Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Volkswagen
St James, NY
2,222 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,222 reviews
May 19, 2021
Sales man does not care of my business , never follow up , price too high .would not recommend this dealer to anyone , very disappointed will go some where else to purchase car , price too high .would not recommend this dealer to anyone , very disappointed will go some where else to purchase car More
by waima88
Verified Customer
May 17, 2021
Bob Ribaudo From the sales department made a deal. He was excellent to work with. I felt comfortable every step of the way. I will definitely recommend him to my friends and family. excellent to work with. I felt comfortable every step of the way. I will definitely recommend him to my friends and family. More
by jbuscemi63
Employees Worked With
May 16, 2021
Very professional service tech they were able to locate the oil leak and hopefully it is repaired. So far so good. They had the car for 1 week but offered a loaner. Overall a good experience! the oil leak and hopefully it is repaired. So far so good. They had the car for 1 week but offered a loaner. Overall a good experience! More
by ELDORAGS3
Employees Worked With
Tom Wilde
May 15, 2021
Everyone was great. Straightforward, easy to work with, true to their word. The process was quick and painless, from getting the lease to signing to picking it up. true to their word. The process was quick and painless, from getting the lease to signing to picking it up. More
by acker.jaclyn
Employees Worked With
Mike DiMaria, Jim Rogers
May 14, 2021
Amazing dealership with a great sales team. Jim saw me last minute and even came in on a day off to make sure getting my new car fit with my schedule. Couldn’t recommend Smithtown VW enough for any car pu last minute and even came in on a day off to make sure getting my new car fit with my schedule. Couldn’t recommend Smithtown VW enough for any car purchase More
by s.scherer713
Employees Worked With
Jim Rogers
May 14, 2021
All i can say is that i have been in many dealerships and is always hidden fees in the end. Smithtown Volkswagen is and honest friendly and transparent would not go anywhere else thank you Smithtown VW and is always hidden fees in the end. Smithtown Volkswagen is and honest friendly and transparent would not go anywhere else thank you Smithtown VW and Bob Ribaudo for your honest and friendly service More
by MDeleon
May 14, 2021
James in service is GREAT! Bob & mike are also great in sales. Honest and straight forward! As a team they make going to the dealership easy. sales. Honest and straight forward! As a team they make going to the dealership easy. More
by jayarrastia
May 12, 2021
Over the past 15 years, we’ve had 4 VW’s, 2 leased in 2006 and 2009 and 2 owned. We always took them to Smithtown Saab and Volkswagen to get serviced, from something small like a nail in the tire (freque 2006 and 2009 and 2 owned. We always took them to Smithtown Saab and Volkswagen to get serviced, from something small like a nail in the tire (frequent) and lightbulbs (not as frequent, but still about 1x a year), to more severe things like oil pressure switches and air pumps and manifolds and gas tank emissions pumps and modules. We are down to only 1 VW in the household as I sold my car, but we will surely bring it in for service when needed (even though it sits in our garage and only gets driven 2x a week to the dry cleaners). Tom took very good care of us over the years and I enjoy the hassle-free service visits. Unfortunately, I came to a point I just didn’t want to keep putting money into my old Tiguan and sold it, otherwise I would’ve held onto it until I drove it into the ground, it was time to retire ole lassy. I strongly suggest to anyone who has an older Tiguan to check for rear end leaks because the rear 4x4 had to be replaced. More
by Dan Razz
Employees Worked With
Tom Wilde, Danielle Dipietro, James Coughlin
May 12, 2021
Two weeks ago I purchased a 2021 Volkswagen Tiguan with the most ease and effort I ever imagined. I walked in the Smithtown Volkswagen dealership with my son and daughter and with a warm greeting from the the most ease and effort I ever imagined. I walked in the Smithtown Volkswagen dealership with my son and daughter and with a warm greeting from the receptionist/assistant, who very quickly referred me to my salesman, Bob Ribaudo. While my intent was just to look at the VW Tiguan to compare against Honda Pilot, I figured I would speak with him and get some additional information. Within 5 minutes, Bob asked me if I wanted to test drive the 2021 VW SEL. My jaw almost dropped to the floor!!!! Bob encouraged us to take a nice test drive (not just up the block) and pointed out the features and explained the differences between the 2 vehicles. When we returned to the showroom, he said, you're going to leave with this car today (or by Monday). Whaaaaaaattttt???? I did not expect that. He walked me through the numbers, I provided a down payment and thought...hopefully the financing works out. Bob worked his magic and with the determination and follow-up by Bob and the Finance Manager, Mike DiMaria , I got my Tiguan by Monday 7pm!!!!!! And at 0% financing!!!! 1st time in my life. Bob, Mike and the team treated us with respect, worked hard on our behalf, and made it the easiest large purchase I've ever made. If you want to have a great car buying experience, go to Smithtown Volkswagen and see Bob Ribaudo!!!! Bob want above and beyond and is a no-nonsense, family man, that made it easy and the most pleasant time. I love my Tiguan!!!!!! More
by Tamika M.
May 11, 2021
The manager at Smithtown was great also the finance department was also great the sales person I would rather not say... Thank you 😊 P.S 👍 department was also great the sales person I would rather not say... Thank you 😊 P.S 👍 More
by TEESIX
Employees Worked With
John the Mgr was very good look, Jhon Jaramillo
