to take the vehicle as presented or walk away. This same manager was similar rude days earlier when I rejected a "mandatory" and UNECESSARY $300 window etching "theft deterrent" add-on (this is partly what a VIN is for), although he did "allow" me to forgo the fee. Given all of the above, I was ready to accept the manager's invitation to walk away rather than give him the satisfaction of a sale were it not for my wife reminding me that my insurance provided rental was about to expire and we did not have enough time to find a comparable vehicle by the start of the work week. I begrudgingly completed the sale, but would NEVER purchase from Lujack again despite the fact I enjoyed working with salesman, Del Smith. I also noticed when I got the vehicle home I had three T speed rated tires and one S rated tire. Apparently saving around $200-$300 on a $28,000 vehicle, which should have had an ample margin, was more important than me driving away satisfied in a safe vehicle. From Page 499 of the vehicle's manual: "Replace your tires with radial tires of the same size, load range, SPEED RATING, and maximum cold tire pressure rating (as shown on the tire's sidewall)." From Page 500 of the vehicle's manual: "IT IS BEST TO REPLACE ALL FOUR TIRES AT THE SAME TIME. IF THAT IS NOT POSSIBLE OR NECESSARY, REPACE THE TWO FRONT TIRES OR TWO REAR TIRES AS A PAIR. REPLACING JUST ONE TIRE CAN SERIOUSLY AFFECT YOUR VEHICLE'S HANDLING." More

Outstanding customer service I hate looking\buying a vehicle. I had it setup to look in Muscatine Iowa that evening. I have a awesome bank lady that called to let me know he wasn' I hate looking\buying a vehicle. I had it setup to look in Muscatine Iowa that evening. I have a awesome bank lady that called to let me know he wasn't being fair, and suggested I call Greg Rietz. I called him, he listended to my complaints\wants, and said he would call me back. He not only called me back in a timely manner, but he was straight up with me. This is what I have I have this is the price, and this is what it comes with. I went to test drive it, and bought it. It was late, he let me take my new car to the bank to finalize stuff, and then setup a different day to have the car cleaned up and detailed. Here is the best part. Everyone values their time these days, so much to do in so little time. I dropped my vehicle off in the AM, and about a minute. I went back at lunch to pick it up, it took about a minute. Thanks for your help, and outstanding customer service. PS: Thanks for not kicking me off the lot :). More

A-1 Service!!!! My experience with Michael LaGrone was TOP NOTCH. He went above and beyond finding me financing, and answered every question I had. When it's time to My experience with Michael LaGrone was TOP NOTCH. He went above and beyond finding me financing, and answered every question I had. When it's time to purchase another vehicle I will definitely definitely be returning to Lujacks. Thanks Mike. More

wonderful sales experience Never been to a dealership where curticy and patients was held at such a high demand. I was pleased with an overall great car buying experience and Mi Never been to a dealership where curticy and patients was held at such a high demand. I was pleased with an overall great car buying experience and Michael Lagrone was so helpful in making that possible thanks you so much and recommend him to everyone. More