Smithtown Acura

Always a pleasant experience at Smithtown Acura. Appointments are easy to come by. Service is done in the time promised and the special service coupons are appreciated. It's also nice to have Wifi a Appointments are easy to come by. Service is done in the time promised and the special service coupons are appreciated. It's also nice to have Wifi available in the waitng area. I can recommend this dealer for service without reservation. More

I purchased a used MDX privately and have had it serviced exclusively at Smithtown Acura. They have brought the car up to the current recommended service level. The service department has always been court exclusively at Smithtown Acura. They have brought the car up to the current recommended service level. The service department has always been courteous and professional. The quality of work has been excellent. I have always been informed of in advance of the work required and an accurate estimate of costs and the time to complete the job. When purchasing or leasing a new car, an important factor for me is the service department. I would highly recommend Smithtown Acura!!! More

I bought my certified pre-owned RDX at Smithtown Acura and have brought it back to the dealership for service. Personnel are always friendly and professional. Charges are explained and approved in advance and have brought it back to the dealership for service. Personnel are always friendly and professional. Charges are explained and approved in advance of any repair. Repairs are completed when promised. More

Everyone in the office was very nice and knowledgeable both in person and on the phone when I set up the appointment. I was very pleased with the speedy service. both in person and on the phone when I set up the appointment. I was very pleased with the speedy service. More

Outstanding people. Friendly. Makes you feel comfortable. Quick Appt. alway a loaner car. Car fixed first time every time. Price is what it is but you do not feel you're getting ripped off. Will be back!!!! Quick Appt. alway a loaner car. Car fixed first time every time. Price is what it is but you do not feel you're getting ripped off. Will be back!!!! More

I have used this dealer for years and found them to be friendly and responsive and informative ! They do listen and answer all my qustions. They a;lso review my problem and discuss what needsw to be don friendly and responsive and informative ! They do listen and answer all my qustions. They a;lso review my problem and discuss what needsw to be done to solve the problem ! Nice people and nice work ! THANKS ! Jim Moriarty More

My name is Christine DiGiacomo. I have an issue with a new car dealership, Smithtown Acura located in St. James NY. I have brought my car in 3 times now for the same problem. When I first went to take the new car dealership, Smithtown Acura located in St. James NY. I have brought my car in 3 times now for the same problem. When I first went to take the car home, there was a huge scratch on the the trunk, and a huge hair was inside the new window tint. I also decided to add a protective coating called xzilon. That day I took a loaner home instead, so they can repair the scratch, re-do the tint, and apply the coating to the interior and exterior of the car. I went to pick it up, everything looked fine. I washed my car about 2 weeks later (coating was supposed to sit for a week), and noticed there were many water spots everywhere, scratches, and major haze and swirl marks all over the car. I contacted the dealer via email, and they said to bring the car back, and they would issue a full refund that day. I said that was not what I was asking, I want the paint to look as good as the day I saw it, the original day I was supposed to take it home. So I brought the car back, got my second loaner, and they said since I do not want their detail dept to touch the paint again, since they messed up the paint on the trunk, they would have the xzilon mobile unit come in and fix it. So, I left my car again and took my second loaner. I received a call, from the MGR of the dealership, and she said the xzilon guy wants to speak to me bc he cannot find the spots and scratches I was referring to. I told him to look everywhere, because that's where they are. Car is done, I go in 2 days later to pick it up. I walk into the shop, it looks, good inside, but I still noticed the marks in the front. The service guy at the dealership said, :oh sorry, they didn't show me this spot, I will buff it again." I had 2 problems with this, they pretended to have the xzilon mobile unit come in and fix it, when they never did, and the had their service guys touching the paint again, when I specifically asked to use someone else. Now he makes the paint worse. So we go into the sunlight, and the car barely even shines now. He took the electric buffer to the ENTIRE car, now it just looks like a hallogram. Now they said they will take it to a body shop they use, and they will fix it. 1 day later, the car is ready. Looks the same. I actually took my car to an autobody shop today, to get a second opinion, and they said there is no way this car was wet-sanded and polished, it would never look the way it does now if this was the case. So the dealership is lying to me, and as per corporate chooses not to attempt to fix this problem anymore. Corporate says because all acura dealerships are owned privately, they can pick and choose how they treat their customers, and if they want to deal with them. This is unfair, I paid 35,000 for this acura, I have been trying to get this fixed for a little over 3 months now, and the dealership will not help me. What can I do? More

We visited this dealer after visiting Rallye Acura and Acura of Bay Shore and bought our TSX from Smithtown. They were upo front and honest about the financing and the features of the car. Smithtown (Rick Acura of Bay Shore and bought our TSX from Smithtown. They were upo front and honest about the financing and the features of the car. Smithtown (Rick)didn't tell me what I wanted to hear, only told me the facts. Service has been very good to deal with and delivers what they promise. Keep up the good work Smithtown More

This past september we bought our TL shawd tech from Greg at Smithtown Acura and the experience was just as easy as my other acura purchases from this dealer. We were able to work out a terrific deal on the at Smithtown Acura and the experience was just as easy as my other acura purchases from this dealer. We were able to work out a terrific deal on the car while getting the extended warranty and accessories that we wanted. Not only is the sales great but the service department is also what brings me back to acura. The kind, friendly, and honest environment is why I have been a repeat customer at Smithtown Acura. More

I would not recommend this dealer at all. Rude, mean and sales and financial people (except the general manager and George, I believe he is new car manager and he is a nice guy to work with) with an attitud sales and financial people (except the general manager and George, I believe he is new car manager and he is a nice guy to work with) with an attitude and really they don't care. I had a very bad experience with them for my purchase couple of weeks ago and never ever would deal with them again. THEY DON'T CARE ABOUT CUSTOMERS OR THEIR SATISFACTION FOR THAT MATTER. More