Smith Haven Mazda

I walked in in the morning and by the afternoon I walked out with a new vehicle. The experience was priceless . No stress Thank you out with a new vehicle. The experience was priceless . No stress Thank you More

Very happy with all aspects of Smithaven Mazda. Salesman John Metrinko very knowledgeable, fair and friendly. Car delivered as promised in beautiful condition. I only have high praise for this dealership. John Metrinko very knowledgeable, fair and friendly. Car delivered as promised in beautiful condition. I only have high praise for this dealership. More

The initial process went well. We thought the customer service was great at first and we thought we were getting a great deal on a used car. I wanted to write a nice review. The story of the car was awe service was great at first and we thought we were getting a great deal on a used car. I wanted to write a nice review. The story of the car was awesome but I'm frustrated by this dealership so kiss the good review goodbye...anyway back to the true experience here. Turns out that the price I shook on wasn't the price on the invoice. They padded it by $699.00 and they never applied the $500.00 deposit to the invoice. I caught the deposit scheme but failed to overlook the purchase price. I shook the General Manager's hand on a car that was on a truck going to auction (now that you know who I am Smith Haven Mazda - Side Note: Entire dealershp was buzzing about the story of my car being on a truck going to auction and having it brought back; blah, blah blah)...so you'd think that I wouldn't get screwed by them. Not much I could do about the price difference, so I went down there with my wife about the deposit. My wife and I figured it would be a quick process to get the money refunded. After many hours of waiting for the finance guy, Billy, we decided to leave. We left because he had the xxxxx to walk past us to go outside and smoke...time after time. He wasn't busy or in with customers, like we were told. He brushed us off like we were nothing. I was furious...on our way out I told someone that I'll just have my credit card company dispute this. That person said, "No, don't do that. Give me a copy of the invoice and we'll have someone in finance look into it. They'll call you shortly." No one called. I called back a day or two later and spoke to our finance guy. "I was going to call you." he said. Lol - That's some xx I thought. He said that I should be getting a refund but I have yet to see the transaction...so maybe my credit card company will have better luck getting the money back. The morale of my story: Please look over any and all paperwork you get from them before you sign it. Make sure your deposit is either refunded or applied at the time of your sale. Adequately research the dealerships first before going or buying. Lastly, if it's too good to be true...let it go as something is not right. P.S. They will charge you for gas if the vehicle you're purchasing requires fueling. That's the icing on the cake. I mean seriously...that should be a courtesy...they also padded that price as well, mind you. More

We have given the review we did because from the moment we picked up our brand new car we felt like that we were on candid camera. The price that we were told the car was changed when we went to sign the p we picked up our brand new car we felt like that we were on candid camera. The price that we were told the car was changed when we went to sign the papers. The car had scratches on it and someone just tried to buff them out and paint over them. When we brought the car back to be fixed the rental car that was suppose to be waiting for me didn't show up till an hour later thus causing me to have to take a full day off from work myself. I learned more about the features in the car after picking it up from repairs in five minutes with the saleswoman then I did the day we picked it up. She was great very friendly and helpful and only got to talk to her because she happened to be walking outside. More

I was in to look at a used 05 Mazda. It wasn't on the lot. Randy asked if I thought about a lease. I told him I had no money down except my trade and my credit was less than great. He told me he could ge lot. Randy asked if I thought about a lease. I told him I had no money down except my trade and my credit was less than great. He told me he could get me in a 2013 Mitsubishi Outlander. Well I am now leasing a New Outlander, he was right, and I do love the SUV. Thank You Randy. But the one thing that still bothers me was my trade. I was told $1000 for my trade, and in the finance office is where I noticed I only got $500 for it, during the signing of the papers. I asked about it and finance guy said "what's the difference?" Um the difference is One Months Payment AND my Insurance Payment!! Look I understand they were helping me to get a loan on my credit and no cosigner, and I'm greatful....But if you tell a person you're going to give them an amount for their trade after you appraised it, don't go changing the appraisel amount during the financing/paper signing. I keep thinking about loosing $500 dollars. Maybe it's not a lot of money to that finance guy, but it is to me. I had just bought new tires on that trade that were $500. I should've just brought the tires in for my trade, and kept the car! More

