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Smithtown Volkswagen
St James, NY
2,201 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,201 reviews
April 30, 2020
Great service great team. Always pleasure to work with Tom at service. Very quick and helpful. Rafael drove me to my work. Very hardworking, bright team. They were extremely ca Always pleasure to work with Tom at service. Very quick and helpful. Rafael drove me to my work. Very hardworking, bright team. They were extremely careful with CDC guidelines during this pandemic. See you guys soon. More
by Suleyman A.
Verified CustomerEmployees Worked With
Rafael, Tom Wilde
April 27, 2020
Great and very professional. 'Xxxxxxxxxxxxxxx. !!!!!! Prompt, clean, Happy. The fact is I am satisfied. And have nothing more to say. Have a good day! Stay safe. Prompt, clean, Happy. The fact is I am satisfied. And have nothing more to say. Have a good day! Stay safe. More
by RENEER4666
April 27, 2020
Great experience! I had a great experience at Smithtown Volks Wagon and will definitely go back again. The salesman was extremely knowledgeable and helpful. I would def I had a great experience at Smithtown Volks Wagon and will definitely go back again. The salesman was extremely knowledgeable and helpful. I would definitely recommend him. More
by Happy customer
Employees Worked With
Howard Feinman
April 27, 2020
Treated Great! Came in hoping to not repeat a bad experience at another dealer and I got treated great. Unrelated to the bad experience, I asked the other dealer lo Came in hoping to not repeat a bad experience at another dealer and I got treated great. Unrelated to the bad experience, I asked the other dealer look for an antifreeze leak 25,000 earlier while it was under warranty. They couldn’t find it. Smithtown found it during routine maintenance by themselves and then told me it was still under warranty. Only by about 3k short. I didn’t realize it was a 60 k power train warranty. Looking out for me - what a concept! And a loaner car overnight to boot. And it didn’t need brakes or tires when I asked them to check. Definitely coming back. BTW. I almost never do surveys and hate the hard sell, “ if you don’t give me the highest rating then I failed”. Didn’t happen here, no calls etc. This the second email to see if I was happy. I had the service done about two months ago. Great job! More
by DAN.MAHONEY880
Employees Worked With
Danielle Dipietro
April 22, 2020
Prompt service. Worked very well with a customer's schedule. Good communication. Polite and complete explainations of work needed, work done and work that will be coming due. schedule. Good communication. Polite and complete explainations of work needed, work done and work that will be coming due. More
by ctbaars
Employees Worked With
Tom Wilde, Danielle Dipietro
April 21, 2020
I always have the best experience at Smithtown Volkswagon. Extremely nice and never have an issue with any work done to my car. I would absolutely recommend. Volkswagon. Extremely nice and never have an issue with any work done to my car. I would absolutely recommend. More
by krystieward1127
Employees Worked With
Danielle Dipietro
April 16, 2020
Great, everytime! Every time I have been here for service, the service dept has been extremely professional, and, accomodating. I do not have one complaint, but, ,I hav Every time I have been here for service, the service dept has been extremely professional, and, accomodating. I do not have one complaint, but, ,I have have much to smile about. I will continue to bring my vehicle to Smithtown VW. More
by tony
Employees Worked With
Tom Wilde, Danielle Dipietro
April 14, 2020
Very fast and courteous service and wore gloves put keys in a baggy and wiped the car when they were done. I want to thank them for such quick service too in a baggy and wiped the car when they were done. I want to thank them for such quick service too More
by RICHDEDONATO
April 10, 2020
Able to get service with minimal interaction. Appreciate that during a pandemic. The social distancing was observed. I was able to pick up without seeing anyone. that during a pandemic. The social distancing was observed. I was able to pick up without seeing anyone. More
by SILVESTERSUSAN
Employees Worked With
Danielle Dipietro
April 08, 2020
I would give them 6 stars if I could. My car sat for 3 weeks because of the virus, and I decided to start it up to ensure the battery had a charge. The car started fine, but the engine was hardly running weeks because of the virus, and I decided to start it up to ensure the battery had a charge. The car started fine, but the engine was hardly running and drove very shaky and rough. Of course I took it in to Smithtown VW and had them take a look at it. They replaced a faulty part and cleaned out the engine because there was all this carbon gunk on everything. The car is running much better, and they even changed my oil too because you’re supposed to do that when cleaning the engine. What I would have imagined to be an expensive day wasn’t really too bad, just a cleaning. I drove the car pretty aggressively afterwards to see if it would run bad and it didn’t, wow those cars really do take off like the road runner bird haha! More
by Dan Razz
Employees Worked With
Tom Wilde
