Smith Volkswagen

No games&No haggling, plenty of laughs, refreshing approach Well not sure what is going on with the other reviews here but here is my experience with my wife. We went in on what looked like a fairly busy Saturd Well not sure what is going on with the other reviews here but here is my experience with my wife. We went in on what looked like a fairly busy Saturday afternoon. We had been to 3 other Volkswagen dealerships before we went to Smith Volkswagen. We were greeted, showed around and done the test drive in 25 minutes, oh I might have left out entertained... Our salesperson Tim Smith (I think he is one of the owners sons) was like a stand up comedian. It was refreshing because it breaks up the awkwardness of the whole salesperson / customer conversation weirdness. Here is the crazy part, the first set of numbers Tim brings us back from the deal office or business center (can't remember what he called it) our trade was worth $400 more than the highest value at the other Volkswagen stores (the ones in Dover DE, Chadds Ford PA, and Bel Air MD) and the sale price on the exact same new car we looked at and priced at the other stores was $616.00 less! my wife and I were so ready to negotiate and leave if we had to and when he gave us the numbers all I could say was "if we say yes are we guaranteed these numbers?" He replied with "Yes, but you didn't let me get the rest out. You also get a free lifetime engine warranty for as long as you own the car with no limitation on miles or time". obviously we made the deal or we wouldn't be posting a review. I had never heard of this lifetime warranty, turns out the other VW stores don't have this. smith Volkswagen pays Zurich insurance to put this policy on their customers cars, I thought that was pretty smart. The only regret I have is all the time I spent haggling at 3 other Vw stores in 3 different states and it turns out the VW store that is practically in my had a better price and value with the free lifetime engine warranty right off the bat without haggling (seriously no back and forth like the other dealerships). I really never thought there could really be a fun, easy, and transparent car buying experience until I dealt with Tim Smith and his family at Smith VW. BTW... Tim if you see this I took your advice on the 41U delete, life seems to be a lot better with the delete. More

AWESOME DEALERSHIP! I was coming out of a bad financial situation and Kevin (sales) and Joe (manager) helped me find the right vehicle at the price I could afford. They I was coming out of a bad financial situation and Kevin (sales) and Joe (manager) helped me find the right vehicle at the price I could afford. They were very knowledgeable and made the process very simple. I would recommend them to anyone who would like to ENJOY the car buying experience! More

2014 jetta oil change Brought in my 2014 jetta for its first service with no appointment.. Thanks for the service, was able to bring it in and get it done in around a hour! Brought in my 2014 jetta for its first service with no appointment.. Thanks for the service, was able to bring it in and get it done in around a hour! More

Joe was beyond amazing! They really worked with me and blessed me with a new vehicle !! He was attentive and eager to please Thank Joe ... Ashley blessed me with a new vehicle !! He was attentive and eager to please Thank Joe ... Ashley More

We brought the car in for service on 13 June 2013. There were two issues that we made clear to the service desk. First issue was the oil light coming on while driving. We determined that it was probably the were two issues that we made clear to the service desk. First issue was the oil light coming on while driving. We determined that it was probably the pick-up tube. The second issue was that the two lower tail lights were not working and that the bulbs needed to be replaced. We were told that it would be a one day job and left the vehicle. On Monday, I received a call that the car would not be ready until Tuesday. Apparently, after the work on the pick-up tube was completed, the car was not road tested after it came off the lift. I was told that the car would be ready the following day. I am not sure why the car would not be road tested right after the work was completed so that we could pick up the car that night. When we did pick up the car on18 June, we noticed after we paid and got into the vehicle that the rear tail lights were not replaced. I looked again at the receipt. They replaced a front side marker light bulb (which was working). I know this because we just went to inspection and failed for the tail lights (all other lights were functional). They did give a 29 point inspection of which they check out all lights (I am not sure why they didn't notice it then). It's amazing how they listed all big ticket repairs that needed to be done on the inspection, but left off the light issue which is part of the inspection and one of the two reasons we brought it in for service. Bottom line up front, we were disappointed in the service. Now we will have to go to another repair shop to get the work completed. More

Jeff gave me a great deal on my new Tiguan and I love it! He went above and beyond to find me the exact car I want, and bring it into the dealer in 2 days. Working with Jeff was great - he is knowledgeable He went above and beyond to find me the exact car I want, and bring it into the dealer in 2 days. Working with Jeff was great - he is knowledgeable about the cars, and cares about his customers. Thanks a million, Jeff! A. Young More

After a long search for a TDI Passat, I got lucky and found Jim Leone and the Smith VW dealership. After numerous discussions with many other dealerships, Jim and the folks at Smith VW were the most hone found Jim Leone and the Smith VW dealership. After numerous discussions with many other dealerships, Jim and the folks at Smith VW were the most honest and courteous people anyone can work with on a new car purchase. I totally recommend anyone in Delaware to see Jim Leone for a great deal done with professional courtesy and expertise. More

I have purchased a total of 5 Volkswagens from Smith and have had good experiences each time. The most recent purchase a 2010 Passat was handled by Jamie. He was extremely thorough and sat in the car and have had good experiences each time. The most recent purchase a 2010 Passat was handled by Jamie. He was extremely thorough and sat in the car and walked me through all the systems and even helped me set up my cell phone for blue tooth (which I love). I have never had a bad experience with the sales or service staff. They have been in business for many years in Wilmington and I like to buy local. I would highly recommend Smith VW to anyone. L. Bell Happy VW Owner! More

Great customer service. I showed up without an appointment and the service on my VW Tiguan was done in less than 30min! Very impressive. Received great details about the service that was done on m appointment and the service on my VW Tiguan was done in less than 30min! Very impressive. Received great details about the service that was done on my car, and I was informed of future checkups that will be needed. Thank you! More

We own two VWs and have used this dealer for service since 2003. The service personell always take time to explain exactly what service is needed and how long it will require. The quality of their work since 2003. The service personell always take time to explain exactly what service is needed and how long it will require. The quality of their work is excellent. On the few times when follow-up was needed, they arranged it promptly. This year we shopped for a new VW. Smith VW were the most helpful and offered us the best deal on our new Jetta Sportwagon. It is a pleasure to have a dealer of this quality to work with. More