Smith Volkswagen

Said one thing and it was opposite So I took my car to vw smiths in Wilmington to get my throttle body fixed I called in a few days before my appointment to get a estimate the guy told So I took my car to vw smiths in Wilmington to get my throttle body fixed I called in a few days before my appointment to get a estimate the guy told me 195.00 ok so I scheduled my appointment. Took it in that Monday waited about 2 hours and all of a sudden the guy said they didn't have my part. They had to order it ok so I had to get a rental since vw didn't have one there. Before I left the guy at the desk said it was going to be 605.00 I questioned him about it since I was told 195 over the phone now it's 605 I asked him is the 605 for everything he stated yes so I get a call saying my car is done. I drive an hour to get there the cashier lady than says the total, is 930.00 hmmmm what so long story short I ask for the manager and his excuse was that the guy has been there for a long time he would have never said it was 605 everything. More

2 bad experiences in 1 week Made an appointment to take my VW in for a recall (Takata airbag). I was told when I got there the service would take 1.5-2 hours. I looked on their w Made an appointment to take my VW in for a recall (Takata airbag). I was told when I got there the service would take 1.5-2 hours. I looked on their website before visiting and knew I wanted to test drive a used car for my daughter. I test drove the vehicle, it made a funny noise while slowing down (either a brake issue or a tire issue) and the salesman said he would have it looked at. I told him I wanted the vehicle and he said he would have the service dept look at it and call me when it was done. I left my license photocopy and my phone number. After an hour I went back into service to wait for my car to finish it's service. After sitting there for 15 more minutes the service tech told me that they were out of airbags. I was mad, but made an appt for the following week to get it done then. I don't get paid if I don't work so this was an unpaid afternoon off. I called early the next week to see if the airbags were in (so it didn't happen again) and what the status was of the car I test drove. Turns out they sold the car without notifying me. Seriously? More

Bad experiences Sold us a tire without a warranty and without telling us about it. We only found out when we had to replace it. No record on receipt of that so of c Sold us a tire without a warranty and without telling us about it. We only found out when we had to replace it. No record on receipt of that so of course it is our word against theirs. Worst is that Volkswagen of America won't even support the complaint. We should have known better from a company that cheated and from a dealer that let us test drive a car that was already sold. Just don't go. More

Poor service I brought my car in for service the middle of may 17, 2017. I was told (after service), everything was fine They could not fine anything wrong with I brought my car in for service the middle of may 17, 2017. I was told (after service), everything was fine They could not fine anything wrong with it. I drove down to the beach 6/13/2017. When I went to drive my car home. it would not start. Long story short...I had to have the battery replaced. How can everything be fine, when I have a weak battery? POOR SERVICE! More

They know what they're doing . I had some excessive oil consumption on my Tiguan. Other dealers could say: "we don't see anything wrong with it". But Arno and Jason got to the bo . I had some excessive oil consumption on my Tiguan. Other dealers could say: "we don't see anything wrong with it". But Arno and Jason got to the bottom of it and PCV Breather Valve was replaced as part of warranty claim. I was provided with premium rental car while my Tiguan was in the shop. A++++ More

Misrepresented themselves,can you give no stars? I was taking care of my daughter's car while she moved abroad. I knew she had paid for a service contract that covered regular mileage checks. I made I was taking care of my daughter's car while she moved abroad. I knew she had paid for a service contract that covered regular mileage checks. I made appointment at the service center closest to our. House, not where she got car. My husband took the car and when he told them there was a service contract , they said they had no way of checking on those terms because it was SAturday. (Lie)My husband just paid to get car back and deal with it later. When I then contacted them, they informed me that they don't honor service contract from anywhere. This was never disclosed to us. Corporate has also not been helpful either. Said they are powerless to do anything. In light of their recent business dealings you would think they would want some good press. $200 for an oil change! Disgraceful! More

NEVER BUY FROM HERE. ITS A SCAM. Finance manager Joe Franz promised to help with an affordable auto loan. looked at buying used but said BUY new to get lower payments. purchased an lo Finance manager Joe Franz promised to help with an affordable auto loan. looked at buying used but said BUY new to get lower payments. purchased an loaner car as NEW an was told wait 18 months then come back to get out and into a better deal. turns out not only is my weekly payments going to VW to accrue interest an not pay down my loan I'm stuck in a $800 month payment. told me my weekly payments would pay off my car sooner, 18 months I can get out and into a new loan with lower payments. turns out he got me an 2 others on false aggreements to fatten his pocket. NEVER BUY FROM HERE CUZ THEY WILL ONLY SCAM U INTO A LOAN U HAVE TO DEFAULT ON SO U COME BACK AN GET ANOTHER CAR. WORST DEALERSHIP WITH FLASE INFORMATION TO CLOSE A DEAL TO MAKE THEIR SALES GO UP. F. SMITH VW AND JOE FRANZ. More

