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Smithtown Volkswagen
St James, NY
2,222 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,222 reviews
June 10, 2021
I was completely satisfied with the service and help from everyone at Smithtown Volkswagon. I had a problem with one of the tires of my car and they were able to replace it with no problem. I will continue t everyone at Smithtown Volkswagon. I had a problem with one of the tires of my car and they were able to replace it with no problem. I will continue to bring my car to Smithtown Volkswagon. Thank you More
by JAVIERDAVIDCAMACHO
Verified CustomerEmployees Worked With
James Coughlin
June 04, 2021
My husband was able to negotiate my lease with Sal D'Amico over the phone and the vehicle was ready upon our arrival. Sal was very responsive to any questions we had during and after the process. Sa D'Amico over the phone and the vehicle was ready upon our arrival. Sal was very responsive to any questions we had during and after the process. Sal was very thorough in reviewing the vehicle's features with me before we left the dealership. More
by smcrocenzi
June 02, 2021
Our purchase was smooth and stress free. Given these trying times, all efforts were made to deliver safe and friendly service. The price was right and the experience will bring us back for additional au trying times, all efforts were made to deliver safe and friendly service. The price was right and the experience will bring us back for additional auto beeds. More
by dileo64
June 01, 2021
Recently my fairly new Tiguan (2 months new) unexpectedly died and had to get towed into this dealership. I understand things happen with cars, so that is not the issue for me, but what I did have an issue w died and had to get towed into this dealership. I understand things happen with cars, so that is not the issue for me, but what I did have an issue with is the complete lack of promptness and service. Unfortunately, this car stopped working on the same day I had to catch a flight! When I got dropped off to the dealership to meet the tow in, I explained my circumstance and the only response that I got was "we are very busy today" or the other service person who looked like he might have been the scheduler said right in front of me "tell her she's going to be waiting for a while". Again, I expressed that I had a flight to catch, and I was told there no lenders available and no one to assist me with getting to the airport. In the end, I missed my flight, ended up spending about $300 in Ubers & had to rearrange my travel plans because I live alone and solely rely on a car for my means of transportation. When I expressed to the dealership my issues and concerns they passed me along Volkswagen Corporates phone number. First off, the wait time was over 3 hours, they have an option where you can leave a call back number, but then the callback system tells me they will call me on a Tuesday at some time (5 days later!) I decided to wait the almost 2 hours on hold (better then the 3 hours i was expecting) told them the entire story and their response.... "I don't know why they told you to call us, we cant help you, you will have to call back the dealer to complain or try a different dealership". End of the story is, I had a brand new car that just stopped working and it seemed that no one within VW cared to seem how much of an inconvenience this caused me. More
by Joanna
Employees Worked With
Tom Wilde
June 01, 2021
Courtious staff. Prompt service. They always replied my questions very politely. Their charges are reasonable. They showed courtesy dropping me at my house and picking up in their vehicle. I thank them questions very politely. Their charges are reasonable. They showed courtesy dropping me at my house and picking up in their vehicle. I thank them for that. More
by mzilpelwar
Employees Worked With
Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman
May 28, 2021
From the moment we arrived to the time we left with our bee vehicle everyone was very professional, knowledgeable, friendly and caring making us very happy that we chose to go back to Smithtown Volkswagen. bee vehicle everyone was very professional, knowledgeable, friendly and caring making us very happy that we chose to go back to Smithtown Volkswagen. More
by cresanka58
Employees Worked With
Other Employees :
Mike DiMaria, Jim Rogers, Jhon Jaramillo
May 27, 2021
Jim was always available to talk when I needed him. He made sure everything went smoothly. He even picked me up at the train station as I traveled 4 hours to get to Smithtown. made sure everything went smoothly. He even picked me up at the train station as I traveled 4 hours to get to Smithtown. More
by irongirl59
Employees Worked With
Mike DiMaria, Jim Rogers
May 26, 2021
Tom in the service department was excellent! Got repairs covered via VW warranty on our used Jetta, purchased out of state. Rock on Tom, thank you!! covered via VW warranty on our used Jetta, purchased out of state. Rock on Tom, thank you!! More
by HRSECRZYNY
Employees Worked With
Tom Wilde
May 25, 2021
Came to look at cars and Adam helped me lease a new Volkswagen. He was super helpful and friendly, and made the process very smooth! Volkswagen. He was super helpful and friendly, and made the process very smooth! More
by jarrba1
Employees Worked With
