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Smithtown Volkswagen
St James, NY
2,236 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,236 reviews
December 09, 2019
Smooth, hassle free transaction. our entire purchase experience has been smooth and customer-focused. There was no awkward upsell or pressure, the agreed-upon price was respected and our entire purchase experience has been smooth and customer-focused. There was no awkward upsell or pressure, the agreed-upon price was respected and Tom went out of his way to make the sale work for us. An example of this was the morning after we bought our new car we woke to a flat tire, Tom without question said he would have it taken care of, and took steps for us to easily get the tire fixed without cost to us (which was appreciated and unexpected, true customer-focused service). More
by BRYAN.FAREVAAG
Verified CustomerEmployees Worked With
Tom Baldassare
December 09, 2019
A great experience Excellent service. Done quickly at a great price! Tom Wilde is a great asset to Smithtown VW! He explained everything before work was done. I'm a ver Excellent service. Done quickly at a great price! Tom Wilde is a great asset to Smithtown VW! He explained everything before work was done. I'm a very happy customer More
by michaelcastain
Employees Worked With
Tom Wilde
December 06, 2019
Thanks! These guys always take care of me and my car. I never feel like they’re trying to take advantage of me and my car is always left in better shape... These guys always take care of me and my car. I never feel like they’re trying to take advantage of me and my car is always left in better shape... More
by joshua.m.glass
Employees Worked With
James Coughlin
December 06, 2019
Great dealership Salesman Bob and Manager Tom worked very hard to find the exact car that I wanted. Great lease price as well. Very happy with the experience. Salesman Bob and Manager Tom worked very hard to find the exact car that I wanted. Great lease price as well. Very happy with the experience. More
by tjv0
Employees Worked With
Other Employees :
(no other place to put this - dealership looks a little shabby - nothing like Huntington VW), Tom Baldassare
December 06, 2019
Excellent service Very professional and filled all my needs and questions. Will definitely be coming back here for my next service. Very quick with there service projec Very professional and filled all my needs and questions. Will definitely be coming back here for my next service. Very quick with there service projects also. More
by gennapp
Employees Worked With
Tom Wilde, James Coughlin
December 06, 2019
Jetta se wiper change Brand new 1k jetta se Terrible wiper noise & zero cleaning of windshield No visibility .. vehicle was barely used . Blades made screatching nois Brand new 1k jetta se Terrible wiper noise & zero cleaning of windshield No visibility .. vehicle was barely used . Blades made screatching noise ,didn’t clear More
by lisamakeup
December 05, 2019
service & recalls service and recall performed professionally and timely. tatally satisfied customers. my wife loves her bug convertible....gets many compliments for service and recall performed professionally and timely. tatally satisfied customers. my wife loves her bug convertible....gets many compliments for her cute, ,metallic,forest green convertible. she even lets me drive it.welllll rarely ! but it runs like a gem. smithtown vw a o k....i highly reccomend them. More
by PIGONTHEPORCH
Employees Worked With
the whole team excellant....they are almost too nice...place is neat as a pin...bud delaney
December 04, 2019
Sal was able to compare the cost to buyout our VW lease or get into something new. This was our third VW from Smithtown VW and they recognized our loyalty with pricing for our new lease that was better tha or get into something new. This was our third VW from Smithtown VW and they recognized our loyalty with pricing for our new lease that was better than what we expected. I'd absolutely recommend Sal and the team at Smithtown VW to anyone who is the market for a new VW. More
by 911c2S
December 01, 2019
Will never lease a car from anyone else! I had a fantastic experience with everyone over at Smithtown VW. Sal, my dealer went above and beyond to make sure my new lease with them went smoothl I had a fantastic experience with everyone over at Smithtown VW. Sal, my dealer went above and beyond to make sure my new lease with them went smoothly and took the time to go over everything even after the deal was closed. He is one of the best dealers I have came across and I am so happy I left Kia to go to VW. Tom, was very accommodating and personable. Mike in accounting was super professional and great too. The owner, Joe is superb and made sure my first experience with them was positive and went quickly. I will definitely recommend them to everyone I knew and be back in the future! More
by Laurrics
November 28, 2019
This is our Third car purchased from Smithtown VW. Will only This is our Third car purchased from Smithtown VW. Rich and I will use only Mike and Sal. They're part of our team like family This is our Third car purchased from Smithtown VW. Rich and I will use only Mike and Sal. They're part of our team like family More
by INDIANHAWK01
