Back

Smithtown Kia

St. James, NY

4.9
1,758 Reviews
Smithtown Kia is one of the leading Kia dealerships in the Smithtown, Long Island, Nesconset, Lake Grove, & St. James NY area. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Contact Dealership

726 Middle Country Rd

St. James, NY

11780

Directions

By Type

Showing 1,758 reviews

November 18, 2012

Teresa Vasallo told us the day before we were going to arrive that the used car we were interested in was available. We informed her that we would be there the next day around noon. We drove 50 miles to g More

by cats09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa Vasallo
Mar 28, 2013 -

Smithtown Kia responded

I would like this review removed from our history since the review is not accurate. There were several very similar vehicles on the lot when these people contacted Teresa. The were informed of this fact and also told that we would not "hold" a vehicle over the phone without a deposit. The specific vehicle they are speaking of was in fact sold the very day the customer came in. They were offered a similar vehicle at the same price and we even offered to locate one for them.. Unfortunately they chose not to explore either of those options. Sadly if they had just taken Teresa's advice and put a hold on the specific vehicle everyone would be happy.

September 29, 2012

I just have to say that JEFF INTINI is a great sales man. very personable, friendly, and knows what he is doing. Jeff worked with me on getting the price i wanted and fought to get the right price. I was jer More

by lori.mills.12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Intini
September 23, 2012

Would do again anytime I need a car, it was a great car buying exp. No hassle, knew what we wanted when we went in, and walked out with it, Love the 2013 Soul, More

by mt.hood.9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony and Victor
August 08, 2012

I went to Smithtown Kia because I heard good things about the dealership from a friend. I was looking for a Kia Forte. After looking at the cars I saw a white Forte that I loved only to find out the car had More

by Annw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fisher and Roy Randazzo
July 12, 2012

Staff was very frienly, everyone I passed said hello to me, that is big! Most people do not even look at you. Showroom was clean and staff was very familiar with the car. Pointed out all the good points More

by susiee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Selitti
July 05, 2012

Everyone I met was very accomodating, friendly and showed a genuine interest in helping me purchase a vehicle as apposed to trying to sell me something. Rick spent a great deal of time with me, answered all More

by itstime1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick
June 30, 2012

I recently purchased a new vehicle at Kia in Smithtown, NY and must say that my experience there was a good one. Not only did I get exactly what I wanted with the vehicle but the service as well. My salesm More

by maryfrank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
victor mulvey
June 29, 2012

This is our third car purchased from Victor Mulvey Victor, Charlie The GSM and Dennis in Finance are Awesome. Bill in the service manager is always there to help and we always feel at home when we ar More

by antoo5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor, Charlie Dennis, Bill
June 29, 2012

The last time I leased a car. This tiime I really wanted to buy to own my car. I was greeted immediatley with a warm smile and handshake. Mr. Groff was friendly and informative. At no time did he treat me l More

by dsampler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Groff, Charlie and Dennis
June 11, 2012

Victor is a horrible sales man. Bought a brand new car from him in Febuary it was at night time. So he offered a free detail to remove anything that was wrong. I bought the car to him in June left it ther More

by Greece2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor
Mar 28, 2013 -

Smithtown Kia responded

We are terribly sorry that you were unhappy with your experience. Yo say you bought your car in February and brought it back to be re-cleaned? That is 5 months and quite a long time to have a new vehicle re-detailed. In this type of situation, after 5 months and the change of seasons it more than likely will take several hours to detail a vehicle. Obviously after such long length of time, no matter how well the vehicle is detailed it still won't look the same as the day you bought it. Regarding Victor leaving, I'm sure if he was in the building he would have spoken with you since this is how he earns his living. It is possible that you saw his brother who also worked here as a sales representative and has an uncanny resemblance to him. I hope we were able to shed some light on your concerns and that you will give us another shot in the future.