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Smart Kia of Davenport
Davenport , IA
253 Reviews
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Showing 253 reviews
April 14, 2015
Great!! They were true to their word, I picked the car, test drove, and hour I was out of there.Everything Dale say he would do he did., Always important to c They were true to their word, I picked the car, test drove, and hour I was out of there.Everything Dale say he would do he did., Always important to can trust your sales person. More
by Infiniti :)
Employees Worked With
Del Smith
Helpful April 08, 2015
Great Customer Service I'm a first time customer. Dan Hoffman -Service Advisor, went far beyond my expectations. Very professional and knowledgeable. My complete service exp I'm a first time customer. Dan Hoffman -Service Advisor, went far beyond my expectations. Very professional and knowledgeable. My complete service experience was a pleasure. Dan spent the time not only to discuss what work was needed but most importantly why it was needed. I have a very high confidence level in Lujack. More
by Mikek
Employees Worked With
Dan Hoffman
April 07, 2015
New Car worked with Rick. great experience throughout. would recommend dealership to anyone. would recommend working with rick. Dan got us in and out when worked with Rick. great experience throughout. would recommend dealership to anyone. would recommend working with rick. Dan got us in and out when it came time to do paperwork. More
by Brooks
Employees Worked With
Rick Hawk,Dan Reitinger
April 07, 2015
Great George was incredibly helpful. Listened to me from the start and was able to help me without removing me from the process almost immediately. He got m George was incredibly helpful. Listened to me from the start and was able to help me without removing me from the process almost immediately. He got me a better deal on a better car then what i went in expecting. Felt like he listened to everything i asked for and found a perfect fit. My single complaint was about how long the entire process took, but honestly i can't think of a single dealership that can make the process go incredibly fast. Jason from finance was also very friendly and helpful and tried to ease me through the process. Big thanks to both of them. More
by alex321
Employees Worked With
Jason Walter, Jason Walter
April 06, 2015
Time for a return visit, and yes I was suprised and pleased This y second time reviewing this service center. I have to say that Dan Hoffman stepped up and took care of things the right way. The air conditionin This y second time reviewing this service center. I have to say that Dan Hoffman stepped up and took care of things the right way. The air conditioning wasn't cooling and we had assumed it just needed a charge but he insisted on a thorough inspection. Turns out he was right and said there was a leak in the back of the condenser and that it would take most of the day. I told him we were in no hurry after the way he treated us last time but again he stressed finishing it that day. Meanwhile we were shuttled home a good 20 minutes a way with no argument. Call me for any info Philip seward 563 275 0143 More
by ezraphilip
April 04, 2015
Impartial Review on Dealer and Fiancing Services My wife and I bought Honda Civic 2009 from this dealership on 3/23/2015. On the dealer side, the dealer was Mr Cole Vandewoestyne. we do recommend Co My wife and I bought Honda Civic 2009 from this dealership on 3/23/2015. On the dealer side, the dealer was Mr Cole Vandewoestyne. we do recommend Cole. He seemed honest and patiently dealt with our demands, also brought a decent car for us. With Cole, customers wouldn't at least feel scammed. Here, I note that dealers do not necessarily have sufficient knowledge of vehicles they bring to customers. We were told that the vehicle's audio system can be connected via Bluetooth connection with our phone, but not the case - only auxiliary connection is supported for mobile phone devices and the audio system. In addition, we were also told that the vehicle has no rust on the body, but we found about a quarter-size rust below the driver's door. On the financing service side, Mr Dave Redmond went through the documentations. He was transparent with numbers they charge on the purchase. Mr Redmond applied the vehicle's financing to University of Iowa Credit Union. As it was late evening we were unsure whether the CU would approve our application. In any case, the dealership takes care of financing. A few days ago, we received a phone call from Wells Fargo welcoming to their vehicle financing program. We were not notified of this change from the dealership or provided with any information regarding the application to the original lender. Thanks for the unpleasant surprise Mr Redmond - We could not get any impression at all that you are extremely talented at *completely*ignoring*customers* after sales - nice job sir. FYI, besides the purchase price, the dealership charges - and charged us - $299 on Theft Prevention, $149 on Documentation fee, $309 on Title & License Fees (apart from the State Title Fee of $25), $2,218 on Service Contract and $183.26 on Sales Tax on Service Contract. Overall, if this dealership is the *only* dealer around your area, then maybe; otherwise comparing with other dealers wouldn't be too much waste of time. But as mentioned earlier, we do recommend Cole. More
