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Smithtown Volkswagen
St James, NY
2,201 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,201 reviews
June 10, 2020
Tom and Smithtown Service is the best You guys are always professional and honest. This is why I never go anywhere else. It is always a pleasant experience coming in. Thank you for everyth You guys are always professional and honest. This is why I never go anywhere else. It is always a pleasant experience coming in. Thank you for everything More
by jongsurvey
Verified CustomerEmployees Worked With
Tom Wilde
June 10, 2020
as far as the service dept goes... easy to deal with. drop off and pick up convenient easy to make appointment. conveniently located. all good drop off and pick up convenient easy to make appointment. conveniently located. all good More
by tonyjtallarico
Employees Worked With
Danielle Dipietro
June 10, 2020
Going to this dealership has been a positive experience every time. Everyone is always professional and courteous. They have always resolved my car’s mechanical problems. every time. Everyone is always professional and courteous. They have always resolved my car’s mechanical problems. More
by FFRANCESCAFARINA
Employees Worked With
Tom Wilde
June 10, 2020
Run down, not the most professional or efficient staff. They never have loaners unlike BMW. The lounge is run down and very outdated. The staff always seem unhappy and aren't very presentable or professiona They never have loaners unlike BMW. The lounge is run down and very outdated. The staff always seem unhappy and aren't very presentable or professional. My car was done for hours yet no one called, I had to reach out. They give you the keys to your vehicle after it's being serviced and don't bother to inform you of where the car is even parked! I can fend for myself however that's not the way to run a foreign car dealership, one that's providing somewhat nicer cars. The guy came out after I had to wait for him and my car ended up being stowed about a 1/4 mile into the lot. How the heck is that professional? Not to mention it's covid however it shouldn't take 3-4 hrs for an oil change after I made an appointment. Unheard of. I also left multiple voicemails after I was told I would be refunded for something bc I have a lease after they forced me to pay to have my car looked at. The service manager never called me back after I called and left a few polite voicemails, I just wanted them to keep their word and I was friendly about it. Ended up just taking the $150 loss. Don't recommend VW in general, however Huntington VW is much better. More
by malstjoh
Employees Worked With
Aaron Klauschke, Scott Miller, Danielle Dipietro
June 09, 2020
Excellent experience I would recommend this dealership to others. I cannot type a 25 word review the fact that it will not let me out is silly. others. I cannot type a 25 word review the fact that it will not let me out is silly. More
by ebuhl17
Employees Worked With
Jim Rogers, Jhon Jaramillo
June 08, 2020
2020 Jetta I had a great experience with Jim. He was communicative, thorough, and enjoyable to work with. He and Mike were accommodating by providing a contactle I had a great experience with Jim. He was communicative, thorough, and enjoyable to work with. He and Mike were accommodating by providing a contactless experience due to Covid-19. I was able to complete the majority of the process on the phone and only needed 45mins at the dealership to finalize the contract. They met me outside and used a shaded table to review/sign documents. They also followed up within 48 hours to see how my car was operating. I will recommend others to this location. More
by Sean
Employees Worked With
Mike DiMaria, Jim Rogers, Jhon Jaramillo
June 08, 2020
Everyone was great, helped me greatly. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word greatly. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word More
by JAYMELEWIS5
Employees Worked With
Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman
June 07, 2020
Jim R (sales) and Mike D (finance) went above and beyond to help us find our dream car. They were awesome to work with and genuinely great guys; they made buying a car during COVID feel totally normal and h to help us find our dream car. They were awesome to work with and genuinely great guys; they made buying a car during COVID feel totally normal and hassle free. Thanks, VW Smithtown- we love our new Atlas! More
by Kyra
Employees Worked With
Mike DiMaria, Jim Rogers
June 06, 2020
excellent A very good experience in the dealership with Mr. Bob Ribaudo and the financier Mike DiMaria, excellent sales person and I recommend them. They were a A very good experience in the dealership with Mr. Bob Ribaudo and the financier Mike DiMaria, excellent sales person and I recommend them. They were able to meet my expectations. More
by ayeison1977
June 05, 2020
This was by far the easiest car purchase I’ve ever had. Bob and Mike were both a pleasure to deal with. I would highly recommend Smithtown Volkswagen. Bob and Mike were both a pleasure to deal with. I would highly recommend Smithtown Volkswagen. More
by dstathis
