Smithtown Volkswagen

Routine Maintenance Showed up and was taken on time. Scott, the service engineer, was welcoming and efficient. Waited upstairs for car to be done. Was kept informed as Showed up and was taken on time. Scott, the service engineer, was welcoming and efficient. Waited upstairs for car to be done. Was kept informed as to the progress and was out in a reasonable amount of time. More

They were very nice and helpful. Tom over in service got me in and out of the shop very quick. He was also very polite and professional me in and out of the shop very quick. He was also very polite and professional More

Very friendly and eager to work with my family. Sal gave me his personal cell and would respond to texts and calls after hours. I really appreciate the efforts! me his personal cell and would respond to texts and calls after hours. I really appreciate the efforts! More

Honest and Clear Jerson took his time to listen to me and delivered exactly what I was looking for. Mike took the time to understand my financial outlook and worked to Jerson took his time to listen to me and delivered exactly what I was looking for. Mike took the time to understand my financial outlook and worked to come to a mutual and fair agreement. More

Hose repair Always very friendly, easy to make appointments. They always do a great job and always very professional. Highly recommend coming to Volkswagen servic Always very friendly, easy to make appointments. They always do a great job and always very professional. Highly recommend coming to Volkswagen service for anything. More

everything that needed to be done was taken care of very pleased with the dealer ship . I'am very happy with my Jetter. Rides awsome, good on gas, love all the features on the car and very easy to use t very pleased with the dealer ship . I'am very happy with my Jetter. Rides awsome, good on gas, love all the features on the car and very easy to use them. More

Awesome service center I was very pleased with the service and efficiency of the entire department. Everything I needed to get done was taken care of. They are the best! I was very pleased with the service and efficiency of the entire department. Everything I needed to get done was taken care of. They are the best! More

We were very pleased with the service and efficiency of Smithtown Volkswagon. Our salesman was great, very easy to do busy with and genuinely concerned to our needs. Smithtown Volkswagon. Our salesman was great, very easy to do busy with and genuinely concerned to our needs. More

Good customer service When I purchased the car I was given 2 free oil changes. I went in for my 2nd oil change was told that the offer expired. The woman called management When I purchased the car I was given 2 free oil changes. I went in for my 2nd oil change was told that the offer expired. The woman called management and was able to extend the offer and I got my free oil change Only problem is my seat belt would not retract and they had to order the part. As of this date I still haven’t heard anything about the part. I’m now out of state so it’s not a problem at the moment More

Not a good experience I made an appointment to have my car looked at in the repair shop for 1pm on January 6th.. I dropped off the car and was told I would hear in a few h I made an appointment to have my car looked at in the repair shop for 1pm on January 6th.. I dropped off the car and was told I would hear in a few hours the results of the diagnosis of the problem. At 4pm I called the office as I had not heard anything. The service woman stated that she would have James call me right back as he was busy with a client. 40 minutes passed with no call. I called back and was told the same thing...he will call me right back. Again, no call so I called back at 5pm was put on hold for 10 minutes until James came on phone to tell me of repair. He said it would be a few days as parts had to be ordered. I asked if I could get a loaner and he said there were none available until the following morning. The service was completed by the end of last week and the loaner was returned. The major problem that I have about your service is twofold. First, what is the point of making an appointment if it then takes almost 5 hours for someone to look at my car after it was dropped off? Second, the responsiveness and call-back for status on car was deplorable. It seems like you have nice people in your office but it is clear that you are totally understaffed or you have people that just don't care about calling your customer back. I had to call your service department three times in over an hour to get someone to tell me what was happening with my car. All three times I had to listen to your tape recording while on hold stating that you are the number 1 service provider on Long Island. You may want to update that recording. More