Smithtown Acura

When I arrive with a particular problem and present it to the service person, I am greeted with friendlyness,an understanding of the problem and a eagerness to resolve it. It is then explained to me, what ne the service person, I am greeted with friendlyness,an understanding of the problem and a eagerness to resolve it. It is then explained to me, what needs to be done, how long it will take and what it will cost. The job is done professionally and I never have to bring it back to the dealer to have a correction made. It is done right the first time. More

All the work on my 1999 TL was done in a timely manner All the work on my 1999 TL was done in a timely manner and to my satisfaction..Having a loaner car was very helpful. I would not hesitate to recomme All the work on my 1999 TL was done in a timely manner and to my satisfaction..Having a loaner car was very helpful. I would not hesitate to recommend this dealership. More

My first experience at Acura in Smithtown didn't turn out to be a good one. I wanted togo in to buy a car there because I had dreamed and saved to buy an Acura. I had saved a good amount of money and because to be a good one. I wanted togo in to buy a car there because I had dreamed and saved to buy an Acura. I had saved a good amount of money and because I was young the sales man did not have any interest in me. He was very condisending and didn't take me seriously. I was very hesitant to return when I recieved the recall. When I came in the person that I worked with in the service desk was very friendly and helpful. I came in for a recall and they found another problem that wouldve soon become serious. She helped me look into my warrenty and it allowed them to fix it that day. I wish I remembered her name because she helped out alot, not everyone is like that. She gave me a different experience which allowed me to want to return again and see that they do wonderful work. So just like anywhere I learned that not everyone will be friendly its just finding the right person. More

I have purchased and used dealership for servicing. They are courteous and very efficient. When I purchased my car at Acura it was a very satisfying experience. I would definitely buy another car at this are courteous and very efficient. When I purchased my car at Acura it was a very satisfying experience. I would definitely buy another car at this dealership and continue having my car serviced here. More

My overall experience at Smithtown Acura has been great. From the first day I bought my Acura leading to my first oil change they have always been professional and very welcoming. From the first day I bought my Acura leading to my first oil change they have always been professional and very welcoming. More

A few weeks ago, when we had four days in a row with 95+ degree weather – on the third day on my way home from Manhattan to Long Island – my air conditioning stopped working. Fortunately I was able to get t degree weather – on the third day on my way home from Manhattan to Long Island – my air conditioning stopped working. Fortunately I was able to get to the dealerships customer service department 10 min. before they closed – all the loaner cars were spoken for and the following days service calendar was full – but when I walked into the service department completely drenched in perspiration in a business suit – they must have felt sorry for me, because they made magic happen – I went home that day in the loaner, the service manager had someone look at the car obediently and diagnose what the issue was – and made sure that someone from parts, have the part up front and center so that the service person could come in first thing in the morning and complete the repair before 9 AM, and I promise to have the loaner back to them for their other commitments by that time. This is where the story should end – they had already been to over backwards an extended themselves and the following day was going to be another hundred degree day – but they went further, while working on my car the technicians noticed that strut was leaking [which was covered my my warranty] and a few other minor issues – instead of giving me the car back and asking me to bring it in another time for service – they made an accommodation for me to keep the loaner car and completed all the service that day! It's one of the many reasons why I keep purchasing Acura's and that's the main reason why I keep returning to Smithtown Acura – my many thanks again to all of the fine employees at that organization More

Smithtown Acura has the most honest and superior service department. I only have my cars serviced there.We own 4 Acura Tsx cars and have used their service for over 8 years. department. I only have my cars serviced there.We own 4 Acura Tsx cars and have used their service for over 8 years. More

We looked at Volkswagon, Audi, Infinity and many more. We think we got the best car for the money and the Smithtown Dealship was great We think we got the best car for the money and the Smithtown Dealship was great More

I bought my TSX in June of 2010. Since then, I have brought my car in for service & maintenance numerous times. The service department is GREAT! They are honest and knowledgable and friendly. They al brought my car in for service & maintenance numerous times. The service department is GREAT! They are honest and knowledgable and friendly. They always explain things to me so I understand EXACTLY what my car needs. I would DEF recommend Smithtown Acura to people. I actually already have! More

Very professional group of people. Courteous,friendly, helpful. I have 180000 miles on my MDX and it's still going strong. All it's ever needed was required maintenance. helpful. I have 180000 miles on my MDX and it's still going strong. All it's ever needed was required maintenance. More