My husband and I decided to purchase a New Outlander, and after doing research with Consumer Reports decided to contact Smith Haven Mitsubishi. We took the drive out to St James, & passed many Mitsitubushi after doing research with Consumer Reports decided to contact Smith Haven Mitsubishi. We took the drive out to St James, & passed many Mitsitubushi dealers on the way (we live in Massapequa - Nassau Co). We are so thrilled that we chose to deal with Smith Haven. The new car selection was way above their competition and our expectations. We were treated fairly, with respect, and most of all they listened to what we told them we were looking for. I wanted a good deal for my money. The other dealerships we spoke with during our car search would pitch their warranty, and give 'benefits' to the cars that they thought were important. I was happy to finally work with people that understood I wasn't going in there to negotiate a monthly payment, and listen to a rehearsed pitch about how great their vehicles were... Ben and Joe listened to what my husband and I wanted, and then they gave us what we wanted. We walked into Smith Haven at 11am and were driving home in our new GT by the afternoon! We will continue to visit Smith haven for our next purchases, and I intend to recommend my family and friends to their staff without hesitation. More

I recently leased a second time with Smith Haven Mazda, because their offers are superior, and I find the staff members to be knowledgeable and professional. I went back to John Metrinko in sales, as he o because their offers are superior, and I find the staff members to be knowledgeable and professional. I went back to John Metrinko in sales, as he offered me the best deal a few years ago on my 2010 Mazda6 (which turned out to be my favorite car yet). John is a pleasure to do business with, professional, courteous, an overall gentleman. He also beat pricing offered by other dealerships for the same trim package on my newly leased Mazda CX-5, which I am loving in this snowy weather. Also helpful at the dealership were Bill Ballan, Joe Hauff, Jay Sarasky, and Bill Didonato in Finance. Everything about the lease was explained to me, and I felt no pressure to add on options. Another reason for going back is how well Danny Matuza manages the service department. I am confident that my experiences will continue to be positive. More

This was my first experience buying a car. I had visited many dealerships that were in the area, and Mazda was my favorite. The entire staff, especially the employees that worked with me, we very nice and f many dealerships that were in the area, and Mazda was my favorite. The entire staff, especially the employees that worked with me, we very nice and friendly. They were not pushy whatsoever and never pressured me into making a decision I didn't want to make. They also gave me a great price for the car and worked to get me the payments that I wanted. I told them my maximum would be $250 per month and they made that happen. When I was working with Adam and Richie, I was very comfortable with them when compared to the other dealerships I visited. They seemed willing to make me happy in whatever way they could, and they greatly succeeded. Part of the reason I chose the car I did had to do with the staff at the dealership. I am extremely happy with the overall experience and with the car that I bought. I would gladly recommend this dealership to others. More

Both Mary and Randy were completely instrumental in helping us get the right car for our family, at the right price. They really cared and worked so hard to get the numbers to work in our favor it seem helping us get the right car for our family, at the right price. They really cared and worked so hard to get the numbers to work in our favor it seemed as if they were buying the car for themselves! They did this without pressuring us into anything and they took their time to get to know us and our situation. They also "went to bat" for us to help us obtain financing. In the end, it resulted in us feeling completely comfortable with the outcome of the car we bought and we had a great experience at Smith Haven Mazda. They have gained us as customers for now and for the years to come. More

Bought a used 2010 Mazda 3 S Sport for top dollar with 30k miles on it...dealer was friendly all around...some highs and lows in making the deal but I pulled the trigger as the car had all the specs I wan 30k miles on it...dealer was friendly all around...some highs and lows in making the deal but I pulled the trigger as the car had all the specs I wanted...upon delivery car had an overpowering perfume smell from a bomb deodorizer they used which I guess they used to freshen up the car...I was wrong...a month later the perfume smell went away and the car now smells like cigarettes...stinks like xxxx of cigarette smoke...Smith Haven Mazda masked the cigarette smell to dump the car on me...just wanted to warn others...if you smell a heavy dose of perfume smell in their used cars, run away if you are a nonsmoker like me......they did nothing to help me but ignore me...buyer beware and thank you... More