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Smithtown Kia
St. James, NY
2,077 Reviews
Smithtown Kia is one of the leading Kia dealerships in the Smithtown, Long Island, Nesconset, Lake Grove, & St. James NY area. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,077 reviews
June 28, 2023
Gerard Rennie was a professional and helpful salesperson. From the time I walked in he made me feel comfortable and not pressured. Both Gerard Rennie and Paul Virandas made the whole process very smooth and From the time I walked in he made me feel comfortable and not pressured. Both Gerard Rennie and Paul Virandas made the whole process very smooth and easy. Gerard explained every inch of the car's technology and expressed to me that I could call him anytime after the sale if I had any questions. I would highly recommended this dealership and especially these these two professionals. More
by frevele
June 27, 2023
Rick was amazing to deal. He was patient had the answers to all of our questions. Everyone was so nice He was patient had the answers to all of our questions. Everyone was so nice More
by vanecallaghan
Employees Worked With
June 27, 2023
Everyone at the dealership was kind, patient, and welcoming. They look the time to answer our questions in detail and made the process effortless! welcoming. They look the time to answer our questions in detail and made the process effortless! More
by Jennifer Patel
Employees Worked With
Chad Echezuria
June 26, 2023
Gerard, Paul, and the team at Smithtown Kia made purchasing my certified Kia seamless. They were patient with helping me find a car to fit my budget then had a simple process to finalize all paperwo purchasing my certified Kia seamless. They were patient with helping me find a car to fit my budget then had a simple process to finalize all paperwork and offered multiple finance options/banks. When looking for a new or used Kia I would recommend giving Gerard a call. More
by Matt
June 26, 2023
From start to finish the whole experience was amazing. Salesman Gerard was very helpful but not pushy, finance team got me a great rate and when transferred insurance to drive home they even helped me quo Salesman Gerard was very helpful but not pushy, finance team got me a great rate and when transferred insurance to drive home they even helped me quote out new car insurance at a better price. Smithtown Kia is the place to go for your next car! More
by Hamhustla
June 25, 2023
Smithtown Kia is the creme de la creme! After dealing with a number of dealerships across NYC and LI, I finally met Chad. Chad is top notch. Not only is he extremely responsive, but when i After dealing with a number of dealerships across NYC and LI, I finally met Chad. Chad is top notch. Not only is he extremely responsive, but when it came time to pickup my new EV6, he took his time in showing my wife and I all the features of the car. Richie, the Finance Guy, was a joy to work with. He explained everything to my wife and I to make sure we understood all the financial details. Everyone in the dealership was friendly and delightful and we would gladly purchase another vehicle from Smithtown Kia! More
by shaka89
Employees Worked With
Richie, Chad Echezuria
June 25, 2023
Please steer clear of their service department for your own good. They will make up things to replace and charge you xxxxxxxx repair prices. And then when the same problem comes back up, they want to rep own good. They will make up things to replace and charge you xxxxxxxx repair prices. And then when the same problem comes back up, they want to replace parts again and charge you ridiculous prices again. Was charged almost $3000 to make air conditioner run again, due to a leak in the system. They had the car for a month. Had extended warranty at the time, so I approved it. 1 year and 1200 miles later, no ac. This is a one owner / driver, low mileage (4100 mile) car that has been garaged and rarely even taken out in inclement weather. When I brought it back, just after the extended warranty ran out, they now want to replace the lines and condenser for $1777. After declining, I Had to pay $186 To get my un-repaired car back after they had it for 3 days. Service advocate held the keys and followed me to the cashier to make sure that I paid. Total mistrust. Having an automotive background, I tested the system before I gave it to them the first time and knew that there was a leak because the 134a was extremely low on the low side. They keep changing parts and charging, and changing and charging. Maybe I am crazy, but no one should have to pay $4686 to get their ac repaired. Maybe an engine replacement. I must add, that the driver of the shuttle that brought me home and back to the service department both times was a personable and professional driver. Kudos to him. If you feel the need to go to a dealers service center, you will have a much more professional and satisfying experience by using Generation kia in Bohemia. I used them for recalls and was thoroughly satisfied with their service and speed of repairs. Cannot rate the people that I worked with other than the service advisor. No one else was around to talk to. More
by Rich M.
Employees Worked With
