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Smithtown Volkswagen
St James, NY
2,222 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,222 reviews
December 17, 2019
Excellent Customer Service As always, I am treated like royalty. Always a smile, always concerned about my satisfaction. Never been disappointed, that is why my family and I k As always, I am treated like royalty. Always a smile, always concerned about my satisfaction. Never been disappointed, that is why my family and I keep coming back. I am treated with respect and courtesy. More
by pjorlando1
Verified CustomerEmployees Worked With
Danielle Dipietro, James Coughlin
December 16, 2019
Great service I don't understand why we have to write this much. I didn't even want to write it when I saw it. But I couldn't stand in the service department agains I don't understand why we have to write this much. I didn't even want to write it when I saw it. But I couldn't stand in the service department against Tom's friendly and flawless service understanding. Excellent speed and quality service More
by LEVENTGUNES
Employees Worked With
Tom Wilde
December 16, 2019
Excellent customer service and honest dealing. Howard at Smithtown Volkswagen was excellent explaining the pricing and finding me a new 2019 Tiguan I am new leasing. No pressure sale and they worke Howard at Smithtown Volkswagen was excellent explaining the pricing and finding me a new 2019 Tiguan I am new leasing. No pressure sale and they worked hard to fit the vehicle into the budget I was looking for. More
by j.p.leavit
Employees Worked With
Howard
December 13, 2019
Good experience Sal my salesman as well as Mike in finance made the process painless. I did not feel pressured and both gentlemen answered whatever questions I asked. Sal my salesman as well as Mike in finance made the process painless. I did not feel pressured and both gentlemen answered whatever questions I asked. I find the employees at this dealership professional and courteous. I had a very minor repair come up and Danielle in service, who is also very polite and courteous, had me in and out in less than two hours. Overall good experience. More
by lphonold
December 11, 2019
OUTSTANDING My review of Smithtown Volkswagen is that the service and professionalism began as I walked into the Service Office and continued into the showroom.In My review of Smithtown Volkswagen is that the service and professionalism began as I walked into the Service Office and continued into the showroom.In both areas I felt at ease and confident that I was receiving Great service. I came to get my 2017 Tiquan Inspected and left after purchasing a 2020 Tiqual with great satifaction. Both Jerson Escalante and James Coughlin made sure I understood everything about my 2020 Tiquan - It simply was a Great experience. Thank You Carole Byrd More
by cbyrd215
Employees Worked With
Jerson Escalante, James Coughlin
December 10, 2019
Straightforward & Efficient. I leased a 2019 Tiguan and had a wonderful experience. They gave me a great deal and everyone was a pleasure to do business with. Salesman Jerson, ma I leased a 2019 Tiguan and had a wonderful experience. They gave me a great deal and everyone was a pleasure to do business with. Salesman Jerson, manager Nicole and finance manager Mike — highly recommend all 3 of them! More
by vabarbato90
Employees Worked With
Mike DiMaria, Jerson Escalante, Nicole Miller
December 09, 2019
Smooth, hassle free transaction. our entire purchase experience has been smooth and customer-focused. There was no awkward upsell or pressure, the agreed-upon price was respected and our entire purchase experience has been smooth and customer-focused. There was no awkward upsell or pressure, the agreed-upon price was respected and Tom went out of his way to make the sale work for us. An example of this was the morning after we bought our new car we woke to a flat tire, Tom without question said he would have it taken care of, and took steps for us to easily get the tire fixed without cost to us (which was appreciated and unexpected, true customer-focused service). More
by BRYAN.FAREVAAG
Employees Worked With
Tom Baldassare
December 09, 2019
A great experience Excellent service. Done quickly at a great price! Tom Wilde is a great asset to Smithtown VW! He explained everything before work was done. I'm a ver Excellent service. Done quickly at a great price! Tom Wilde is a great asset to Smithtown VW! He explained everything before work was done. I'm a very happy customer More
by michaelcastain
Employees Worked With
Tom Wilde
December 06, 2019
Thanks! These guys always take care of me and my car. I never feel like they’re trying to take advantage of me and my car is always left in better shape... These guys always take care of me and my car. I never feel like they’re trying to take advantage of me and my car is always left in better shape... More
by joshua.m.glass
Employees Worked With
James Coughlin
December 06, 2019
Great dealership Salesman Bob and Manager Tom worked very hard to find the exact car that I wanted. Great lease price as well. Very happy with the experience. Salesman Bob and Manager Tom worked very hard to find the exact car that I wanted. Great lease price as well. Very happy with the experience. More
by tjv0
Employees Worked With
Other Employees :
(no other place to put this - dealership looks a little shabby - nothing like Huntington VW), Tom Baldassare
