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Smithtown Volkswagen
St James, NY
2,204 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,204 reviews
November 08, 2019
An easy experience Scheduled the appointment online that morning and was home eating lunch by 1230. Everyone was so nice and accommodating. I believe Kristen helped proc Scheduled the appointment online that morning and was home eating lunch by 1230. Everyone was so nice and accommodating. I believe Kristen helped process my paperwork; she was very helpful and told me I had free oil changes as per my lease, which was a nice surprise. More
by jeremy.doran.43
Verified CustomerEmployees Worked With
Kristen DiMaria, Tom Baldassare
November 07, 2019
100% Customer Service! Im a returning customer due to Sales Rep Sal D providing personalized service and truly goes the extra mile. Manager Jerry is a Military Veteran frien Im a returning customer due to Sales Rep Sal D providing personalized service and truly goes the extra mile. Manager Jerry is a Military Veteran friendly supervisor and went out of his way to share military experience, will certainly recommend anyone shopping for VW to this Smithtown dealer. Specifically Sal D and manager Jerry! More
by villa_cesar25
November 07, 2019
Service after 10.000 ml Profecional, fast service, make me fell safe to drive my car for next 10.000mlThank you.everyone who work and put effort to keep my car safe and work Profecional, fast service, make me fell safe to drive my car for next 10.000mlThank you.everyone who work and put effort to keep my car safe and work nice. More
by evabubeva
Employees Worked With
I'm sorry dont remember all names, but everyone is very NICE and helpful!
November 07, 2019
Great service Everything from start to finish was easy, I called for an appointment and Nala took care of everything, she was great to deal with , very friendly and Everything from start to finish was easy, I called for an appointment and Nala took care of everything, she was great to deal with , very friendly and personable. My service visit was painless which I loved, thank you. More
by STYMEE638
Employees Worked With
Nala M.
November 07, 2019
Really great service Volkswagen service is like going to my grandmothers house. I come in and feel welcomed, safe and taken care of. The attention I received was wonderful Volkswagen service is like going to my grandmothers house. I come in and feel welcomed, safe and taken care of. The attention I received was wonderful and promptly with minimal waiting periods. Overall, an awesome experience. More
by omar.portillo11717
Employees Worked With
Tom Baldassare
November 06, 2019
Fast and pleasant The time that I wanted to come in was not a problem and I was very comfortable leaving my car. The service was fast and efficient . The time that I wanted to come in was not a problem and I was very comfortable leaving my car. The service was fast and efficient . More
by RAY.GERONDEL
Employees Worked With
November 06, 2019
Painless Service Time for oil service on my 2016 Tiguan. Easy to schedule an appointment. Taken promptly and finished promptly. Nice lounge with coffee, snacks, and Time for oil service on my 2016 Tiguan. Easy to schedule an appointment. Taken promptly and finished promptly. Nice lounge with coffee, snacks, and hot chocolate. More
by 16tiguan
Employees Worked With
Thomas Wilde
November 06, 2019
tom took care of my situation. am pleased with his attention Satisfied with prompt service.if I had a company I would hire him at once. Short wait time. All staff were knowledgeable . Nice cars colors uj Satisfied with prompt service.if I had a company I would hire him at once. Short wait time. All staff were knowledgeable . Nice cars colors uj More
by delgado919
November 06, 2019
Great Service - However, Building must be renovated. I thought the staff was helpful and courteous. They did a nice job with the service of my vehicles. The biggest issue is that the building is extr I thought the staff was helpful and courteous. They did a nice job with the service of my vehicles. The biggest issue is that the building is extremely old and needs to be completely renovated. It doesn’t have a modern look or feel. The lounge is old and I felt like I was in the 1970’s. It was very narrow driving into the dealership and it’s just isn’t comparable to any newer dealership. Needs upgrade immediately. Again, the employees were very professional and helpful. They deserve a new building to work from as I was literally uncomfortable taking my car there once I arrived. It looks more like a private mechanics garage. More
by CarMacMuffin
Employees Worked With
Tom Baldassare
November 06, 2019
Outstanding Staff was prompt and courteous with updates and the overall greeting when I arrived. I was in the area and my friend suggested I get my vehicle servic Staff was prompt and courteous with updates and the overall greeting when I arrived. I was in the area and my friend suggested I get my vehicle serviced while I was at her home. Would definitely recommend to others. More
by lechi713
Employees Worked With
Daniela
