Smithtown Volkswagen

I found it to be very professional. Jim and Mike were pleasant and not pushy like other car salespeople I’ve met in the past. pleasant and not pushy like other car salespeople I’ve met in the past. More

Quick and easy transaction. Every thing was delivered as promised. Staff was nice and professional. Waiting on check for lease end, will hopefully receive it in time. promised. Staff was nice and professional. Waiting on check for lease end, will hopefully receive it in time. More

We had a great experience at Smithtown VW. Jim was very attentive during the entire process and everything was seamless. We love our new Tiguan. Thanks! attentive during the entire process and everything was seamless. We love our new Tiguan. Thanks! More

Don't Even Bother Asking For a Warranty Claim I have a brand new VW, and the sidewall of my tire randomly blew out. I didn't hit a pothole, as my rim was in perfect condition, and there was no me I have a brand new VW, and the sidewall of my tire randomly blew out. I didn't hit a pothole, as my rim was in perfect condition, and there was no metal or nails inside the tire. So I tried to ask for VW to look at my tire for defects as sidewalls don't randomly blow out for no reason. They assured me that there is no such thing as a defective tire, and found no evidence of a road hazard blowout. So since they refused to even go through Firestone for a warranty claim since VW claimed there were no defects on my tire, I had to open one myself (which VW should had done, as that is Firestone's policy). I asked VW to call Firestone back and provide them my warranty claim reference number, and the VW service manager must have argued so much with Firestone, that the Firestone representative had to hang up on her. I don't understand why there was any conflict to begin with, as I thought both parties would had been interested in helping their customer, not just Firestone... So I had VW replace my tire, but I kept the blown out tire and brought it to a Firestone. Firestone sided with me at the end, and gave me a full refund of the tire that I purchased at VW.... Not sure why VW went through all of that trouble to NOT help me, when Firestone was so eager TO help me... seems very backwards to me.... My whole experience felt like VW was very against the idea that my tire WAS defective, and didn't want to even look at it. My family and I had purchased 4 vehicles from this dealership in the last 4 years, and this is how I am treated? I can tell you that myself nor my family won't be coming back to this dealership. Another family was ready to buy another car next month and was planning to purchase it here, but after hearing this whole story, they said there is no way they will give their business here... What a shame that you will lose out on this business because of a tire. Please review your customer service, or if this whole thing was because of policy, then review your policy... as I shouldn't have had to jump through so many hoops and have VW turn their backs on me over a simple tire. I am just glad Firestone actually tries to help their customers and was able to refund me my money. More

Poor pandemic mitigation measures The service, while satisfactory in its substance, left an overall poor impression. Specifically, I am referring to the wholly inadequate pandemic spr The service, while satisfactory in its substance, left an overall poor impression. Specifically, I am referring to the wholly inadequate pandemic spread mitigation measures. Apart from the office staff, no other employees wore face covering, including technicians directly working on cars and a person who pulled the car up from the shop. There was also no indication that the car had been disinfected. The true impact of such shortcomings is difficult to xxxxx but the perception of disregard to the customers and the larger public safety is impossible to shake off. More

Inspection I had a wonderful experience w/Danielle and in the past w/Tom. She was helpful and assisted in getting the job done quickly. There was a minor repai I had a wonderful experience w/Danielle and in the past w/Tom. She was helpful and assisted in getting the job done quickly. There was a minor repair I had to make and she informed me about it. It was reasonably priced and completed quickly! I highly recommend Danielle and Tom for service they are both amazing and have had great experiences with them through out the years! You guys have a great team of professionals in service dept. please reward them accordingly! More

Alll of the members of the service department that we have met in person and by phone are excellent, courteous and accommodating. They exceed our expectations regardless of any service or questions or have met in person and by phone are excellent, courteous and accommodating. They exceed our expectations regardless of any service or questions or concerns that we may have. More

excellent service and pleasant, knowledable advisors. GREAT SERIVCE ADVISORS WHO WERE PLEASANT, KNOWLEDGABLE AND HELPFUL. VEHICLE WAS READY WHEN PROMISED, WORK WAS DONE WELL AND RECOMMENDATIONS FOR FUTU GREAT SERIVCE ADVISORS WHO WERE PLEASANT, KNOWLEDGABLE AND HELPFUL. VEHICLE WAS READY WHEN PROMISED, WORK WAS DONE WELL AND RECOMMENDATIONS FOR FUTURE REPAIRS (IE, NYSI) WERE MADE. More

Going to this dealership has been a positive experience every time. Everyone is always professional and courteous. They have always resolved my car’s mechanical problems. every time. Everyone is always professional and courteous. They have always resolved my car’s mechanical problems. More

Run down, not the most professional or efficient staff. They never have loaners unlike BMW. The lounge is run down and very outdated. The staff always seem unhappy and aren't very presentable or professiona They never have loaners unlike BMW. The lounge is run down and very outdated. The staff always seem unhappy and aren't very presentable or professional. My car was done for hours yet no one called, I had to reach out. They give you the keys to your vehicle after it's being serviced and don't bother to inform you of where the car is even parked! I can fend for myself however that's not the way to run a foreign car dealership, one that's providing somewhat nicer cars. The guy came out after I had to wait for him and my car ended up being stowed about a 1/4 mile into the lot. How the heck is that professional? Not to mention it's covid however it shouldn't take 3-4 hrs for an oil change after I made an appointment. Unheard of. I also left multiple voicemails after I was told I would be refunded for something bc I have a lease after they forced me to pay to have my car looked at. The service manager never called me back after I called and left a few polite voicemails, I just wanted them to keep their word and I was friendly about it. Ended up just taking the $150 loss. Don't recommend VW in general, however Huntington VW is much better. More