Andy in Parts and Andy in Service Andy was so helpful to me yesterday! He is very thorough and knowledgable! Someone stole a grid off of my car and he handled it in record time. He Andy was so helpful to me yesterday! He is very thorough and knowledgable! Someone stole a grid off of my car and he handled it in record time. He is one of the many reasons I love this dealership! Both Andys are awesome! More

Never fixed my car!!! Took my car in because my car was shifting and stalling. First day no one even a knowledge my car. The next day they drove it for 5 mins said it was f Took my car in because my car was shifting and stalling. First day no one even a knowledge my car. The next day they drove it for 5 mins said it was fine. Picked up my car immediately acted up. Brought my car back being furious. They then looked at my car n said there was a shifting error. They manufactorE reset it. Then gave me my car. Next day back to Sq one. Brought back again!! Fixed my alternator. Picked up again guess what?! Only getting down the highway my battery light came on my power steering shut off and car stalled again! Called smith they said to return the car. Brought it back again. They did more tests said they found nothing. Brought home again. Acted up again! Brought my car in to have everything looked at and diagnosed! They said it was the ignition fixed it. Again same issues. Spoke to several ppl saying hey I was almost in a accident now twice. No one was concerned or seemed to care. They said we MAY look at ur car tmr n drop it off. Well I am never going back.. More

SERVICE DEPARTMENT IS TERRIBLE! They are lazy and incompetent. Not only could they not fix my brand new car in a timely manner, but they wouldn’t even work on it while they had it a They are lazy and incompetent. Not only could they not fix my brand new car in a timely manner, but they wouldn’t even work on it while they had it and left me without my brand new car for 6 days!! Save yourself the time and hassle and avoid this place. My 2014 VW Passat was only two months old and CarNet didn’t work. I made an appt and waited 3 hours for them to tell me that they didn’t know what was wrong and they’d have to open a VTA with VW (a VTA is a request for technical assistance). I’d been there 3 hours and no one could have done this after the first or second hour?? Adam told me it took this long to do the “troubleshooting” that they have to do before opening a VTA. Ok, I’m no VW mechanic so I had to take their word for it. He also said that the shop foreman was working on it. Should be qualified, right? My car should be in good hands, right? Definitely not the case at Smith VW! I couldn’t wait any longer that day so I left and Adam told me that he would work on finding me a loaner so I could bring it in and leave it with them. Well, I certainly didn’t expect what was going to happen next! I took my car in on Thursday morning (Nov 13, 2014) and picked up the loaner, a Jetta, which is a decent car but much smaller than the Passat. Thursday afternoon Adam called to let me know that there was no resolution and they’d need to keep my car another day. He said they replaced a module but it still wasn’t working. On Friday afternoon the same call came again, except they hadn’t replaced any parts and had waited ALL DAY for VW to respond to the VTA. He did say that more “troubleshooting” was done, but that seems to be their vague answer to make you think they’re working on your vehicle. So, essentially, we’re no closer to a resolution than we were at this time yesterday. When I expressed my concern to Adam he reminded me that he gave me a rental. Thanks, Adam, I love that I’m paying top dollar for a loaded Passat and I’m driving a base model Jetta that my husband can’t drive because he’s not on the rental agreement and that he barely fits in because he’s 6’4”! Not to mention there’s no way that I can taxi around my daughter and her teammates plus all their backpacks and equipment in this small car. If it were just for two days we could have survived, but now we’re going into the weekend with this rental. I was furious and let Adam know as much. I told him I expected resolution on Monday because I wanted my car back. Monday came and no resolution again. He assured my husband, who had taken over communicating with them because I was livid that a brand new car couldn’t be fixed, that he had done more “troubleshooting” though. Yeah, right. On Tuesday morning (DAY 6) I called VW’s Customer Care line (800-822-8987) and submitted a complaint against the dealership. The same day my husband called our salesman and told him that if the car wasn’t fixed and returned today he would be filing a complaint with the BBB. Wouldn’t you know it, I received a call around 4pm telling me that the car was done. And what was this problem that took the dealership almost a week to find? The car lost its connection with Verizon. CarNet needs that connection to communicate. So testing connectivity isn’t at the top of the list for things to check before they started tearing my brand new car apart replacing parts? This is precisely why I feel they are incompetent. More