Smithtown Kia

Telluride deception BUYER BEWARE!!! THEY ARE MARKING UP TELLURIDES ABOVE MSRP WITHOUT TELLING YOU. They are then using the Kia rebates which they have to use to get it BUYER BEWARE!!! THEY ARE MARKING UP TELLURIDES ABOVE MSRP WITHOUT TELLING YOU. They are then using the Kia rebates which they have to use to get it close to or slightly below MSRP, they will not tell you this until you fill out the paperwork. This means you are paying the taxes on the above MSRP price!!!! We put a $1000 deposit down on a telluride and we were told the car was in and to come get it this week. We arranged the sale of our own car when we got that message and got a babysitter. When we tried to get it Thursday they couldn’t do it which was totally fine. We then made arrangements again to come in Friday after sending in the paperwork beforehand thursday and getting a sitter again with my wife being car-less and we were then told it wouldn’t be ready until Monday. We almost walked out several times but we were stuck as we knew what car we wanted and needed to get into a car after arranging the sale of our own. We did our research and the Telluride is an amazing vehicle and decided that’s what we wanted, Ray took a long time with my wife showing her the car and we were impressed by their “lifetime service” offer but our treatment was horrible. The market for tellurides is extremely hot so I understand them not wanting to wiggle off of MSRP but selling for above MSRP and using the rebates they have to use by KMF to get it back down to MSRP without telling the customer is immoral, especially since you are paying taxes on their marked up price. Mike the manager was not willing to do ANYTHING for us after our bad experience and finding out what they did with the marked up price and rebate, and also giving us the run around about when we could pick up the car after telling us to come in this week and moving our life around for it. Any other dealership would be throwing at least something in to make the customer happy after that type of experience. We were stuck and we were tired of the whole process so we begrudgingly took the vehicle as we know how quick they sell and not having a car of our own for our three kids. Again it is a great car and the market is extremely hot for them but it doesn’t warrant deception and poor treatment. Was absolutely shocked that nothing more was done after our whole experience. I am hoping that at least their “lifetime” service offer is better but I’m not optimistic. I would go elsewhere if you can find the telluride you want, plenty of dealerships are offering the KMF rebates on the tellurides without the deception of marking up the vehicle above MSRP. If we didn’t arrange the sale of our car we wouldn’t have done the deal. More

Quick, painless and easy!! We instantly fell in love with the Kia Telluride based solely on its look, but when ALex at Smith town Kia took the time to share with us all of its a We instantly fell in love with the Kia Telluride based solely on its look, but when ALex at Smith town Kia took the time to share with us all of its amazing features, we were sold! The staff was professional and polite, but Alex was an amazing salesman. We never felt pressured to purchase and he answered every question we had. it was a bit of a drive for us to get to this dealer and even though there are other Kia dealerships that are closer to where we live, we will continue to take the hike to SMithtown Kia because of our experience!! More

Sales person Didier Valles After dealing with Generation and Eagle Kia dealerships in the past, working with Didier at Smithtown Kia was simple. He met the price we were looking After dealing with Generation and Eagle Kia dealerships in the past, working with Didier at Smithtown Kia was simple. He met the price we were looking for, and as a bonus, there is free oil changes and inspections. Something the other dealers mentioned do not offer. More

Total Professionalism for selling of KIA Optima We met with Gerard three times first to be introduced to KIA through product Sedona minivan and second time after seeing an optima on the road. The Se We met with Gerard three times first to be introduced to KIA through product Sedona minivan and second time after seeing an optima on the road. The Second Time we decided to lease the Optima and place the Sedona on the back burner for a bit. In between we had a few phone calls all immediately responded to by Gerard. The third time we finalized the lease. Paul or Jeff worked with Gerard the second time to arrive at an agreed lease. Jeff or Paul helped the third time making aware of optional programs that might benefit us. There is no question we are happy with the car but the professionalism of Gerard not pressuring us to buy the first time or pestering us after visiting with phone call after phone call. Helping My wife to work with the new technologies upon delivery of the car.. The finance officer making us aware of all aspects of our lease, of programs and why they exist instead of saying you must have,buy etc. My wife and I thank Kia for these exceptional professionals and a exceptional car!!!! R & S for our new Optima More

Helpful & Friendly Service Both Alex and Craig really made me feel comfortable during my purchase of a preowned certified Kia. Car shopping is such an overwhelming experience, e Both Alex and Craig really made me feel comfortable during my purchase of a preowned certified Kia. Car shopping is such an overwhelming experience, especially since this was my first time financing a car, and they really helped to make it go smooth. I had a ton of questions and they were both patient, understanding and incredibly helpful. They were even great with working around my limiting work schedule. Definitely, recommend using this dealership! More

Smooth Sailing The salespeople were patient with us and allowed us to test drive the vehicles we were interested in. Once we settled on a vehicle and negotiated a p The salespeople were patient with us and allowed us to test drive the vehicles we were interested in. Once we settled on a vehicle and negotiated a price, we were able to work out a seamless pickup visit that got us in and out the door in under an hour, including a thorough tour of the vehicle features by our salesperson Brendan McCabe, and a straightforward explanation of our financing. More

Great Experience! I arrived at Smithtown Kia after a less than desirable experience at Karp Kia in RVC. Gerard was so enjoyable to work with- he made the process hassl I arrived at Smithtown Kia after a less than desirable experience at Karp Kia in RVC. Gerard was so enjoyable to work with- he made the process hassle-free, and did it all at a fair price. After the papers were signed, not to mention after his work hours, Gerard sat with me and explained ever bell and whistle my new Kia had to offer. Jeff, the business manager, was very down-to-earth and friendly. For once, my husband and I didn’t feel like we had to be on the defensive while at a dealership. This was, by far, the easiest experience I’ve had in a car dealership. Gerard and Jeff made leasing a new car even more enjoyable! More

Accomadating The dealer did not pressure and got several car models to test drive , The salesman Ray was very patient and spent a lot of time answering our quest The dealer did not pressure and got several car models to test drive , The salesman Ray was very patient and spent a lot of time answering our questions More

Perfection Mike Halliday was beyond helpful. Perfect experience. I will buy all my cars from him specifically from now on. The whole place was beautiful and clea Mike Halliday was beyond helpful. Perfect experience. I will buy all my cars from him specifically from now on. The whole place was beautiful and clean and so fast!!!! More

Superior Experience From the point in time that I entered into the Kia dealership with my family we were greeted in a pleasant manner. We browsed around for a short time From the point in time that I entered into the Kia dealership with my family we were greeted in a pleasant manner. We browsed around for a short time before we met with Paul Varandas who we have purchased many other vehicles from over the years. Knowing Kia would have a highly rated Kia- Nira PHEV I took the car for a test ride with Sales Counsultant, Ray Nassar who answered my many question with professionalism, being honest and is very knowledgeable. I was more interested in the car as it drove very well and had many features that I prefer know that I do a great deal of driving throughout Long Island. I was ready to know more about the vehicle and how Kia would service. The many factors in buying a Kia were the comfort of the vehicle, selection to choose from, servicing my car needs, the hybrid LIE clean-pass qualified MPG for the HOV lane, and most importantly trust in the people. Paul and Ray provided just that. Within just a few day I left the dealership with a great looking high MPG Nira, in dark blue w/ grey leather/fabric interior. A very sharp looking car, comfortable and love the luxurious features even today. Respectfully, Steven More