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Smithtown Volkswagen
St James, NY
2,219 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,219 reviews
June 18, 2020
Very accommodating and very real Jim was very easy to work with and was able to get me exactly what I want close to the price I wanted! He even was in touch on his days off!! Jim was very easy to work with and was able to get me exactly what I want close to the price I wanted! He even was in touch on his days off!! More
by Amess102
Employees Worked With
Jim Rogers
June 18, 2020
2019 Jetta End of covid isolation purchase, professional in all aspects. Social distancing, on time with appointments. The delivery and transfer went flawlessly. End of covid isolation purchase, professional in all aspects. Social distancing, on time with appointments. The delivery and transfer went flawlessly. I would recommend this dealership. More
by jnjolsen1
Verified CustomerJune 18, 2020
excellent customer service I buy my VWs from Smithtown VW and have been consistently pleased with the service department. Most dealerships you do not want to use their service I buy my VWs from Smithtown VW and have been consistently pleased with the service department. Most dealerships you do not want to use their service but this one is really excellent. They repair what is needed and do not try to pad the bill. I have found everyone respectful and professional. Definitely one of the best service depts. I have encountered. More
by turgeon0
Employees Worked With
Sorry, I am not sure with whom I worked but every one of them has been great over time.
June 18, 2020
This is a great dealership. Got me in and out within 2 hours. Sales was top notch and I felt as if I got a great deal. Will reccomend. hours. Sales was top notch and I felt as if I got a great deal. Will reccomend. More
by Henry
June 18, 2020
The service was phenomenal from beginning to end. Sal and Mike were extremely knowledgeable and professional. I will definitely recommend to family and friends. Thank you! Mike were extremely knowledgeable and professional. I will definitely recommend to family and friends. Thank you! More
by mrstameikagrant
June 17, 2020
Vw smithtown was accommodating and listen to all my Vw smithtown was accommodating and listen to all my needs . I appreciated no one tried to push what I did not ask for. I will definitely reccomend Vw smithtown was accommodating and listen to all my needs . I appreciated no one tried to push what I did not ask for. I will definitely reccomend More
by wittnwisdom
June 16, 2020
nowhere to sit if you aren’t willing or able to go up a long flight of stairs. bought the car used less than 15,000 miles ago. somehow i went from the tires being rated a 12 to them rated a 5 and the rim long flight of stairs. bought the car used less than 15,000 miles ago. somehow i went from the tires being rated a 12 to them rated a 5 and the rim is all scratched up. i think i will be taking the car elsewhere from now on. More
by Chris
Employees Worked With
Tom Wilde
June 16, 2020
I got myself a full-sized spare tire for my VW Tiguan in case I get a flat on the highway or have to travel a long distance to get it fixed, since Volkswagen Germany only had provided me with a donut - whic case I get a flat on the highway or have to travel a long distance to get it fixed, since Volkswagen Germany only had provided me with a donut - which can damage the front or rear differentials in the 4 wheel drive system. So anyways, I had a gouge from my snow blower or possibly from the last time I used it running over something - in other words it was flat. Smithtown Saab/VW replaced the tire very quickly and at a fair cost... I have a brand new tire now for a spare and it matches the other 4 that are on the car. When the other 4 wear, I’ll probably take the car here for tires because they know what they’re doing and won’t lose a lug nut like this tire place in Selden did. More
by Dan Razz
Employees Worked With
Tom Wilde, Danielle Dipietro, James Coughlin
June 16, 2020
Up front, honest, very little haggling....good price The sales experience was to the point, straight forward. Jim was attentive, and John the sales manager was involved and informative during the sales The sales experience was to the point, straight forward. Jim was attentive, and John the sales manager was involved and informative during the sales process. More
by jf
Employees Worked With
Jim Rogers, Jhon Jaramillo
June 16, 2020
Kind, efficient, no-hassle, professional operation We walked in; we knew what we wanted...they responded in a friendly and efficient manner. We met Joe who had a great sense of humor and a personality We walked in; we knew what we wanted...they responded in a friendly and efficient manner. We met Joe who had a great sense of humor and a personality that puts one at ease. Mike did the financing and is a sharp "up-and-coming" young professional. We got a "good deal". It was a Win-Win! Sebastian & Carolyn LiVolsi More
by SEBASTIAN
Employees Worked With
I don't believe Scott Miller was there; we worked with Joe in Sales., Mike DiMaria, Scott Miller
