Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Volkswagen
St James, NY
2,202 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,202 reviews
October 30, 2019
Painless I visited back in May to begin a search for a new vehicle. Being mindful of that, I never felt hassled or pressured by the sales staff. When I was r I visited back in May to begin a search for a new vehicle. Being mindful of that, I never felt hassled or pressured by the sales staff. When I was ready, I returned....and the process was quite enjoyable. Bob is great, and was both knowledgeable and friendly. More
by COOLMANFOO05
Verified CustomerEmployees Worked With
October 30, 2019
Top notch dealership Every person we encountered at Smithtown VW made you feel like friends you knew forever. Because of this we leased our 2019 Tiguan. Thank you. Every person we encountered at Smithtown VW made you feel like friends you knew forever. Because of this we leased our 2019 Tiguan. Thank you. More
by MVPAGLINO
Employees Worked With
Jerson Escalante
October 28, 2019
Always awesome. Thanks 🙏🏻Tom /Service Tom is always a pleasure to work with. He always tries to accommodate my needs as I work far away from the dealership so whenever possible he tried to Tom is always a pleasure to work with. He always tries to accommodate my needs as I work far away from the dealership so whenever possible he tried to get me in and out on a Saturday morning. I feel that he definitely goes above and beyond and I appreciate all their help look forward to doing more business with Volkswagon More
by elicata0717
Employees Worked With
Tom Baldassare
October 27, 2019
listened, kind, informative, not pushy, After my first visit my salesman had called to see if there was something else he could do for me and I said what I was now looking for and he said he After my first visit my salesman had called to see if there was something else he could do for me and I said what I was now looking for and he said he’ll see what he can do and a few days later before the weekend he called & said he found some strong contenders that he feels would fit the bill. I walked in he showed me 4 great cars and I left there buying one. It wasn’t an easy decision they were all great. He listened, acted on what he heard did his research and found my. Car... perfect!! More
by Patti
Employees Worked With
Yes but I don’t recall their names. Everyone friendly & accommodating., Mike DiMaria, Aaron Klauschke
October 26, 2019
Love them! Went in for my oil change. Always easy to schedule, comfy to work in lounge, and quick to get be back on the road. It's a pleasure! Went in for my oil change. Always easy to schedule, comfy to work in lounge, and quick to get be back on the road. It's a pleasure! More
by MEGROZROSE
Employees Worked With
Nala, Nicole Miller
October 24, 2019
Supreme attention to detail , I enjoyed working with Howard the sales representative from Volkswagen. We were fortunate enough to have worked with him on two other deals, he is , I enjoyed working with Howard the sales representative from Volkswagen. We were fortunate enough to have worked with him on two other deals, he is true to his word More
by Annette Salerno
Employees Worked With
Howard Feinman
October 23, 2019
Oil change/get ready for long trip Volkswagon did a good job and I feel confident my trip to Florida will go smoothly at least the driving part. The free car wash was appreciated. Volkswagon did a good job and I feel confident my trip to Florida will go smoothly at least the driving part. The free car wash was appreciated. More
by MELPUR1624
Employees Worked With
Nicole Miller
October 23, 2019
Customer service Great, friendly, fast customer service during oil change with person actually helping, checking in and out; others ignore, don’t greet or make eye con Great, friendly, fast customer service during oil change with person actually helping, checking in and out; others ignore, don’t greet or make eye contact More
by eva32100
October 22, 2019
Howie!!!! When it comes time for a new car in our family..... Will go out and try out some of the cars that are out. But in the end, we get our cars from Howie When it comes time for a new car in our family..... Will go out and try out some of the cars that are out. But in the end, we get our cars from Howie (Howard), Your incredible salesman at Smithtown Volkswagen. More
by Annette Salerno
Employees Worked With
Shocked that Howard Feinman name Is not listed there! Since we bought three leased cars from him over the years.
October 21, 2019
Great service Compared to other dealers I’ve been to, Smithtown is always a pleasure. It’s actually not the closest VW dealer to my house, but I make the trip anywa Compared to other dealers I’ve been to, Smithtown is always a pleasure. It’s actually not the closest VW dealer to my house, but I make the trip anyway. Whenever I have to wait for my car, it’s done in a timely manner. And everyone I deal with is always friendly and courteous and professional. More
by edga
Employees Worked With
Sorry- can’t remember
