Smithtown Kia

Easy & Enjoyable We came a long way, from Long Beach, to buy our new Kia Soul through recommendation from Costco. This was a new experience for us. (We recently go We came a long way, from Long Beach, to buy our new Kia Soul through recommendation from Costco. This was a new experience for us. (We recently got a runaround from another dealership not via the Costco plan; we cancelled our deal with them). Everything went smoothly from the minute we walked in. All the paperwork was taken care of (no visit to DMV required!) Our car's features were demonstrated & explained. Gerard Rennie was knowledgeable, articulate, accommodating and personable. He dealt with all our concerns fully & courteously. We are thrilled with our new red Soul, and we highly recommend that dealership & Mr Rennie. More

Excellent Service from Alex and Mike Alex and Mike were great in helping me track down the car I wanted and getting it in a timely manner. Never felt any pressure from them and am definit Alex and Mike were great in helping me track down the car I wanted and getting it in a timely manner. Never felt any pressure from them and am definitely looking forward to working with these guys again when it's time for my wife to get a new car. More

Over the top Ask for Caleb! He stayed open late- (due to my late working job) helped me buy my first car and will definitely come back to get my next! Highly recom Ask for Caleb! He stayed open late- (due to my late working job) helped me buy my first car and will definitely come back to get my next! Highly recommend. More

EXCELLENT MY SALESPERSON WAS FRANK MARINARO AND HE WAS SO HELPFUL. I HAD CERTAIN FINANCIAL DIFFICULTIES DUE TO A BAD DIVORCE, HOWEVER, HE WORKED WITH THE POWERS MY SALESPERSON WAS FRANK MARINARO AND HE WAS SO HELPFUL. I HAD CERTAIN FINANCIAL DIFFICULTIES DUE TO A BAD DIVORCE, HOWEVER, HE WORKED WITH THE POWERS THAT BE TO ENSURE A SMOOTH TRANSITION BETWEEN MY OLD LEASE AND MY NEW. HE WAS ALSO VERY INFORMATIVE AND KNOWLEDGEABLE ABOUT THE CAR I LEASED. HE MADE THE WHOLE EXPERIENCE VERY PAINLESS AND PLEASANT. More

Caleb was an awesome salesman. Not pushy at all, super sweet and no pressure. I’d recommend him without a doubt. Your coffee area needs help, there was no was an awesome salesman. Not pushy at all, super sweet and no pressure. I’d recommend him without a doubt. Your coffee area needs help, there was no milk for the coffee. Doesn’t matter but small touches help. More

Excellent service from Brendan McCabe and Scott Preston Both Brendan and Scott were extremely helpful and patient as we were buying my sons first car as he just got his license. From start to finish everyt Both Brendan and Scott were extremely helpful and patient as we were buying my sons first car as he just got his license. From start to finish everything went smooth and they both did their best to make sure we were happy. More

Great salesperson, Ray Nassar We went to Smithton Kia after being contacted following a search with Consumer Reports. Salesperson Ray Nassar was knowledgeable and helpful throughou We went to Smithton Kia after being contacted following a search with Consumer Reports. Salesperson Ray Nassar was knowledgeable and helpful throughout the entire process, from our first questions about trim levels, options and pricing to the test drive, and negotiating the purchase price. He listened to our priorities and rather than steer us toward the higher priced model I initially chose, recommended the model that most suited out needs. I felt we got an excellent deal and that he was truly looking out for us as buyers and clients. When we came to pick up the vehicle, he took time to walk us through the features and controls. I would recommend him to anyone interested in buying a Kia! More

fantastic customer service! Ive had many dealings with Smithtown Kia and have just leased my second car with them. My salesman, Gerard Rennie, went above and beyond , to assis Ive had many dealings with Smithtown Kia and have just leased my second car with them. My salesman, Gerard Rennie, went above and beyond , to assist me , both in the lease agreement terms and the final pickup of the vehicle.After a minor problem, he went out of his way to help me any way he could. I highly recommend him! Also, the finance officer, Jeff, was a pleasure to deal with and was easy to talk to and also went above and beyond to assist my needs. Bravo to these two gentlemen!. More

Great Experience My daughter and I originally went to Smithtown Kia to get my vehicle serviced. However, during that time, we decided to look at cars for her. She foun My daughter and I originally went to Smithtown Kia to get my vehicle serviced. However, during that time, we decided to look at cars for her. She found exactly what she wanted and Kyle Karlsen went out of his way to help her get it. He was so nice and personable. Kyle answered all of our questions and if he wasn't sure, he found the answers for us. The vehicle only had one key fob, but Kyle n Scott went above and beyond to have another one made for our daughter. We were definitely in good hands. It was a Great Experience because of Kyle and Scott! More

Telluride deception BUYER BEWARE!!! THEY ARE MARKING UP TELLURIDES ABOVE MSRP WITHOUT TELLING YOU. They are then using the Kia rebates which they have to use to get it BUYER BEWARE!!! THEY ARE MARKING UP TELLURIDES ABOVE MSRP WITHOUT TELLING YOU. They are then using the Kia rebates which they have to use to get it close to or slightly below MSRP, they will not tell you this until you fill out the paperwork. This means you are paying the taxes on the above MSRP price!!!! We put a $1000 deposit down on a telluride and we were told the car was in and to come get it this week. We arranged the sale of our own car when we got that message and got a babysitter. When we tried to get it Thursday they couldn’t do it which was totally fine. We then made arrangements again to come in Friday after sending in the paperwork beforehand thursday and getting a sitter again with my wife being car-less and we were then told it wouldn’t be ready until Monday. We almost walked out several times but we were stuck as we knew what car we wanted and needed to get into a car after arranging the sale of our own. We did our research and the Telluride is an amazing vehicle and decided that’s what we wanted, Ray took a long time with my wife showing her the car and we were impressed by their “lifetime service” offer but our treatment was horrible. The market for tellurides is extremely hot so I understand them not wanting to wiggle off of MSRP but selling for above MSRP and using the rebates they have to use by KMF to get it back down to MSRP without telling the customer is immoral, especially since you are paying taxes on their marked up price. Mike the manager was not willing to do ANYTHING for us after our bad experience and finding out what they did with the marked up price and rebate, and also giving us the run around about when we could pick up the car after telling us to come in this week and moving our life around for it. Any other dealership would be throwing at least something in to make the customer happy after that type of experience. We were stuck and we were tired of the whole process so we begrudgingly took the vehicle as we know how quick they sell and not having a car of our own for our three kids. Again it is a great car and the market is extremely hot for them but it doesn’t warrant deception and poor treatment. Was absolutely shocked that nothing more was done after our whole experience. I am hoping that at least their “lifetime” service offer is better but I’m not optimistic. I would go elsewhere if you can find the telluride you want, plenty of dealerships are offering the KMF rebates on the tellurides without the deception of marking up the vehicle above MSRP. If we didn’t arrange the sale of our car we wouldn’t have done the deal. More