Smith Volkswagen

purchase of new Jetta When we went to purchase our new Jetta, we were told one figure and it turned out to be different from after signing the contract. When the contract When we went to purchase our new Jetta, we were told one figure and it turned out to be different from after signing the contract. When the contract was presented to us, conveniently the sale person had his hand over the true figures of the vehicle cost and we were told that everything is as was reviewed prior to drawing up the contract. He never went over the figures with us prior to signing the contract. The vehicle was suppose to cost 22,000 less the Volkswagen incentive package of 3500. This dealers discount was not there. The extended warranty was suppose to cost us an additional 6.00 per month. It turned out that we were charged 1000 plus 6.00 per month. When we confronted the sales manager two days later, he said he was totally up front about all the charges and even produced a printout of the documentation sent to Volkswagen. This documentation was nothing like the on we signed. Lesson learned. Review all paperwork prior to signing. Delaware does not have a 3 day grace period to review contracts. We just moved to Delaware and were unaware of this flaw. The finance manager, sales manager along with the sales representative for the extended warranty were totally untrustworthy. The sales person on the floor was good at what he does. We would not recommend purchasing a vehicle from this dealership. We contacted Volkswagen Corporate and the washed their hands of the matter stating that each dealership is privately owned and they do not have any control over them. More

Said one thing and it was opposite So I took my car to vw smiths in Wilmington to get my throttle body fixed I called in a few days before my appointment to get a estimate the guy told So I took my car to vw smiths in Wilmington to get my throttle body fixed I called in a few days before my appointment to get a estimate the guy told me 195.00 ok so I scheduled my appointment. Took it in that Monday waited about 2 hours and all of a sudden the guy said they didn't have my part. They had to order it ok so I had to get a rental since vw didn't have one there. Before I left the guy at the desk said it was going to be 605.00 I questioned him about it since I was told 195 over the phone now it's 605 I asked him is the 605 for everything he stated yes so I get a call saying my car is done. I drive an hour to get there the cashier lady than says the total, is 930.00 hmmmm what so long story short I ask for the manager and his excuse was that the guy has been there for a long time he would have never said it was 605 everything. More

2 bad experiences in 1 week Made an appointment to take my VW in for a recall (Takata airbag). I was told when I got there the service would take 1.5-2 hours. I looked on their w Made an appointment to take my VW in for a recall (Takata airbag). I was told when I got there the service would take 1.5-2 hours. I looked on their website before visiting and knew I wanted to test drive a used car for my daughter. I test drove the vehicle, it made a funny noise while slowing down (either a brake issue or a tire issue) and the salesman said he would have it looked at. I told him I wanted the vehicle and he said he would have the service dept look at it and call me when it was done. I left my license photocopy and my phone number. After an hour I went back into service to wait for my car to finish it's service. After sitting there for 15 more minutes the service tech told me that they were out of airbags. I was mad, but made an appt for the following week to get it done then. I don't get paid if I don't work so this was an unpaid afternoon off. I called early the next week to see if the airbags were in (so it didn't happen again) and what the status was of the car I test drove. Turns out they sold the car without notifying me. Seriously? More

Bad experiences Sold us a tire without a warranty and without telling us about it. We only found out when we had to replace it. No record on receipt of that so of c Sold us a tire without a warranty and without telling us about it. We only found out when we had to replace it. No record on receipt of that so of course it is our word against theirs. Worst is that Volkswagen of America won't even support the complaint. We should have known better from a company that cheated and from a dealer that let us test drive a car that was already sold. Just don't go. More

Poor service I brought my car in for service the middle of may 17, 2017. I was told (after service), everything was fine They could not fine anything wrong with I brought my car in for service the middle of may 17, 2017. I was told (after service), everything was fine They could not fine anything wrong with it. I drove down to the beach 6/13/2017. When I went to drive my car home. it would not start. Long story short...I had to have the battery replaced. How can everything be fine, when I have a weak battery? POOR SERVICE! More

They know what they're doing . I had some excessive oil consumption on my Tiguan. Other dealers could say: "we don't see anything wrong with it". But Arno and Jason got to the bo . I had some excessive oil consumption on my Tiguan. Other dealers could say: "we don't see anything wrong with it". But Arno and Jason got to the bottom of it and PCV Breather Valve was replaced as part of warranty claim. I was provided with premium rental car while my Tiguan was in the shop. A++++ More

Misrepresented themselves,can you give no stars? I was taking care of my daughter's car while she moved abroad. I knew she had paid for a service contract that covered regular mileage checks. I made I was taking care of my daughter's car while she moved abroad. I knew she had paid for a service contract that covered regular mileage checks. I made appointment at the service center closest to our. House, not where she got car. My husband took the car and when he told them there was a service contract , they said they had no way of checking on those terms because it was SAturday. (Lie)My husband just paid to get car back and deal with it later. When I then contacted them, they informed me that they don't honor service contract from anywhere. This was never disclosed to us. Corporate has also not been helpful either. Said they are powerless to do anything. In light of their recent business dealings you would think they would want some good press. $200 for an oil change! Disgraceful! More

NEVER BUY FROM HERE. ITS A SCAM. Finance manager Joe Franz promised to help with an affordable auto loan. looked at buying used but said BUY new to get lower payments. purchased an lo Finance manager Joe Franz promised to help with an affordable auto loan. looked at buying used but said BUY new to get lower payments. purchased an loaner car as NEW an was told wait 18 months then come back to get out and into a better deal. turns out not only is my weekly payments going to VW to accrue interest an not pay down my loan I'm stuck in a $800 month payment. told me my weekly payments would pay off my car sooner, 18 months I can get out and into a new loan with lower payments. turns out he got me an 2 others on false aggreements to fatten his pocket. NEVER BUY FROM HERE CUZ THEY WILL ONLY SCAM U INTO A LOAN U HAVE TO DEFAULT ON SO U COME BACK AN GET ANOTHER CAR. WORST DEALERSHIP WITH FLASE INFORMATION TO CLOSE A DEAL TO MAKE THEIR SALES GO UP. F. SMITH VW AND JOE FRANZ. More

Andy in Parts and Andy in Service Andy was so helpful to me yesterday! He is very thorough and knowledgable! Someone stole a grid off of my car and he handled it in record time. He Andy was so helpful to me yesterday! He is very thorough and knowledgable! Someone stole a grid off of my car and he handled it in record time. He is one of the many reasons I love this dealership! Both Andys are awesome! More

Never fixed my car!!! Took my car in because my car was shifting and stalling. First day no one even a knowledge my car. The next day they drove it for 5 mins said it was f Took my car in because my car was shifting and stalling. First day no one even a knowledge my car. The next day they drove it for 5 mins said it was fine. Picked up my car immediately acted up. Brought my car back being furious. They then looked at my car n said there was a shifting error. They manufactorE reset it. Then gave me my car. Next day back to Sq one. Brought back again!! Fixed my alternator. Picked up again guess what?! Only getting down the highway my battery light came on my power steering shut off and car stalled again! Called smith they said to return the car. Brought it back again. They did more tests said they found nothing. Brought home again. Acted up again! Brought my car in to have everything looked at and diagnosed! They said it was the ignition fixed it. Again same issues. Spoke to several ppl saying hey I was almost in a accident now twice. No one was concerned or seemed to care. They said we MAY look at ur car tmr n drop it off. Well I am never going back.. More