Smart Kia of Davenport

Chris HERRIN sold a vehicle stating it was from a trusted mechanic that has worked at HYAUNDI alongside him for over 6 years. The vehicle was at about 86,000 miles and body was wise in great condition- C mechanic that has worked at HYAUNDI alongside him for over 6 years. The vehicle was at about 86,000 miles and body was wise in great condition- Chris HERRIN stated he’d check in with the mechanic who just traded the vehicle in to make sure there weren’t any problems with it (as Chris was a family friend/his family were family friends for 15plus years). He stated if there were any problems he’d be more than willing to help— When the first problem arose within days (we brought the vehicle in)— they wouldn’t fix it— Chris HERRIN said if anything else goes on he has a friend that fixed vehicles for cheap and will send our vehicle there— Before the 30 day mark the vehicle didn’t start. In the 6 months I had the vehicle- the same problem of the vehicle not starting was consistent— Over $6,000 later— and only having the vehicle in my position for a total of 42 days (not in a row) over the course of 6 months (due to it being in the shop— over and over again for the same problems of not starting and then another would arise)— No help from Chris HERRIN — when we came across the first problem to the end- his statement was- the car was as is- and it’s older (2012)- When brought up his statements of a promise this vehicle came from a trusted source as a trade in and the this person trades in all of the time— he denied saying that and said the mechanic no longer works there. There was NO assistance and never stated to bring the vehicle into the smart Kia shop or an apology. He stated, “It’s not my fault the car isn’t in your possession- or that it’s at a shop.” Once I got the vehicle started again- $6000 in debt from repairs) from an over $11,000 purchase - so about $14,000 with tax)- The vehicle had more problems After speaking to higher authority at HYAUNDI - they were not willing to help at all- until speaking with corporate- and even then they agreed to fix the air conditioning (that we made them put in the contact since it was winter and the air wasn’t coming out super cold)— which ended up being an over $2000 fix (that I had to fight to get them to follow through with after receiving a call stating they wouldn’t pay)— AND a hole in the exhaust- they didn’t pay for that either so over $100 more in debt to the vehicle— I pick the vehicle up from them — only to still hear the exhaust noise I call them- and bring it back Monday- to where they stated they wouldn’t pay for it (there was a loose nug between that keeps the engine from moving) and the mechanic was awesome to even search for that— because he knew how difficult HYAUNDI had been with our car and all the money we’d put into it ((the alignment light came on TOO!) which is over $2000 to fix— Corporate said they’d meet with us and never did and had the manager call and say they aren’t meeting and they will fix the engine nug and that we should be happy their even doing that and used the $2000 air conditioning fix over my head— that they put that money into my vehicle too ((which—again— was stated in the contract so it wasn’t part of all the other stuff that went wrong) This vehicle needed over $10,000 in repairs at the end of it all. And..again- through it all from the first repair it needed days into owning the vehicle- to 20 days in to when the vehicle stopped starting- there was NO help from CHRIS HERRIN and didn’t apologize once. Wouldn’t give us something else or even take initiative to stand up and admit this vehicle wasn’t from a mechanic that was trusted who worked there— Upon speaking to others- this vehicle secretly had a lot of problems and the owner was aware- Upon searching records of the vehicle we found some of the same issues happening and it was known—-I write this review only for the purpose of letting those out there know that Chris may play the friend card— but selling the vehicle is his only care. & he will not assist. I don’t want others to go through this- More

They are a horribly unorganized non-communicating dealership! I have never had a worse experience in a car dealership in my whole life and I'm 45 years old that's a lot. They hurry and rushed me thro dealership! I have never had a worse experience in a car dealership in my whole life and I'm 45 years old that's a lot. They hurry and rushed me through the process promise me one thing made me wait messed around with my paperwork. I ended up not purchasing the vehicle because of a mix up on their end very unprofessional I do not recommend anyone goes there ever for a vehicle. More

I live in another state and was working with their Sales Rep, Rick Hawk trying to negotiate a final sales price for a car. I first called him after opening to start the conversation, in which I was then rev Rep, Rick Hawk trying to negotiate a final sales price for a car. I first called him after opening to start the conversation, in which I was then reverted to texting him. After a 4.5 hours with no communication back, I started asking for an update. Finally 30 more minutes later, I start getting responses again. Then finally found out that the car was now being negotiated by someone else and sold out from under my nose. I was ready with the money and transportation to get it to me. If you can't get to their car lot, it there's not point in even trying to purchase a vehicle from them. You will be second rate, even when you are negotiating price to complete a purchase! They tell you a lot of "I understand", but they don't really. It's a shame in the post-COVID times that this is how it plays out for them. More

Had a great experience with the Service Dept. at Smart Kia. They had to replace the engine in a 2013 KIA Optima thru an extended warranty. Joshua Henry, Service Advisor, had KIA approve the repair and or Kia. They had to replace the engine in a 2013 KIA Optima thru an extended warranty. Joshua Henry, Service Advisor, had KIA approve the repair and ordered a new engine. He kept us informed when he received the parts and when it was ready for pickup. Very pleased with the service and would highly recommend them. They made it easy for us! Thank you! More

Had a great experience leasing a new Kia Forte with Smart Kia of Davenport The salesman was courteous and took time to show all the cars features without trying upsell us. The general manager took the time t Kia of Davenport The salesman was courteous and took time to show all the cars features without trying upsell us. The general manager took the time to come talk to us and even helped in the process, and the F-and-I office did not try to force any extraneous add-ons to our deal. The entire process was a pleasure, and after visiting many other lots on our car purchasing journey, they were by far the best shop in town. More

New vehicle purchased We went in to look at new vehicles and the sales team was great! They had to search to find the vehicle wanted and had it to us in 2 days. They Kept We went in to look at new vehicles and the sales team was great! They had to search to find the vehicle wanted and had it to us in 2 days. They Kept us informed on what was happening everyday! Great groups of people!! More

Great deals Great customer service and great deals on all new and used cars. This is my fourth car I bought from them, and I bring all my car's for service Great customer service and great deals on all new and used cars. This is my fourth car I bought from them, and I bring all my car's for service More

Amazing staff They went above and beyond to get me what I wanted and where I wanted to be with my payment! A huge Thank you to Jayson Newman, Jason Walters and to m They went above and beyond to get me what I wanted and where I wanted to be with my payment! A huge Thank you to Jayson Newman, Jason Walters and to my favorite sales person Angela Wilson who went out of her way to deliver the vehicle to me at work. I have bought several vehicles here and never been disappointed, they are "My dealership" Thank you, Jennifer Agent More

oil change and tire rotations I paid for an oil change and a tire rotation. I then was told I needed several additional fixes. totaling about $500 all together. But the worst part I paid for an oil change and a tire rotation. I then was told I needed several additional fixes. totaling about $500 all together. But the worst part is when I got home I looked at the tires and they had not been rotated at all. We have a rim that had some marks on it and it was still on at that area of the car. Very disappointed, not only was I there for an hour the work wasn't done. I will be contacting Kia Corporation. More