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Smithtown Volkswagen
St James, NY
2,204 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,204 reviews
November 27, 2019
Easy, honest and happy! My husband and I have been to other dealerships in the past. We always left confused and deflated. Aaron immediately made us feel comfortable and he My husband and I have been to other dealerships in the past. We always left confused and deflated. Aaron immediately made us feel comfortable and heard. He explained every single button and option for the car we were looking at. He gave us reasonable prices and worked with us until we were comfortable with the cost. The day we picked up the car he again sat with us, reexplained everything and helped me to se up my phone. He called us the following day to make sure we were still happy and to see if we had any concerns. Aaron was amazing! And we will highly recommend him and Smithtown VW to any friends and family in the future. More
by sahrens9790
Verified CustomerEmployees Worked With
Aaron Klauschke, Jerry Merlo
November 27, 2019
Very easy process I would recommend this dealership. It was easy to get an appointment and it did not take long for the problem to be resolved. I will bring my car ther I would recommend this dealership. It was easy to get an appointment and it did not take long for the problem to be resolved. I will bring my car there for my next service. More
by corgigirl_3
Employees Worked With
Edward Merman
November 27, 2019
Howard Feinman, Sales Representative Howard Feinman, our sale representative, was very professional and accommodating. He spent more than the required amount of time with us before the s Howard Feinman, our sale representative, was very professional and accommodating. He spent more than the required amount of time with us before the sale and more than two hours with us in the car when we picked it up on 11/22/19. His knowledge and friendly manner made it easy to follow along with all the new bells and whistles. He is an incredible asset to the dealership. More
by kearchacki
Employees Worked With
Howard Feinman, Mike DiMaria, Tom Wilde
November 25, 2019
I expected better. They said they were going to check things that were never checked. I expected more from them. I got charge for things I should’ve got charged for. They said they were going to check things that were never checked. I expected more from them. I got charge for things I should’ve got charged for. More
by susanne.simko
Employees Worked With
Tom Wilde
November 25, 2019
Warm, smooth and surprise I went there for safety check and they reminded me a recall and got it done together. It is fast, and they charge minimum for that. They even hel I went there for safety check and they reminded me a recall and got it done together. It is fast, and they charge minimum for that. They even helped me on registration sticker onto the glass - replacing the old one. I could not get it done for weeks and they helped me to get it done without noticing me. What a happy surprise! Best service ever! More
by wangfsh
Employees Worked With
Danielle Dipietro
November 25, 2019
Seat warmer service The service I got was okay. They somewhat fixed my seat as the bottom isn’t heating up like it is supposed to yet. Also, after they fixed my seat ther The service I got was okay. They somewhat fixed my seat as the bottom isn’t heating up like it is supposed to yet. Also, after they fixed my seat there are some scratches inside my car that were not there when I have them my car and I am unhappy about. I called service and they said they would give me a call back and never did as well. More
by WILLSTEED0
Employees Worked With
Not sure who
November 23, 2019
Atlas Lease I had a very comfortable, satisfying, and streamlined experience. The team at Smithtown Volkswagen is great. Courteous, professional, and not pushy at I had a very comfortable, satisfying, and streamlined experience. The team at Smithtown Volkswagen is great. Courteous, professional, and not pushy at all. Aaron my sales representative was knowledgeable and able to answer all my questions without hesitation. Nicole my internet sales specialist was quick to respond to all my questions and concerns and it helped make the difference in coming in to Lease my new Atlas. Mike from finance was a pleasure and very personable. Thank you all!! More
by jrosenthal1
Employees Worked With
Mike DiMaria, Aaron Klauschke, Nicole Miller
November 22, 2019
Excellent Customer Service As always, this dealership goes above and beyond my expectations. Always a pleasure. Tom is always easy to talk to and listens intently to my concern As always, this dealership goes above and beyond my expectations. Always a pleasure. Tom is always easy to talk to and listens intently to my concerns. He is a asset to the company. More
by pjorlando1
Employees Worked With
Tom Wilde
November 22, 2019
great experience Always so helpful, accommodating, and friendly. I recommend this location to all of my friends and family. Very well run. I got my car in last minute. Always so helpful, accommodating, and friendly. I recommend this location to all of my friends and family. Very well run. I got my car in last minute. More
by nickp6
Employees Worked With
Other Employees :
Tom Baldassare, Mike DiMaria, Nicole Miller, Jerry Merlo, Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman
November 22, 2019
Great service Delivered what I expected, great service in a timely fashion. Always friendly and they review all service that was completed, potential issues, and w Delivered what I expected, great service in a timely fashion. Always friendly and they review all service that was completed, potential issues, and what will need to be done in the future. More
by PBS6N
Employees Worked With
Do not know names
