Smart Toyota of Quad Cities

Over all good experience. I have to say this first if you're buying a new car from this place there probably be great. This is my story of buying a 2008 Pontiac G6 great car I have to say this first if you're buying a new car from this place there probably be great. This is my story of buying a 2008 Pontiac G6 great car had a few issues. I catch. I felt like the person who did the exam of the vehicle wrote there report sent it in. Then that person put it up on the website for sale. $5k said it had aluminum rims when really it had Steel rims. alittle false advertisement. In the service department and mechanics lacked when they wrote their service's done to this vehicle saying it had a front end alignment, front set tires. Put on. When in fact the only thing done was a front set of tires. Or the fact the lady in the getting the paper work finals. Trying to sell me a wheel tire mechanical warranty packages. $900-$4000. Then try sell me on the fact there aluminum rims on the vehicle and that would pay for itself. When in fact he vehicle didn't even come with aluminum rims). Then I got stuck with the cost of Theft Protection vin. I didnt even ask for it but had no chose. Because they all ready put it on the vehicle. The sale guy was soppose to full the car up with gas and wash it as a complementary thing. Explain to them i would be back in 2 hrs pick it up the vehicle. Nothing was done. More

Bad customer service Went in for a trade in and a newer used car with low miles and was proceeded to be berated by Bob Boyer for probably 20 min on why my trade in wasn't Went in for a trade in and a newer used car with low miles and was proceeded to be berated by Bob Boyer for probably 20 min on why my trade in wasn't worth what Hiland would give. Very disappointed with their customer service the sales man was helpful and have no complaints about the salesman. The manager Bob was the rude one. More

Dishonesty Where do I begin? They couldn’t get the car we wanted so we went to Hiland Toyota in Moline. We bought a car there way cheaper than a less expensive Where do I begin? They couldn’t get the car we wanted so we went to Hiland Toyota in Moline. We bought a car there way cheaper than a less expensive model at Smart. When we called Smart to say we would drop by for our $500 deposit, they had cashed it after they said they wouldn’t! Now they say they need to see a bank statement so they expedite the process. We are not happy because we are still waiting for the money to get back to us!!! The salesman said he felt like his character had been questioned...yes it was...I would never recommend this dealership! He is acting as though he has gone out of his way for us, and we should buy a car on his lot, even though he made no effort to find what we wanted. He said he couldn’t get the car because it was a special factory order, but Hiland had one on their lot. Hiland even did a check for other cars like it within 500 miles, they found 25! Smart wants to sell their inventory, not satisfy their customers! They claim no haggling...that’s because they overcharge and don’t allow the customer the courtesy of honesty. How can a more expensive car cost less somewhere else? We will never go back once this fiasco is fixed!!! More

excellent great service, great facility. absolutely no complaints. appreciate the waiting room and the available cofee and water and snacks as well as the com great service, great facility. absolutely no complaints. appreciate the waiting room and the available cofee and water and snacks as well as the comfortable chairs and tvs More