by Impartial_Reviews
Employees Worked With
Cole Vandewoestyne, Dave Redmond
April 03, 2015
Great shopping experience Everyone we worked with at Drivers Choice was really great. George did a fantastic job and went out of his way to make sure we were satisfied. He help Everyone we worked with at Drivers Choice was really great. George did a fantastic job and went out of his way to make sure we were satisfied. He helped us as they were closing, stayed late to answer questions and had a car held for us to drive during the next business day. He also provided very good follow up to our questions, coordinated things with the finance and service departments and made the process of buying our car very easy and stress free. I encourage you to visit the dealership and request George if you are looking for a car or truck. More
by Mike
April 02, 2015
Great enthusiasm My son, Joe was looking for his first car. He got a job and started looking on the internet. After a couple of disappointments he found a Honda Civi My son, Joe was looking for his first car. He got a job and started looking on the internet. After a couple of disappointments he found a Honda Civic at Driver's Choice. As he was in school his dad called to get basic info and this started our journey with Dell Allen. Dell answered our first questions and after conferring with Joe we set up an appointmrnt for a test drive. Dell was just awesome. I don't know who was more excited, Joe for getting his possible first car or Dell for helping him. Well after looking the car over and more questions Dell gave the keys over and my husband and son drove the car. Joe got hooked. Now the real work began and Dell stayed patient as we worked with Joe's bank. When everything came together, again Dell was just as excited as Joe was. The day came to pick up the car and everybody was great. A busy day at Driver's Choice but everybody took their time to make this a awesome momemt in Joe's life, his first car. Dell happily gave him the keys while my son was grinning. Thank you Dell Allen for truly making this a great experience in Joe's life and ours. I would highly recommend Driver's Choice and Dell Allen. More
by cindy42
Employees Worked With
Lardell Allen
April 01, 2015
Top notch service center. Dan Hoffman went above and beyond We purchased an 2006 Town in country from Dealer's choice and were satisfied until we heard a whining sound. It seemed like a power steering issue. We We purchased an 2006 Town in country from Dealer's choice and were satisfied until we heard a whining sound. It seemed like a power steering issue. We were already coming in to get the brakes looked at so we mentioned the sound and the dome lights being out. Dan at once checked to see if we had the car past the initial period of coverage which is normal. When we let him know we had just bought the vehicle he didn't bat an eye but went right into his great customer service mode. I have worked for Nordstrom and was impressed. We were given a shuttle to the mall at once. We checked in to find out that there was a leak in the power steering and that instead of a gasket Dan felt it best to replace the whole unit...this kind of attitude builds business because now he will retain more customer referrals from us because of the service guarantee. There is more to buying a used car than the price. We did in all honesty get the car early as we were in need of a van for a performance. So we did not give them enough time to go through it. Any way we just turned on the air conditioner and its probably out of Freon or something and we'll confidently call Dan to make things right. So no matter what car issues you have whether you bought there or not you can trust you will get the best service repairs out there from oil changes to anything else. Driver's Choice is in the Lujack complex across from the Honda side. We recommend Jason Miller, Lucky from Honda (they can inter sell) and Dan Hoffman in service. 855 395 5755, Office 563 444 4135. More
by ezraphilip
March 31, 2015
Wonderful Experience Thank you George Satuito for the excellent service you provided us with. I like how you listened to what we wanted and where we wanted to be price wis Thank you George Satuito for the excellent service you provided us with. I like how you listened to what we wanted and where we wanted to be price wise and didn't try to get us to go more. It made buying a car from you easy and a pleasure. Thank you for taking your time even though the dealership had already closed. I would also like to thank Dave Redmond for making the financing so smooth and easy. I know we will be back again in the future. Anyone looking to buy a car would be lucky to use you. More
by mindil92
Employees Worked With
Dave Redmond, Finance
