Smithtown Kia

Excellent service all the way around And I purchased my lease which was due to expire and Gerard Rennie and the finance dept and the insurance dept were so helpful and efficient lease which was due to expire and Gerard Rennie and the finance dept and the insurance dept were so helpful and efficient More

Gerard has been nothing but helpful, professional and trustworthy. He has helped with three different members of my family and the process has been smooth and great. trustworthy. He has helped with three different members of my family and the process has been smooth and great. More

Thank you so much for your help with the Kia Sorento! Couldn't ask for a better sales team to help with the purchase. Couldn't ask for a better sales team to help with the purchase. More

A smooth and extremely pleasant transaction. Gerard Rennie went over and above to get me into the car I needed for my family fast. Frank in Finance and everyone at Kia Smithtown we’re an absolut Gerard Rennie went over and above to get me into the car I needed for my family fast. Frank in Finance and everyone at Kia Smithtown we’re an absolute pleasure to deal with. I wouldn’t hesitate to lease/buy another vehicle from them. More

Kevin was great. He responded quickly to all my calls and gave me plenty of information on trim levels, options and pricing. Worked with me to get the price to where He responded quickly to all my calls and gave me plenty of information on trim levels, options and pricing. Worked with me to get the price to where I wanted it. He did an excellent job of explaining all the features of our new Forte. Next time we are in the market for a new Kia we will definitely call Kevin. More

We appreciate Gerard Rennie for helping us through a painless process in purchasing our new car. We were expecting a stereotypical car buying experience, but yet left at ease and with options to consid painless process in purchasing our new car. We were expecting a stereotypical car buying experience, but yet left at ease and with options to consider. We were able to do all final paperwork from home rather than wait in the car dealership. Everything was very easy! Thank you! More

Excellent customer service! Staff was extremely friendly, knowledgeable and helpful! Lance went above and beyond making sure we were satisfied. He made trading in our old vehicl Staff was extremely friendly, knowledgeable and helpful! Lance went above and beyond making sure we were satisfied. He made trading in our old vehicle a breeze and gave us a great price on our new telluride! Rich got us a great financing rate with minimal paperwork. Gerard took a great deal of time going over the vehicles features and walking us through all electronic features. He even took the time to sync our phones to the vehicle and made sure we knew how everything worked before leaving the lot. Kia’s customer service and warranty can’t be beat! Lance, Gerard and Rich made our purchase of our new telluride the best new car purchase we have ever had! More

Kevin and Alex are great! Nicest people to deal with and were Helpful the whole time! Nicest people to deal with and were Helpful the whole time! More

Let's start from the beginning. We bought a 2016 KIA Sorento in June 2020. And we were told that the car was in great condition at the time of buying it. About a few months later We bought a 2016 KIA Sorento in June 2020. And we were told that the car was in great condition at the time of buying it. About a few months later we started having car issues. We heard a forceful churning noise from underneath the car and we called KIA to see if they can take us in. They told us we couldn't been seen "until a week or two" because there are other cars with similar problems. We told them it was an urgent matter because our car sounded like it was going to "blow-up". They said "ok, bring it in" but we couldn't get a diagnosis of the car for about a week. They eventually told us it was a "transfer case issue that could have also caused a transmission issue." They told us it was "possibly your fault by the way you drive". By far one of the most ridiculous things to tell a customer. Within that waiting period we requested for a rental car. We could not get a rental car for nearly 2 weeks! Again, told us, “Unfortunately there’s nothing we can do, we don't have any car rentals". Car is under warranty; we didn't have our car for 40 days and it took 2 weeks to get a rental. June 2022, we had oil problems. Not sure what exactly caused it but we had a leak and the pressure sensor lit up. Called KIA again to bring it in the shop, they told us they could not take us in for ANOTHER 2 weeks. We spent nearly $900.00 for the maintenance which they couldn't cover under warranty. I'm not sure what the xxxx "bumper to bumper Warranty" even means if they can't fix an issue in which we don't have control of. We brought it to the shop, they proclaimed to have finally fixed all the issues, and not even 2 months in, our car seized up. Car had NO OIL. Car completely died on us on a busy highway, with kids in the car. So we had the car towed to KIA following day. We spoke to Erica ("Manager/handler for car rentals") who does not know her job because the people their set her up for failure. Tom (a guy who give insulting opinion AND THINKS HE IS ABLE TO DIAGNOSE CARS BECAUSE HES SEEN IT HAPPEN BUT CAN’T DIAGNOSE OR SAY WHAT THE PROBLEM IS) and Kevin who oversees Erika and Tom, and yet still couldn't do a xxxx thing for us. Oh, let me give him some credit, “I jumped you in front of everyone else (15 others with similar situation), but we still have to wait for “KIA members” to come in to check your car. But we don’t have any car rentals. So you’re going to have to wait 2 weeks. (on top of the almost two weeks I have already waited with my car still in the shop) to get the car to been seen and get a rental. And here’s KIAs number, they could maybe help you. That is as much as I can do for you”. Thank you, Kevin, and I mean it. For attempting to the most that you can to help. But our car has been at the dealership/shop for close to 2 weeks. We don’t get any follow up phone calls and we still don't have a rental car. Our business with Smithtown KIA dealership is out the drain. And again, unfortunately there is nothing they can do for us. Complete trash from these customer service centers. More

The dealership was very easy to do business with. I would definitely return when I need another car I would definitely return when I need another car More