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Smithtown Volkswagen

St James, NY

4.5
2,245 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. ...
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530 Jericho Turnpike

St James, NY

11780

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Showing 2,245 reviews

December 09, 2019

A great experience Excellent service. Done quickly at a great price! Tom Wilde is a great asset to Smithtown VW! He explained everything before work was done. I'm a ver More

by michaelcastain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you for coming to service with us! We're happy to know that Tom can assist you during your appointments.

December 06, 2019

Thanks! These guys always take care of me and my car. I never feel like they’re trying to take advantage of me and my car is always left in better shape... More

by joshua.m.glass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Coughlin
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you so much! We are so glad that you have a positive experience in our service department.

December 06, 2019

Great dealership Salesman Bob and Manager Tom worked very hard to find the exact car that I wanted. Great lease price as well. Very happy with the experience. More

by tjv0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ribaudo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : (no other place to put this - dealership looks a little shabby - nothing like Huntington VW), Tom Baldassare
Dec 10, 2019 -

Smithtown Volkswagen responded

We're so glad that you had a good experience here. Thank you for letting us earn your business!

December 06, 2019

Excellent service Very professional and filled all my needs and questions. Will definitely be coming back here for my next service. Very quick with there service projec More

by gennapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde, James Coughlin
Dec 10, 2019 -

Smithtown Volkswagen responded

We're so glad that your service appointment was convenient! Thank you for coming in.

December 06, 2019

Jetta se wiper change Brand new 1k jetta se Terrible wiper noise & zero cleaning of windshield No visibility .. vehicle was barely used . Blades made screatching nois More

by lisamakeup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria, Tom Wilde
Dec 10, 2019 -

Smithtown Volkswagen responded

We are so sorry that you had issues with your wiper blades. Please call our service department so we can have your problem corrected.

December 05, 2019

service & recalls service and recall performed professionally and timely. tatally satisfied customers. my wife loves her bug convertible....gets many compliments for More

by PIGONTHEPORCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the whole team excellant....they are almost too nice...place is neat as a pin...bud delaney
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you for coming to service your vehicle with us! We are so glad that you like the service department and that your wife loves her beetle.

December 04, 2019

Sal was able to compare the cost to buyout our VW lease or get into something new. This was our third VW from Smithtown VW and they recognized our loyalty with pricing for our new lease that was better tha More

by 911c2S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Baldassare, Nicole Miller
Dec 10, 2019 -

Smithtown Volkswagen responded

We are so glad that we could earn your business again! Thank you for being apart of the Smithtown Volkswagen family.

December 01, 2019

Will never lease a car from anyone else! I had a fantastic experience with everyone over at Smithtown VW. Sal, my dealer went above and beyond to make sure my new lease with them went smoothl More

by Laurrics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Baldassare, Mike DiMaria
Dec 02, 2019 -

Smithtown Volkswagen responded

We are so happy that Sal, Tom, Mike and Joe took care of you and that you had a favorable experience with us. Welcome to the Smithtown Volkswagen family!

November 28, 2019

This is our Third car purchased from Smithtown VW. Will only This is our Third car purchased from Smithtown VW. Rich and I will use only Mike and Sal. They're part of our team like family More

by INDIANHAWK01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria
Nov 30, 2019 -

Smithtown Volkswagen responded

We're so glad that Mike and Sal have taken good care of you! Thank you so much for the positive review and we hope to see you back here soon!

November 27, 2019

Very easy process I would recommend this dealership. It was easy to get an appointment and it did not take long for the problem to be resolved. I will bring my car ther More

by corgigirl_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Merman
Dec 17, 2019 -

Smithtown Volkswagen responded

Thank you for the 5-star review! We appreciate you servicing with us and we hope to see you soon.

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