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Smithtown Kia

St. James, NY

4.9
2,100 Reviews
Smithtown Kia is one of the leading Kia dealerships in the Smithtown, Long Island, Nesconset, Lake Grove, & St. James NY area. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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726 Middle Country Rd

St. James, NY

11780

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Showing 2,100 reviews

June 12, 2021

Rick was very helpful and patient with me, He helped me a lot with all the work i had to provide. i’m very satisfied and happy with my car, They have excellent customer service. More

by anayellis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Groff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Smithtown Kia responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 12, 2021

Gerard made the process of ending my lease and getting into a new car extremely easy and pleasant. He is professional, courteous, and friendly. His team got everything done so quickly! I can't imagine d More

by julespaige19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rennie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Smithtown Kia responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 10, 2021

Entered Smithtown Kia Tuesday 6/1 and drove off in a brand new 2021 Kia Seltos. Gerard Rennie was extremely helpful in finding exactly what my wife and I were looking for. When he said I could get it sa More

by Sonny
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rennie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Marinaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Smithtown Kia responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 10, 2021

The sales team from the top including Paul and Scott, Frank Marinaro, Gerard Rennie, Paula in insurance and Thomas in finance are the best in the area! I love my 2022 Kia Stinger!!! More

by coppermo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rennie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Marinaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Varandas
Jun 11, 2021 -

Smithtown Kia responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 09, 2021

I just last week bought a Kia Sportage from Frank Marinaro. I can’t say enough about how wonderful this sales person is. I never felt under pressure to buy as I have from other salesman in differen More

by Kmcneill50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marinaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Smithtown Kia responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Smithtown Kia. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 08, 2021

Very upfront and honest dealership and employees. Steve was very helpful and knowledgeable about their different models and helped to find exactly what i was looking for and did everything he could to help More

by BillyC33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Pollina
Jun 09, 2021 -

Smithtown Kia responded

Congratulations on your new purchase, Billy! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 06, 2021

I purchased a used car there in January . It has been nothing but trouble . I have written numerous emails that go unanswered . My AC does not work their solution was to charge me 200 dollars to diagnose More

by Lemon
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Frank Marinaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roxanne, Mike Halliday
Jun 11, 2021 -

Smithtown Kia responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

Jun 12, 2021 -

Lemon responded

I made numerous attempts to resolve this matter and your company showed no compassion or concern for the existing problem a broken air conditioner and having to pay over four hundred dollars to replace two front tires and an alignment for a car that has 14,000 miles on it . Many of my emails went unanswered and I had my daughter bring the car in only to be treated unprofessional by Eric and Frank . After complaining and bringing in the car twice Scott offered. to waive the 200 fee for diagnosing the ac . My experience at kia was horrific and I can say at least your company was consistent in providing terrible customer service . Let the buyer beware

Jun 22, 2021 -

Lemon responded

I would never bring my car back to Smithtown Kia . They dont value the customer and provide no solutions to problems .They were consistently bad from car sales man Frank to Eric in Parts to Scott in Management . Not one of them cared about the problems I had Stay away

Jun 22, 2021 -

Lemon responded

Why cant you answer my emails I have given you my email address .You solution is to have me contact you and then provide no answers to the problems .

Jun 22, 2021 -

Lemon responded

Paul you have my email I am waiting for a response Its been weeks already wont get my hopes up

June 03, 2021

Great dealership, made it a very quick and easy process and i cant thank steven pollina enough for how easy he made it! Thank you again! More

by Fbamonte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Pollina
Jun 04, 2021 -

Smithtown Kia responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

May 31, 2021

I have been doing business with Paul Varandas for approximately 10 years, traveling all the way from Howard Beach Queens to do so. I have complete trust in him and therefore had no doubt he'd set me More

by michaelankner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rennie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Varandas, Jason Jautze
Jun 02, 2021 -

Smithtown Kia responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

May 30, 2021

I originally met with Alexa Budani who was very helpful and easy to work with. I knew Paul Varandas, Kia sales manager, from Smithtown Toyota owned by the same family and Paul directed me to Alexa. I ord More

by Larry G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marinaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Smithtown Kia responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

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