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Smithtown Volkswagen
St James, NY
2,201 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,201 reviews
March 05, 2020
The dealership was fine and the employees were nice... other than having an issue getting a repair that VW was aware of and not the dealership the experience was fine. other than having an issue getting a repair that VW was aware of and not the dealership the experience was fine. More
by omarkarasu
Verified Customer
March 03, 2020
Great Experience It was a pleasure doing business with Jim. He made our experience enjoyable, quick and easy! We were at the dealership with our 5 year old daughter a It was a pleasure doing business with Jim. He made our experience enjoyable, quick and easy! We were at the dealership with our 5 year old daughter and instead of being impatient (as most 5 year old are), she was having fun and talking to Jim as if she had known him for years! More
by clarke1117
Employees Worked With
Jim Rogers
February 29, 2020
AMAZING experience! Car shopping can be a most tedious task... Nicole, Sal & Mike made our experience an absolute pleasure! Each of them couldn't have been more kind! Car shopping can be a most tedious task... Nicole, Sal & Mike made our experience an absolute pleasure! Each of them couldn't have been more kind! More
by ryansmom26
February 28, 2020
Emergency service visit when I discovered the key for my wheel locks went missing. Team stepped in a had tech remove the locks on all four tires and reinstall new lug nuts. In and out in less the 45 minu wheel locks went missing. Team stepped in a had tech remove the locks on all four tires and reinstall new lug nuts. In and out in less the 45 minutes. Job well done taking care of a customer in need! More
by racefan92
Employees Worked With
Tom Wilde
February 28, 2020
Respectful, Rapid Responder, providing convenient communication, Strongly Recommended if you are looking for trusted salesman who is not trying to rip you, definitely will come back communication, Strongly Recommended if you are looking for trusted salesman who is not trying to rip you, definitely will come back More
by MK
Employees Worked With
Mike DiMaria, Jerson Escalante
February 27, 2020
Fourth VW purchase. Fourth VW purchased at Smithtown Volkswagen. This was for my youngest daughter and her first new car purchase. The sales experience was as good as e Fourth VW purchased at Smithtown Volkswagen. This was for my youngest daughter and her first new car purchase. The sales experience was as good as ever. More
by l.davis0
Employees Worked With
February 27, 2020
Tom does an awesome job. Professional, friendly, and outstanding customer service. I’ve only brought in my car for routine maintenance work and it’s been a pleasurable experience. outstanding customer service. I’ve only brought in my car for routine maintenance work and it’s been a pleasurable experience. More
by C. Lee
Employees Worked With
Tom Wilde
February 27, 2020
Very pleased with Smithtown Saab and Volkswagen. I had a headlight out on my Tiguan and they replaced it 1, 2,3. The Xenon bulbs are expensive when they burn out, so don’t be shocked if you get a bill of ov headlight out on my Tiguan and they replaced it 1, 2,3. The Xenon bulbs are expensive when they burn out, so don’t be shocked if you get a bill of over $200 - it’s just an expensive bulb. Now both headlights shine nice and white the way they should and hopefully I’ll get a decent life out of them. Thank you Tom for accommodating me! More
by Dan Razz
Employees Worked With
Tom Wilde, Danielle Dipietro, James Coughlin
February 27, 2020
Having done business with Smithtown Volkswagen for many years, I always feel welcome whether buying a new car or service appointments. Service dept is very accommodating. years, I always feel welcome whether buying a new car or service appointments. Service dept is very accommodating. More
by BEEMER5064
Employees Worked With
Tom Wilde
February 27, 2020
We had a great experience with Aaron at Smithtown VW. His knowledge and experience helped us decide on the perfect VW for our needs. He was patient, kind and thorough with our trade in and purchase. Th His knowledge and experience helped us decide on the perfect VW for our needs. He was patient, kind and thorough with our trade in and purchase. This dealership is exceptional, I would highly recommend them to anyone wanting to buy or lease and of course, ask for Aaron! More
by Patricia Schug
Employees Worked With
Mike DiMaria, Aaron Klauschke
