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Smithtown Kia

St. James, NY

4.9
2,084 Reviews
Smithtown Kia is one of the leading Kia dealerships in the Smithtown, Long Island, Nesconset, Lake Grove, & St. James NY area. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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726 Middle Country Rd

St. James, NY

11780

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Showing 2,084 reviews

December 28, 2023

It was an absolute pleasure to work woth Gerard Rennie. Made my experience top notch with no pressure. Completely full of knowledge and probably the best salesman I've ever dealt with. Will send everyo More

by Imcdesign75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rennie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Smithtown Kia responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Gerard’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person who visits us into a repeat customer. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

December 27, 2023

Waiting 3 hours for an oil change! 10:30 appointment almost 1:30 and still waiting!! More

by Ohmygod64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Bartoli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Smithtown Kia responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Kevin Bartoli, Kbartoli@smithtownkia.com

December 24, 2023

Everyone is so helpful and always have your best interests in mind at all times it is not all about making a sale. More

by Whitney21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Echezuria
Dec 27, 2023 -

Smithtown Kia responded

Thank you for your wonderful feedback, Whitney. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

December 23, 2023

Absolutely amazing experience! Working with Lance and Chad made buying our new Telluride a smooth and pleasant experience. Everyone from top to bottom at Smithtown Kia was profes More

by Michelle Gallucci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Farley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Echezuria
Dec 27, 2023 -

Smithtown Kia responded

Michelle, thank you for your kind words, and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Paul Varandas, PVarandas@smithtownkia.com

December 22, 2023

I came to Smithtown Kia to work with Gerard Rennie again, after previously leasing my car with him. This time we were buying our first car, which can be a scary process. As always, Gerard took his time to si More

by Emv8168
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rennie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Smithtown Kia responded

I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Smithtown Kia. Please feel free to contact me if you have any questions about your new purchase. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

December 19, 2023

Chad was an EXCELLENT salesman and made my entire experience a hundred time better than I expected. He went above and beyond with service. More

by avastanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bartoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Echezuria
Dec 20, 2023 -

Smithtown Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Ava! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

December 19, 2023

Had a great experience with Chad from Smithtown Kia! Chad and the rest of staff were great and super helpful along the way. We love our new 2024 Kia Sportage!! Shout out to Theresa with AllState as well More

by devonhennessy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Farley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bartoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa Fay, Marty (Finance), , Chad Echezuria
Dec 20, 2023 -

Smithtown Kia responded

Devon, first and foremost thank you so much for leaving this fantastic review! At Smithtown Kia, our team will do whatever it takes to make sure our guests get the best deal. I hope you are continuing to enjoy your new 2024 Kia Sportage and can't wait to see you again soon! Sincerely, Paul Varandas, PVarandas@smithtownkia.com

December 14, 2023

Chad was an awesome salesman who had helped me to receive the vehicle that I had submitted an order for within a reasonable amount of time. I am not sure if the order was never initially submitted by mistak More

by ThanksChad
Recommend Dealer
Yes
Employees Worked With
Chad Echezuria
Dec 15, 2023 -

Smithtown Kia responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Paul Varandas, PVarandas@smithtownkia.com

December 12, 2023

Chad was very friendly, professional and knowledgeable. I loved the car he showed me but I ultimately went with a different vehicle only because of where I wanted to be for my monthly payment. More

by Ashbrimama
Recommend Dealer
Yes
Employees Worked With
Chad Echezuria
Dec 13, 2023 -

Smithtown Kia responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Paul Varandas, PVarandas@smithtownkia.com

December 12, 2023

Fantastic dealership. Salesperson Gerard Rennie I highly recommend. He was attentive, valued our time, listened to my needs, knew the answers to all the questions we ask More

by becca2720055
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rennie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Smithtown Kia responded

Becca, thank you for your loyalty to our dealership and for taking the time to write this review. Gerard’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person who visits us into a repeat customer. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

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